Touch in one of the two Dell 2340t monitors not working

tonyz3 · 07-02-2013, 02:48 PM

SO I am dual booting into 8.1 update on my Surface pro and I have your beta driver installed everything works with the exception of touch on my second monitor. Not sure if this is an MS thing or your driver. I can boot back to 8.0 and touch works in both monitors.
This is my current set up:
SP-surface pro
Mon1- Dell s2340t
Mon2- Dell s2340t

SP minidisplay HDMI to mon1 hdmi
SP usb 30.0 to mon2 upstream
Mon2 usb 3.0 to mon1 usb upstream
Mon 1 is set as the primary and has touch
mon2 is set to extend DT from SP Touch in SP but not on Mon2

In win 8.0 I tried every possible combo and the above set up is the only way to let me have touch enabled in both mon1 and 2 and of course SP. In 8.1 I am only getting touch in mon1 and SP not mon2. Without touching any wires I can boot back to 8.0 and touch will work in all 3. Any suggestions, I was not sure if you needed any logs so I figured I would describe my issue first. Thanks Tony.

JamesH · 07-03-2013, 07:44 PM

Hi,

I've asked around about multi screen touch in 8.1.

I'll get back to you when I know more.

Out of interest do any other multiple touch screen configurations work on Windows 8.1?

Thanks,
James

tonyz3 · 07-03-2013, 08:46 PM

Thanks no other configs work in 8.1 either to give touch in both. On 8.0 nothing else works accept the one posted above. The thing it seems I cant do in 8.1 is set mon1 as extend desk top - primary and than be able to dup the desktop from SP on mon2 when ever I try to do this in 8.1 the screens go nuts and I don't have touch in either mon 1 or 2.
But let me know what you come up with. Thx.

JamesH · 07-04-2013, 10:19 AM

Hi,

Will do.

Might also be worth posting this on the Dell & Microsoft 8.1 forums.

Thanks,
James

tonyz3 · 07-18-2013, 06:31 PM

thought I would check back to see if any fix for this issue yet. I still don't have touch in the 2nd monitor with 8.1 but can boot back to 8.0 without changing any wires and have touch in both.

JamesH · 07-19-2013, 10:39 AM

Hi,

Nothing from my end unfortunately.

As the touch panel is out of our control I'd recommend trying the Dell forums http://en.community.dell.com/

Thanks,
James

tonyz3 · 07-19-2013, 12:04 PM

Thanks, I reached out to Dell and MS and both tell me it is due to Dlink drivers.

tonyz3 · 07-30-2013, 08:58 PM

Downloaded the driver from today and still no touch in second monitor, rewired both trying every config. Weird but still works in 8.0 with both touch....

07-02-2013, 02:48 PM	#1
tonyz3 Junior Member Join Date: Jul 2013 Posts: 5	Touch in one of the two Dell 2340t monitors not working SO I am dual booting into 8.1 update on my Surface pro and I have your beta driver installed everything works with the exception of touch on my second monitor. Not sure if this is an MS thing or your driver. I can boot back to 8.0 and touch works in both monitors. This is my current set up: SP-surface pro Mon1- Dell s2340t Mon2- Dell s2340t SP minidisplay HDMI to mon1 hdmi SP usb 30.0 to mon2 upstream Mon2 usb 3.0 to mon1 usb upstream Mon 1 is set as the primary and has touch mon2 is set to extend DT from SP Touch in SP but not on Mon2 In win 8.0 I tried every possible combo and the above set up is the only way to let me have touch enabled in both mon1 and 2 and of course SP. In 8.1 I am only getting touch in mon1 and SP not mon2. Without touching any wires I can boot back to 8.0 and touch will work in all 3. Any suggestions, I was not sure if you needed any logs so I figured I would describe my issue first. Thanks Tony.

07-03-2013, 07:44 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I've asked around about multi screen touch in 8.1. I'll get back to you when I know more. Out of interest do any other multiple touch screen configurations work on Windows 8.1? Thanks, James

07-03-2013, 08:46 PM	#3
tonyz3 Junior Member Join Date: Jul 2013 Posts: 5	Thanks no other configs work in 8.1 either to give touch in both. On 8.0 nothing else works accept the one posted above. The thing it seems I cant do in 8.1 is set mon1 as extend desk top - primary and than be able to dup the desktop from SP on mon2 when ever I try to do this in 8.1 the screens go nuts and I don't have touch in either mon 1 or 2. But let me know what you come up with. Thx.

07-04-2013, 10:19 AM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Will do. Might also be worth posting this on the Dell & Microsoft 8.1 forums. Thanks, James

07-18-2013, 06:31 PM	#5
tonyz3 Junior Member Join Date: Jul 2013 Posts: 5	thought I would check back to see if any fix for this issue yet. I still don't have touch in the 2nd monitor with 8.1 but can boot back to 8.0 without changing any wires and have touch in both.

07-19-2013, 10:39 AM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Nothing from my end unfortunately. As the touch panel is out of our control I'd recommend trying the Dell forums http://en.community.dell.com/ Thanks, James

07-19-2013, 12:04 PM	#7
tonyz3 Junior Member Join Date: Jul 2013 Posts: 5	Thanks, I reached out to Dell and MS and both tell me it is due to Dlink drivers.

07-30-2013, 08:58 PM	#8
tonyz3 Junior Member Join Date: Jul 2013 Posts: 5	Downloaded the driver from today and still no touch in second monitor, rewired both trying every config. Weird but still works in 8.0 with both touch....