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05-08-2017, 07:38 AM
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#1 |
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Junior Member
Join Date: May 2017
Posts: 3
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WS-UG17D! suddenly not working anymore under Win10 Enterprise
Hi,
I got a new Lenovo P70 from my Company 2 month ago with Win10 64 Enterprise. In the beginning the WS-UG17D1 worked fine. (I am not even sure if it worked out of the Box or if I had to install the driver explicitly). Now it's not "Recognized". But it's listed in the device manager as "working properly". It reacts to unplugging and plugging. But the LED on the BOX stays OFF and I can't detected it in Win display settings. I tried different ports and cables. Installed and Uninstalled. Disabled/enabled. Didn't help.- Any ideas? Update: just tried "USB Tree View" and there it's show with an exclamation mark. "Current Config Value : 0x00 ERROR: must be non-zero" "Language 0x0409 : "752639°°°°°°°°°" *!*ERROR contains 9 NULL characters[/CODE]" rgds tmg Code:
=========================== USB Port3 ===========================
Connection Status : 0x01 (Device is connected)
Port Chain : 1-4-4-3
Properties : 0x01
IsUserConnectable : yes
PortIsDebugCapable : no
PortHasMultiCompanions : no
PortConnectorIsTypeC : no
ConnectionIndex : 3
CompanionIndex : 0
CompanionHubSymLnk : USB#VID_17EF&PID_305B#6&fdb02b&0&4#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
CompanionPortNumber : 3
======================== USB Device ========================
+++++++++++++++++ Device Information ++++++++++++++++++
Friendly Name : USB to DVI-17
Device Description : DisplayLink Display Adapter
Device Path : \\?\usb#vid_17e9&pid_0360#752639#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
Device ID : USB\VID_17E9&PID_0360\752639
Hardware IDs : USB\VID_17E9&PID_0360&REV_0111 USB\VID_17E9&PID_0360
Driver KeyName : {3376f4ce-ff8d-40a2-a80f-bb4359d1415c}\0000 ({3376F4CE-FF8D-40A2-A80F-BB4359D1415C})
Driver : \SystemRoot\system32\DRIVERS\DisplayLinkUsbIo_x64_7.9.1488.0.sys (Version: Date: )
Driver Inf : C:\WINDOWS\inf\oem44.inf
Legacy BusType : PNPBus
Class : USB Display Adapters
Class GUID : {3376f4ce-ff8d-40a2-a80f-bb4359d1415c}
Interface GUID : {a5dcbf10-6530-11d2-901f-00c04fb951ed} (GUID_DEVINTERFACE_USB_DEVICE)
Service : DisplayLinkUsbIo_x64
Enumerator : USB
Location Info : Port_#0003.Hub_#0005
Location IDs : PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(4)#USB(4)#USB(3), ACPI(_SB_)#ACPI(PCI0)#ACPI(XHCI)#ACPI(URTH)#ACPI(HSP3)#USB(4)#USB(3)
Container ID : {0194fd98-3063-5ad0-9fde-174bf0df2b39}
Manufacturer Info : DisplayLink
Capabilities : 0x94 (Removable, UniqueID, SurpriseRemovalOK)
Status : 0x0180600A (DN_DRIVER_LOADED, DN_STARTED, DN_DISABLEABLE, DN_REMOVABLE, DN_NT_ENUMERATOR, DN_NT_DRIVER)
Problem Code : 0
Power State : D0 (supported: D0, D2, D3, wake from D0, wake from D2)
---------------- Connection Information ---------------
Connection Index : 0x03 (3)
Connection Status : 0x01 (DeviceConnected)
Current Config Value : 0x00 ERROR: must be non-zero
Device Address : 0x16 (22)
Is Hub : 0x00 (no)
Number Of Open Pipes : 0x00 (0)
Device Bus Speed : 0x02 (High-Speed)
--------------- Connection Information V2 -------------
Connection Index : 0x03 (3)
Length : 0x10 (16 bytes)
SupportedUsbProtocols : 0x03
Usb110 : 1 (yes)
Usb200 : 1 (yes)
Usb300 : 0 (no)
ReservedMBZ : 0x00
Flags : 0x00
DevIsOpAtSsOrHigher : 0 (Is not operating at SuperSpeed or higher)
DevIsSsCapOrHigher : 0 (Is not SuperSpeed capable or higher)
DevIsOpAtSsPlusOrHigher : 0 (Is not operating at SuperSpeedPlus or higher)
DevIsSsPlusCapOrHigher : 0 (Is not SuperSpeedPlus capable or higher)
ReservedMBZ : 0x00
---------------------- Device Descriptor ----------------------
bLength : 0x12 (18 bytes)
bDescriptorType : 0x01 (Device Descriptor)
bcdUSB : 0x200 (USB Version 2.00)
bDeviceClass : 0x00 (defined by the interface descriptors)
bDeviceSubClass : 0x00
bDeviceProtocol : 0x00
bMaxPacketSize0 : 0x40 (64 bytes)
idVendor : 0x17E9 (DisplayLink (UK) Ltd.)
