NextGenReader crashes

mskovrinskie · 08-05-2013, 06:47 PM

On Win 8.1 Preview with the release candidate version of the DisplayLink drivers, NextGen Reader (a feedly/Google Reader client) immediately closes after showing the splash screen. I've confirmed this only starts happening with the most recent drivers loaded.

Repros on my Surface Pro and my Asus Zenbook. Support tool output attached.

mskovrinskie · 08-05-2013, 08:19 PM

The following apps also crash the same way: ReddHub, MetroTube, and News360.

There are likely more but I haven't tested.

JamesH · 08-06-2013, 09:32 AM

Hi,

Thanks - to clarify this didn't happen with the release preview drivers?

Thanks,
James

mskovrinskie · 08-06-2013, 09:35 AM

Correct. This didn't happen with the preview drivers. I started with the RC drivers.

JamesH · 08-06-2013, 12:57 PM

Hi,

Thanks for clarifying - I've raised this internally for further investigation.

In the meantime can you see if the Intel graphics driver v9.18.10.3214 from here http://communities.intel.com/docs/DOC-21232 helps?

Also please check if there is a later version available via Windows Update.

Thanks,
James

mskovrinskie · 08-06-2013, 01:01 PM

I am already on a later version of the Intel HD4000 driver: 9.18.10.3222

Damien · 08-07-2013, 03:43 PM

I've installed the Display Link Windows 8.1 Release candidate on a Surface Pro (Windows 8.1 Preview) and after installation when trying to start the following two applications (Fresh Paint and TuneIn Radio) they stay hidden and refuse to start.

After uninstall of the Display Link Windows 8.1 Release candidate they works fine again.

Any idea?

Thanks
Damien

JamesH · 08-07-2013, 03:55 PM

Hi,

Please attach the debug logs:
http://www.displaylink.com/support/ticket.php?id=269

Can you check if you get this issue with the release preview driver?

Thanks,
James

Damien · 08-07-2013, 04:37 PM

The above Apps works fine with the Preview - just not fine with the Release Candidate.

tboggs13 · 08-08-2013, 02:49 PM

Same issue here with MS Solitaire and Halo:Spartan Assault.

Installed drivers, rebooted. Later in the day I tried to run the games and they crashed on startup. Rebooted two more times. This morning, thought to uninstall the DisplayLink drivers and the games started working again after reboot.

Unfortunately I don't have the time to reinstall the drivers and run the tests today. I will try tonight.

The preview drivers were the best I had used with my Dell u2340t and Surface Pro. Everything ran smooth except encrypted video. I have noticed more mouse lag with the RC and stuff like Netflix still won't play videos on the DisplayLink monitor.

08-07-2013, 03:43 PM	#7
Damien Junior Member Join Date: Aug 2013 Posts: 2	Fresh Paint and TuneIn Radio Apps stopped working I've installed the Display Link Windows 8.1 Release candidate on a Surface Pro (Windows 8.1 Preview) and after installation when trying to start the following two applications (Fresh Paint and TuneIn Radio) they stay hidden and refuse to start. After uninstall of the Display Link Windows 8.1 Release candidate they works fine again. Any idea? Thanks Damien

08-07-2013, 04:37 PM	#9
Damien Junior Member Join Date: Aug 2013 Posts: 2	Re: Apps works fine with the Preview The above Apps works fine with the Preview - just not fine with the Release Candidate.

08-05-2013, 08:19 PM	#2
mskovrinskie Junior Member Join Date: Mar 2013 Posts: 9	The following apps also crash the same way: ReddHub, MetroTube, and News360. There are likely more but I haven't tested.

08-06-2013, 09:32 AM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Thanks - to clarify this didn't happen with the release preview drivers? Thanks, James

08-06-2013, 09:35 AM	#4
mskovrinskie Junior Member Join Date: Mar 2013 Posts: 9	Correct. This didn't happen with the preview drivers. I started with the RC drivers.

08-06-2013, 12:57 PM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Thanks for clarifying - I've raised this internally for further investigation. In the meantime can you see if the Intel graphics driver v9.18.10.3214 from here http://communities.intel.com/docs/DOC-21232 helps? Also please check if there is a later version available via Windows Update. Thanks, James

08-06-2013, 01:01 PM	#6
mskovrinskie Junior Member Join Date: Mar 2013 Posts: 9	I am already on a later version of the Intel HD4000 driver: 9.18.10.3222

08-07-2013, 03:55 PM	#8
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please attach the debug logs: http://www.displaylink.com/support/ticket.php?id=269 Can you check if you get this issue with the release preview driver? Thanks, James

08-08-2013, 02:49 PM	#10
tboggs13 Junior Member Join Date: May 2013 Posts: 11	Same issue here with MS Solitaire and Halo:Spartan Assault. Installed drivers, rebooted. Later in the day I tried to run the games and they crashed on startup. Rebooted two more times. This morning, thought to uninstall the DisplayLink drivers and the games started working again after reboot. Unfortunately I don't have the time to reinstall the drivers and run the tests today. I will try tonight. The preview drivers were the best I had used with my Dell u2340t and Surface Pro. Everything ran smooth except encrypted video. I have noticed more mouse lag with the RC and stuff like Netflix still won't play videos on the DisplayLink monitor.