screen goes black for a couple of seconds

Licantrop0 · 07-09-2013, 08:50 AM

Hi,
I installed the DisplayLink drivers beta for 8.1, but I have a little problem: about one or two times a day, the external display goes black (it seems to lose the signal), and resume automatically after a couple of seconds.

My log files are attached, please tell me if you need further info.

JamesH · 07-09-2013, 10:07 AM

Hi,

Does this tend to happen randomly or after a particular event?

Thanks,
James

Licantrop0 · 07-09-2013, 10:24 AM

It seems very random, I couldn't repro consistently.
However, I gathered the log files just after the blank screen happened.

Licantrop0 · 07-15-2013, 10:18 AM

Hi James,
any news about my issue? it's still happening, do you need other logs collected to troubleshoot?

georlitz · 07-17-2013, 02:56 PM

I'm having this same issue, though it happens far more frequently for me. It sort of goes in spurts. When the screen first loses its connection, it then will frequently do so again whenever I "do" something on a window in that screen: like refresh a browser, move a window, open a file, etc. Very rarely does it lose the connection and go dark when I'm not doing anything. Then, it'll work for a good 10, 15 minutes or so, and then become completely unusable again. Occasionally it will totally lock the second screen completely, and require me to either restart or pull the USB plug.

I just bought mine, and had already been using windows 8.1, so I can't say if it worked before. I have an MS Surface Pro, with primary plugged directly into the surface's displayport, and the secondary (flickering) plugged into the displayport on an HP 3005pr. Another guy here at work also has a Surface running Win 8 still, so I'll see if I can confirm there are no issues with that setup.

JamesH · 07-17-2013, 06:43 PM

Quote:

Originally Posted by Licantrop0

Hi James,
any news about my issue? it's still happening, do you need other logs collected to troubleshoot?

Hi,

To clarify, does it tally with any power saving setting on your system?

Are you able to try a different monitor?

Thanks,
James

JamesH · 07-18-2013, 02:09 PM

Hi,

Guys can you also try the latest Intel graphics driver for Windows 8.1 (v9.18.10.3222) - should be available via Windows Update.

Thanks,
James

07-09-2013, 10:07 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Does this tend to happen randomly or after a particular event? Thanks, James

07-09-2013, 10:24 AM	#3
Licantrop0 Junior Member Join Date: Jul 2013 Posts: 3	It seems very random, I couldn't repro consistently. However, I gathered the log files just after the blank screen happened.

07-15-2013, 10:18 AM	#4
Licantrop0 Junior Member Join Date: Jul 2013 Posts: 3	Hi James, any news about my issue? it's still happening, do you need other logs collected to troubleshoot?

07-17-2013, 02:56 PM	#5
georlitz Junior Member Join Date: Jul 2013 Posts: 1	I'm having this same issue, though it happens far more frequently for me. It sort of goes in spurts. When the screen first loses its connection, it then will frequently do so again whenever I "do" something on a window in that screen: like refresh a browser, move a window, open a file, etc. Very rarely does it lose the connection and go dark when I'm not doing anything. Then, it'll work for a good 10, 15 minutes or so, and then become completely unusable again. Occasionally it will totally lock the second screen completely, and require me to either restart or pull the USB plug. I just bought mine, and had already been using windows 8.1, so I can't say if it worked before. I have an MS Surface Pro, with primary plugged directly into the surface's displayport, and the secondary (flickering) plugged into the displayport on an HP 3005pr. Another guy here at work also has a Surface running Win 8 still, so I'll see if I can confirm there are no issues with that setup.

07-18-2013, 02:09 PM	#7
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Guys can you also try the latest Intel graphics driver for Windows 8.1 (v9.18.10.3222) - should be available via Windows Update. Thanks, James