XP: 2nd monitor black, adapter lit & recognized [Archive]

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showngo2000

05-10-2012, 02:30 PM

I've tried to install the USB display adapter several times and cannot get anything to work. When I go to the Display Settings, it see the 2nd monitor, but it's greyed out and I'm not able to enable it. The USB adapter has a solid green light on it and the software has been installed (verified by COntrol Panel>Programs).

Everytime I re-plug in the adapter, I'm prompted to install the software again. After walking through the steps, it asks me for the "Installation CD". I don't have an installation cd, and point it to the setup file doesn't work. ???

I've ran the support tool and attached the files.

THanks for the help

showngo2000

05-10-2012, 02:31 PM

Here's the support files.

Wim

05-16-2012, 10:13 AM

It looks like our graphics drivers are unable to install on this PC and I'm not sure why.

Could you try uninstalling DisplayLink software and cleaning the PC as described here:

http://kb.displaylink.com/297

Then see if there is an updated driver for your primary graphics card, then reinstall the DisplayLink software and see if this solves the issue.

Wim