The 10.13: High Sierra Thread

Carlo · 02-20-2018, 05:52 AM

Quote:

Originally Posted by MojoRein

I finally upgraded to High Sierra a few days ago and the Dynadock stopped working. No worries I downloaded the drivers and installed them and back up and working perfectly no issues.

Fast forward to today and suddenly my 2 external HP displays were both solid green. I then restarted my Macbook Air 2013 and now the screens won't even light up. Sound etc is still running through the dock.

I have tired unplugging it all and restarting several times. I have uninstalled the software and reinstalled it twice, still the screens don't even power up, they simply are in the dormant "nothing connected" mode.

I have run the Displaylink diagnostic tool and have the results available.

Help!!!

You must be using the 10.13.4 beta right now. There is no solution yet. We have another thread for this here: https://displaylink.org/forum/showthread.php?t=65890

Carlo

PhantomRider78 · 03-04-2018, 01:24 PM

Any update on this? I am tired of staring at 2 monitors that i cannot use. I am searching for my box to ship my dock back and avoid anything to do with display link software in the future.

rafikibob · 03-10-2018, 06:44 PM

Me too with the display being detected, black, and only seeing the mouse pointer.

MacOS Version 10.13.3
MacBook Pro Retina 13-inch Early 2015
Displaylink Driver Version 4.1.11
Displaylink Device StarTech USB32VGAES
What You Are Experiencing: Detected, working, but only for mouse pointer
What is Expected: Showing windows etc

I use 4 displays. Internal Retina, 1 HDMI, 1 TB, and the displaylink. All worked fine under Sierra (except for some artifacts in Outlook 2016 on the DL display).
I have a colleague with a very similar setup (same HW, same OS build, also startech). His works perfectly. This may help diagnose

I've tried:

resetting display preferences
uninstall and reinstall of driver
manual sniff about and uninstall of remnants (didn't find any)
separate spaces for each screen
disabling mirroring etc

Trying next:

praying
sacrificing chickens
sucking it up princess

03-10-2018, 06:44 PM	#3
rafikibob Junior Member Join Date: Mar 2018 Posts: 1	Me too Me too with the display being detected, black, and only seeing the mouse pointer. MacOS Version 10.13.3 MacBook Pro Retina 13-inch Early 2015 Displaylink Driver Version 4.1.11 Displaylink Device StarTech USB32VGAES What You Are Experiencing: Detected, working, but only for mouse pointer What is Expected: Showing windows etc I use 4 displays. Internal Retina, 1 HDMI, 1 TB, and the displaylink. All worked fine under Sierra (except for some artifacts in Outlook 2016 on the DL display). I have a colleague with a very similar setup (same HW, same OS build, also startech). His works perfectly. This may help diagnose I've tried: resetting display preferences uninstall and reinstall of driver manual sniff about and uninstall of remnants (didn't find any) separate spaces for each screen disabling mirroring etc Trying next: praying sacrificing chickens sucking it up princess Last edited by rafikibob; 03-11-2018 at 09:25 AM. Reason: Added useful info

03-04-2018, 01:24 PM	#2
PhantomRider78 Junior Member Join Date: Feb 2018 Posts: 3	Any update on this? I am tired of staring at 2 monitors that i cannot use. I am searching for my box to ship my dock back and avoid anything to do with display link software in the future.