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06-15-2017, 01:14 PM | #1 |
Junior Member
Join Date: Jun 2017
Posts: 1
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DisplaLink detected USB graphics software from different ventor
I am unable to install DisplayLink software due to error saying USB graphics software is installed from another vendor. The compatibility log is attached.
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06-16-2017, 11:19 AM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
Thank you for the logs. mctkmd service exists. That's step 6 from the page linked in the error message "more information". Please follow all steps described so your sure everything is removed. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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