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Old 10-28-2014, 01:10 PM   #1
louisnorthmore
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Join Date: Oct 2014
Posts: 2
Unhappy Help please! No output

Guys,

I seem unable to get any kind of output from my macbook air to a (white) displaylink usb->hdmi adapter purchased recently.

I am running Yosemite 10.10 and the 2.3b driver and have tried installing and uninstalling multiple times.

It doesn't appear in the USB section of my system.

I have attached the output of the LogSupport tool.

Can anybody help me ?
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File Type: zip Louis MacBook Air_20141028_130017.zip (342.0 KB, 2 views)
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Old 10-29-2014, 07:23 AM   #2
Carlo
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Join Date: Feb 2009
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Quote:
Originally Posted by louisnorthmore View Post
Guys,

I seem unable to get any kind of output from my macbook air to a (white) displaylink usb->hdmi adapter purchased recently.

I am running Yosemite 10.10 and the 2.3b driver and have tried installing and uninstalling multiple times.

It doesn't appear in the USB section of my system.

I have attached the output of the LogSupport tool.

Can anybody help me ?
Hi,

The device in the logs is not using DisplayLink technology.

I'd suggest to go to the device manufacturer website and download the appropriate drivers.

Cheers,
Carlo
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Old 11-06-2014, 11:26 AM   #3
louisnorthmore
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Join Date: Oct 2014
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Hi Carlo,

Thanks very much for your reply,

Their download page (http://www.cablematters.com/cs-Downloads.aspx) links directly to the http://displaylink.com/support/mac_downloads.php driver download page.

Which driver should I be using with my hardware? I presumed the 2.3 Beta should be ok?

Im wondering if perhaps mine is an older USB3 device which actually doesnt use the DisplayLink driver.
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