5.4b still having issues in Windows 7 - Page 2

beakerman · 08-10-2010, 10:02 PM

Status update?

I think I may have submitted support tool results for driver version 5.3. I'll get more results for 5.4.

Wim · 08-11-2010, 10:54 PM

Hi

Thanks for the logs. From your description I suspect that this is some problem around the graphics interaction. The log files show that you have a 2nd graphics driver installed:

Graphics: mv video hook driver2 (UVNC BVBA)
Graphics Driver: 6.0.1.0 Dated 2007-04-11

I'm wondering if there is an interaction between this driver and the DisplayLink software causing the issues you are seeing. Could you try uninstalling this and see if it fixes the issue?

Thanks

Wim

beakerman · 08-12-2010, 03:36 PM

That driver is used with UltraVNC, a tool we use to remotely control machines (help desk tool). I'm not sure we can remove it without disabling UltraVNC, but I'll look into it.

Yesterday I personally witnessed the screen draw in and monitor blanking on a user's machine. The user (on Windows 7) opened a TIFF with Windows Picture and Fax Viewer. The DisplayLink screen immediately went blank. If he moved the cursor around on it would draw in like a paint brush, but as soon as he clicked on the WP&FV window the screen would blank again.

I'm going to try a different TIFF viewer to see if that helps.

08-10-2010, 10:02 PM	#11
beakerman Junior Member Join Date: Jul 2010 Location: MN Posts: 10	Status update? I think I may have submitted support tool results for driver version 5.3. I'll get more results for 5.4. Last edited by beakerman; 08-10-2010 at 10:24 PM.

08-11-2010, 10:54 PM	#12
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Hi Thanks for the logs. From your description I suspect that this is some problem around the graphics interaction. The log files show that you have a 2nd graphics driver installed: Graphics: mv video hook driver2 (UVNC BVBA) Graphics Driver: 6.0.1.0 Dated 2007-04-11 I'm wondering if there is an interaction between this driver and the DisplayLink software causing the issues you are seeing. Could you try uninstalling this and see if it fixes the issue? Thanks Wim

08-12-2010, 03:36 PM	#13
beakerman Junior Member Join Date: Jul 2010 Location: MN Posts: 10	That driver is used with UltraVNC, a tool we use to remotely control machines (help desk tool). I'm not sure we can remove it without disabling UltraVNC, but I'll look into it. Yesterday I personally witnessed the screen draw in and monitor blanking on a user's machine. The user (on Windows 7) opened a TIFF with Windows Picture and Fax Viewer. The DisplayLink screen immediately went blank. If he moved the cursor around on it would draw in like a paint brush, but as soon as he clicked on the WP&FV window the screen would blank again. I'm going to try a different TIFF viewer to see if that helps.