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Old 10-31-2012, 02:10 PM   #11
Maciej Miskowiec
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Hi
Many Thanks for logs you have posted. I had a quick look and I can see that you have only the core software installed. Normally when you install the latest version from our website you should have Displaylink Core software and Displaylink Graphics software installed. In your case it looks like the driver was downloaded through Windows Update and then something went wrong.
We are looking at this issue, but to try help you in the time being, could you please try again to unplug the device ,then uninstall Displaylink Core software, install the latest DL software from the website and plug in the device.

Thanks
Maciej
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Old 10-31-2012, 02:54 PM   #12
jlnord
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Default Windows 8 Lenovo W530 Display issue

Windows 8
Lenovo W530 Running all the newest release drivers
When I connect the display link adapter I lose Keyboard and mouse. After about 3 to 5 minutes my displays go black until I remove display link. I have attached the debug information for my PC.

Thanks for any help

Jason Nord
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File Type: zip 19610W530_20121031_091815.zip (441.0 KB, 5 views)
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Old 10-31-2012, 05:53 PM   #13
kenaustin
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Default Targus USB 3.0 usb adapter - no video

Similar situation to other posts - latest drivers, service running, support tool compatibility check passed..
No recognition of monitor. I've attached my logs for review.

Some interesting symptoms: when display adapter initially plugged in both my HDMI monitor (connected directly to notebook) and my VGA monitor (through DisplayLink adapter) were both visible. I had some screen flashes that prompted me to make sure my drivers were up to date. Now that they are, I've lost my second monitor.

Ken
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Old 10-31-2012, 06:05 PM   #14
JeffNNC
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Quote:
Originally Posted by JeffNNC View Post
Did that and I'm still having the same problem. Windows shows that the driver is installed and working but I'm not able to get windows to see the monitor.
UPDATE: I finally got it to work.
This is what I had to do.
1. unplug usb monitor adapter
2. uninstall the driver software
3. reboot
4. re-install the driver software
5. plug in the usb adapter again
6. repeat steps 1-5 3 more times.
It worked on my 4th time through. It may take more or less for you, but maybe it will work eventually.
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Old 10-31-2012, 06:40 PM   #15
kenaustin
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Default Fixed issue

Frustrating but here is what worked.
With adapter plugged in I opened device mgr and uninstalled all the DisplayLink and Targus display drivers. Make sure you delete the drivers from your system.
I then uninstalled the DisplayLink software.
Unplugged adapter.
rebooted
Once win8 restarted, I plugged back in the adapter and let Windows search and down load drivers.
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Old 11-01-2012, 09:46 AM   #16
axel_f
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Thumbs up Problem solved!

Quote:
Originally Posted by Maciej Miskowiec View Post
Could you please try to unplug the USB Video Device, manually uninstall Displaylink Software from Installed Programs and then install the latest version from our website again ?
It should fix your issue.

Thanks
Maciej
Indeed, it did. As far as I (the thread starter) am concerned, the problem is gone. Thank you very much for your assistance.
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Old 11-01-2012, 11:42 AM   #17
Wim
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Quote:
Originally Posted by jlnord View Post
Windows 8
Lenovo W530 Running all the newest release drivers
When I connect the display link adapter I lose Keyboard and mouse. After about 3 to 5 minutes my displays go black until I remove display link. I have attached the debug information for my PC.

Thanks for any help

Jason Nord
That sounds weird and more like a USB issue, as there should be no "DisplayLink software reason" that would disconnect the keyboard and mouse.

Your Windows 8 USB driver looks out of date:

Name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Driver Provider: Microsoft
Driver Version: 6.2.9200.16384
Driver Date: 2012/07/25

Whereas the latest seems to be:
Driver Provider: Microsoft
Driver Version: 6.2.9200.16420
Driver Date: 2012/09/19

I wonder if updating to the latest Microsoft USB driver will solve this?

Wim
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Old 11-01-2012, 12:16 PM   #18
Wim
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Quote:
Originally Posted by kenaustin View Post
Similar situation to other posts - latest drivers, service running, support tool compatibility check passed..
No recognition of monitor. I've attached my logs for review.

Some interesting symptoms: when display adapter initially plugged in both my HDMI monitor (connected directly to notebook) and my VGA monitor (through DisplayLink adapter) were both visible. I had some screen flashes that prompted me to make sure my drivers were up to date. Now that they are, I've lost my second monitor.

Ken
From the logs, I can see the last line is "Unexpected result from EULA dialog". Did you accept the EULA on each install or did you cancel one of them?

Can you try uninstalling and then installing the version from our website (and accepting any EULAs) before connecting the device?

Hopefully that will solve it.

Wim
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Old 11-02-2012, 04:43 PM   #19
jcrombez
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See attachment for my logs - I already re-installed the latest drivers 6, 7 times



Quote:
Originally Posted by Wim View Post
If you think you have this issue, please post the logs as described here:

http://kb.displaylink.com/269

Win 8 is a new operating system and there might be more than 1 issue. Having the logs will help check if it is the same root cause.

Thanks

Wim
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File Type: zip JOACHIM-CROM_20121102_174135.zip (244.3 KB, 6 views)
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Old 11-02-2012, 04:51 PM   #20
Wim
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Can you follow the procedure in this article to make sure you follow the right steps to resolve this:

http://kb.displaylink.com/334

Thanks

Wim
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