idProduct : 0x0360
bcdDevice : 0x0111
iManufacturer : 0x01 (String Descriptor 1)
Language 0x0409 : "DisplayLink"
iProduct : 0x02 (String Descriptor 2)
Language 0x0409 : "USB to DVI-17"
iSerialNumber : 0x03 (String Descriptor 3)
Language 0x0409 : "752639°°°°°°°°°"
bNumConfigurations : 0x01 (1 Configuration)
------------------ Configuration Descriptor -------------------
bLength : 0x09 (9 bytes)
bDescriptorType : 0x02 (Configuration Descriptor)
wTotalLength : 0x0042 (66 bytes)
bNumInterfaces : 0x01 (1 Interface)
bConfigurationValue : 0x01 (Configuration 1)
iConfiguration : 0x00 (No String Descriptor)
bmAttributes : 0x80
D7: Reserved, set 1 : 0x01
D6: Self Powered : 0x00 (no)
D5: Remote Wakeup : 0x00 (no)
D4..0: Reserved, set 0 : 0x00
MaxPower : 0xFA (500 mA)
---------------- Interface Descriptor -----------------
bLength : 0x09 (9 bytes)
bDescriptorType : 0x04 (Interface Descriptor)
bInterfaceNumber : 0x00
bAlternateSetting : 0x00
bNumEndpoints : 0x03 (3 Endpoints)
bInterfaceClass : 0xFF (Vendor Specific)
bInterfaceSubClass : 0x00
bInterfaceProtocol : 0x00
iInterface : 0x00 (No String Descriptor)
----------------- Unknown Descriptor ------------------
bLength : 0x1B (27 bytes)
bDescriptorType : 0x5F
Data (HexDump) : 1B 5F 01 00 19 05 00 01 03 00 04 04 01 00 03 D0
00 02 04 00 BD 1F 00 01 04 01 02
----------------- Endpoint Descriptor -----------------
bLength : 0x07 (7 bytes)
bDescriptorType : 0x05 (Endpoint Descriptor)
bEndpointAddress : 0x01 (Direction=OUT EndpointID=1)
bmAttributes : 0x02 (TransferType=Bulk)
wMaxPacketSize : 0x0200 (max 512 bytes)
bInterval : 0x00 (never NAKs)
----------------- Endpoint Descriptor -----------------
bLength : 0x07 (7 bytes)
bDescriptorType : 0x05 (Endpoint Descriptor)
bEndpointAddress : 0x82 (Direction=IN EndpointID=2)
bmAttributes : 0x03 (TransferType=Interrupt)
wMaxPacketSize : 0x0008
Bits 15..13 : 0x00 (reserved, must be zero)
Bits 12..11 : 0x00 (0 additional transactions per microframe -> allows 1..1024 bytes per packet)
Bits 10..0 : 0x08 (8 bytes per packet)
bInterval : 0x04 (4 ms)
----------------- Endpoint Descriptor -----------------
bLength : 0x07 (7 bytes)
bDescriptorType : 0x05 (Endpoint Descriptor)
bEndpointAddress : 0x0A (Direction=OUT EndpointID=10)
bmAttributes : 0x02 (TransferType=Bulk)
wMaxPacketSize : 0x0200 (max 512 bytes)
bInterval : 0x00 (never NAKs)
----------------- Device Qualifier Descriptor -----------------
bLength : 0x0A (10 bytes)
bDescriptorType : 0x06 (Device_qualifier Descriptor)
bcdUSB : 0x200 (USB Version 2.00)
bDeviceClass : 0x00 (defined by the interface descriptors)
bDeviceSubClass : 0x00
bDeviceProtocol : 0x00
bMaxPacketSize0 : 0x40 (64 Bytes)
bNumConfigurations : 0x01 (1 other-speed configuration)
bReserved : 0x00
------------ Other Speed Configuration Descriptor -------------
bLength : 0x09 (9 bytes)
bDescriptorType : 0x07 (Other_speed_configuration Descriptor)
wTotalLength : 0x0042 (66 bytes)
bNumInterfaces : 0x01 (1 Interface)
bConfigurationValue : 0x01 (Configuration 1)
iConfiguration : 0x00 (No String Descriptor)
bmAttributes : 0x80
D7: Reserved, set 1 : 0x01
D6: Self Powered : 0x00 (no)
D5: Remote Wakeup : 0x00 (no)
D4..0: Reserved, set 0 : 0x00
MaxPower : 0xFA (500 mA)
---------------- Interface Descriptor -----------------
bLength : 0x09 (9 bytes)
bDescriptorType : 0x04 (Interface Descriptor)
bInterfaceNumber : 0x00
