Win 7 64-bit Kensington M01063 stopped working

[troccola]

Initially, I was able to create a third display on my Acer S232HL using a Kensington M01063 Universal Multi-Display Adapter and HDMI. It should be noted that this configuration was never 100% reliable. Sometimes, I had to unplug the USB adapter and plug it back in to get things working properly.

Recently, the third display stopped working completely. Sometimes I get vertical lines, but not always. I no longer get a proper display.

Using the tips in these forums, I have collected the following information about my configuration:



Windows 7 Home Premium 64-bit
Kensington M01063 Universal Multi-Display Adapter - version 5.2
Hardware ID: USB\VID_17E9&PID_0036 - not 8060 so I believe it booted properly
Kensington Display Adapter - version 6.1.35912.0
DisplayLink Core Software - version 7.0.41409.0
DisplayLink Graphics version 7.0.41409.0
DisplayLinkManager is running and starts automatically
DisplayFusion 4.1
I thought it could be a problem with the DisplayFusion multi-monitor software, but the problem occurs whether or not DisplayFusion is running. Microsoft IntelliPoint 8.2
I use a Microsoft Wireless 5000 USB mouse - perhaps there is some sort of USB conflict?
My second display is a Planar PX 2710MW connected via a VGA cable



Any ideas?

[Wim]

If you were getting vertical lines, then it sounds like the video output was dying. It's possible it has now given up completely.

Does the OS still think there is a screen extending you can drag Windows to? If so, then I think the problem is hardware, rather than a driver issue.

Wim

[troccola]

Yes, the OS still thinks there is a screen. I can actually drag windows there (and lose them if I drop them).

When I move the mouse in that screen, the vertical lines change colors.

Is your recommendation to contact Kensington about a faulty converter?