Dell Latitude E6500 win8.1 Enterprise. Displaylink driver not work

[tomguan]

Hi James,

My laptop is old Dell latitude E6500. Recently I updated from win 8 ENT to win 8.1 ENT preview and also download win8.1 preview displaylink driver and installed. But I could not get my 3rd monitor work anymore. Here is the debug file by running DL tool. Can you have quick look?

Thanks

[JamesH]

Hi,

This looks like an install permissions issue that another user had.

Can you try these suggestions?

1. Check that your user account has Administrator rights, if not, add them and try installing again
2. Right click on the DisplayLink Setup.exe and select "Run as administrator"
3. Turn off anti-virus software & firewall, install DisplayLink software and then re-enable anti-virus software & firewall
4. Navigate to the Temp directory (type in %temp% on the Metro screen) and check for any instances of DL2.tmp or DL3.tmp and delete them then try installing again.

Thanks,
James

[tomguan]

administrator. But still not working. I verified device manager. Device show as other device AN2440D3 as win8. but shows as The drivers for this device are not installed. (Code 28). I tried update drivers, but shows as cannot find driver. Any idea?

Thanks
Tom

[JamesH]

Hi,

Did you get a chance to try the other suggestions?

Thanks,
James

[tomguan]

Hi James,

Yes. I tried other options also.
1. my account in local administrator group
2. Run as administrator
3. Remove my anti-virus software and turn off windows firewall
4. Verify DL2.temp or DL3.temp under %temp%. There is not DL2.temp or DL3.temp file

I re-run the installation and restart computer, but the 3rd monitor still black. Am I missing anything?

Thanks
Tom

[JamesH]

Hi,

If there is an exclamation mark against the device in device manager please point the Update Drivers mechanism to C:\Program Files\DisplayLink Core Software\ and enable check all subfolders.

Thanks,
James

[tomguan]

Originally Posted by JamesH

Hi,

If there is an exclamation mark against the device in device manager please point the Update Drivers mechanism to C:\Program Files\DisplayLink Core Software\ and enable check all subfolders.

Thanks,
James

Hi James,

I did that too. But everytime I got message: "Windows was unable to install your AN2440D3, Windows could not find driver software for your device"

Thanks
Tom

[tomguan]

Originally Posted by tomguan

Hi James,

I did that too. But everytime I got message: "Windows was unable to install your AN2440D3, Windows could not find driver software for your device"

Thanks
Tom

I tried to use have disk for update driver. I chose DisplaylinkGA.inf from Adapter driver folder. Windows return following error:
---------------------------
Select Device
---------------------------
The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems.


---------------------------
OK
---------------------------

Does that mean this driver only for 32bit system?

Thanks
Tom

[JamesH]

Hi,

Just reaching out to see if this is still an issue for you?

Thanks,
James