bAlternateSetting : 0x00
bNumEndpoints : 0x03 (3 Endpoints)
bInterfaceClass : 0xFF (Vendor Specific)
bInterfaceSubClass : 0x00
bInterfaceProtocol : 0x00
iInterface : 0x00 (No String Descriptor)
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05-08-2017, 07:45 AM
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#2 |
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Junior Member
Join Date: May 2017
Posts: 3
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Code:
----------------- Unknown Descriptor ------------------
bLength : 0x1B (27 bytes)
bDescriptorType : 0x5F
Data (HexDump) : 1B 5F 01 00 19 05 00 01 03 00 04 04 01 00 03 D0
00 02 04 00 BD 1F 00 01 04 01 02
----------------- Endpoint Descriptor -----------------
bLength : 0x07 (7 bytes)
bDescriptorType : 0x05 (Endpoint Descriptor)
bEndpointAddress : 0x01 (Direction=OUT EndpointID=1)
bmAttributes : 0x02 (TransferType=Bulk)
wMaxPacketSize : 0x0040 (max 64 bytes)
bInterval : 0x00 (never NAKs)
----------------- Endpoint Descriptor -----------------
bLength : 0x07 (7 bytes)
bDescriptorType : 0x05 (Endpoint Descriptor)
bEndpointAddress : 0x82 (Direction=IN EndpointID=2)
bmAttributes : 0x03 (TransferType=Interrupt)
wMaxPacketSize : 0x0008
Bits 15..13 : 0x00 (reserved, must be zero)
Bits 12..11 : 0x00 (0 additional transactions per microframe -> allows 1..1024 bytes per packet)
Bits 10..0 : 0x08 (8 bytes per packet)
bInterval : 0x04 (4 ms)
----------------- Endpoint Descriptor -----------------
bLength : 0x07 (7 bytes)
bDescriptorType : 0x05 (Endpoint Descriptor)
bEndpointAddress : 0x0A (Direction=OUT EndpointID=10)
bmAttributes : 0x02 (TransferType=Bulk)
wMaxPacketSize : 0x0040 (max 64 bytes)
bInterval : 0x00 (never NAKs)
-------------------- String Descriptors -------------------
------ String Descriptor 0 ------
bLength : 0x04 (4 bytes)
bDescriptorType : 0x03 (String Descriptor)
Language ID[0] : 0x0409 (English - United States)
------ String Descriptor 1 ------
bLength : 0x18 (24 bytes)
bDescriptorType : 0x03 (String Descriptor)
Language 0x0409 : "DisplayLink"
------ String Descriptor 2 ------
bLength : 0x1C (28 bytes)
bDescriptorType : 0x03 (String Descriptor)
Language 0x0409 : "USB to DVI-17"
------ String Descriptor 3 ------
bLength : 0x20 (32 bytes)
bDescriptorType : 0x03 (String Descriptor)
Language 0x0409 : "752639°°°°°°°°°" *!*ERROR contains 9 NULL characters
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05-08-2017, 07:57 AM
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#3 |
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Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello George,
Would you please run our diagnostic tool as described in the last link of my signature and post the ZIP created so I can look into it? Regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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05-08-2017, 01:57 PM
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#4 | |
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Junior Member
Join Date: May 2017
Posts: 3
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Quote:
I installed the new driver from you signature and now it works again. 2 weeks ago I was googling for a driver and just found V7.6 on "some" site. Your's 8.2. Thanks for the fast response. thx n rgds tmg |
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