Unable to Play Windows Store Video on Win8

[Joe McBride]

I've upgraded to Win8x64 and after installing the DisplayLink software (latest version from DisplayLink_7.0M0 installer) I'm not able to play Video in "Metro" Apps. Both the Video application as well as Netflix do not work. I originally thought this may only be an issue with the Video App - related to Xbox video, but it looks like a bigger issue. It works before installation, doesn't afterwards. I just want to know if you are aware of the issue.

Generic error recieved via the Video app:
"Can't play. Make sure your computer's sound and video cards are working and have the latest drivers, then try again."
Error code: 0xc00d11d1 (0x80070241)

Error via Netflix:
Windows Graphics Driver Update Required

The following drivers failed to load:
\Windows\System32\dlumd64.dll (UserModeComponentLoad, EncryptionFailure)
\Windows\System32\Drivers\dlkmd.sys (UserModeComponentLoad, InvalidComponentCertificateRoot)

Maybe it could be related to this Media Center issue?
http://www.displaylink.org/forum/showthread.php?t=2013

Laptop: Lenovo W510, Intel i7 Q820 1.73 GHZ, 16GB
Video Card: nVidia Quadro FX 880M, Driver 306.97 - 9.18.13.697
Monitors:
2x - Samsung SyncMaster 225BW
1x - HP 2711x LED LCD

Using DisplayLink via: DVI to one of the Samsung SyncMaster 225BW

Thanks,

Joe

[Wim]

I don't think this is related to the WMC thread. Looks like part of our drivers are missing so not getting the Metro pixels.

Can you post your log files so we can see what the driver is doing?

http://kb.displaylink.com/269

Thanks

Wim

[Walt Ritscher]

Yes, I'm seeing the same issues with Win6 64bit and third monitor. Netflix doesn't play videos.

[ZacMatic]

I'm having exactly the same problem with Netflix, however the Videos app works fine on both my main monitor and my Lenovo LT1421.

DisplayLink support data is attached.

[Dan Santee]

I have the exact same problem with Netflix, but no problems with anything else. I've attached the log file. I'm using version 7.0M2 and have found that removing DisplayLink and reinstalling the Intel 3000 drivers fixes the problem - at least, until I re-install and re-attach my DisplayLink. Let me know if I can be of any more help.

[Joe McBride]

Updated to 7.0M2 and still have issues with both the Video app and Netflix. Netflix app has actually gotten worse; it doesn't even show the application screen any longer. Here's my log files.

[Johnnynjr]

I am having this same issue. It also affects the Hulu app. I have added my logs as well.

[Dan Santee]

Any movement on this? I'd really like to get Netflix working again. If you need a driver beta tester, or more information, I'd be happy to help.

[CJB]

Same issue. Any updates on this issue yet. I need my external display and Netflix.

[Johnnynjr]

This is still an issue. Any updates? I don't like uninstalling the DisplayLink drivers to use Hulu or Netflix.

[Wim]

Hi

We can reproduce the issue with Netflix, Hulu etc, using their Metro based apps. We know why they are not working, but there is no quick fix to this, as it's due to the way the apps render pixels to the screen. We can fix it, it's just not going to be in the next release, but probably in Q1 2013.

In the meantime, these services should work fine using a web browser to watch the content, rather than the app.

Wim

[WindowsNow]

The timeframe for this fix is unacceptable. If it is going to take that long, can you at least put together a cleaner app that will completely remove the DisplayLink driver and return the Metro apps to working order. I don't need this stupid USB monitor that bad that I want to wait 3 months for a fix, but uninstalling the driver does not fix my system.

Thank you.
@robertmclaws

[jebailey1120]

This is still an issue. I have 7.03 and still have this issue with the video apps. They work if I remove DisplayLink, but do not work with it.

[roguevoice]

2 things you guys screwed up on. 1st, removing the iPad app from apps store and not continuing to support existing customers who bouht into extending their desktops even further.

2nd, Windows 8 was in beta form for a year. You knew that this was a major push by Microsoft. You should have assumed and known that most users are consuming more and more media content on desktops now and would naturally take advantage of the advanced app ui and features of metro apps, that's the whole point of upgrading to Win8.

I use 6 of your USB devices from various OEMs. Up until this point, I depended and even bragged about how great Displaylink was.

Maybe you guys are going through a touch time right now, I don't know. I do know, companies like yours fail at marketing such great technologies and eventually go under. Please do not depend on your OEMs for marketing. Definitely do not depend on retail online and brick/mortar to push your leading edge technologies as well. Trust me, mist do not push or know you products in local stores that carry one or more of your adapters.

Also for you to have teased us with the iPad app, not supporting it and eventually taking it away, that was the wrong move. Even if the app made little or no revenue, it was and still could be a great way to bring customers to Displaylink. Make it open source via APIs or bring it back, sell it for $15.00 in Apple and Android stores respectively.

I have too much invested in your tech, so please get this resolved and don't let the customers you do have down.

[ahurst]

The latest 7.1 update did nothing...was this the fix?

Please provide an additional update on this.

[Wim]

A fix for the video metro apps was not in 7.1. As I said before, we know why they are not working, but there is no quick fix to this, as it's due to the way the apps render pixels to the screen. We can fix it, it's just not going to be in the next release, but probably in a release in Q1 2013.

Wim

[ahurst]

A fix for the video metro apps was not in 7.1. As I said before, we know why they are not working, but there is no quick fix to this, as it's due to the way the apps render pixels to the screen. We can fix it, it's just not going to be in the next release, but probably in a release in Q1 2013.

Wim

Thanks Wim.
Do you know why the Metro Camera app and Maps app also do not work in Windows 8?
This happened after I upgraded to 7.1.
I am using DisplayLink with a Dell S2340T monitor.

[JamesH]

Hi ahurst,

Please attach the logs from your system so I can look into this.

Thanks,
James

[ahurst]

Thanks.
I attached two zip files. One with Advanced logging, one without.

The issues I tried to capture are...
Win 8 Metro UI Camera app does not work
Win 8 Metro UI Maps app does not work
Netflix gives blank screen (you already know about this one).

[JamesH]

Hi

I believe the latest Intel graphics driver should resolve the Camera app issue http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09 %09%09%09%09%09

I've raised a bug for the Maps app issue.

Regards,
James

[ahurst]

Hi

I believe the latest Intel graphics driver should resolve the Camera app issue http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09 %09%09%09%09%09

I've raised a bug for the Maps app issue.

Regards,
James

Thanks Jim. Any ETA on the Netflix/Hulu fix?

[ahurst]

Hi

I believe the latest Intel graphics driver should resolve the Camera app issue http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09 %09%09%09%09%09

I've raised a bug for the Maps app issue.

Regards,
James

Jim, the camera issue remains.
Using Intel driver 9.17.10.2932 dated 12/12/12.
Still no camera on the Dell S2340T using DisplayLink DL-3000

[Lobout]

A fix for the video metro apps was not in 7.1. As I said before, we know why they are not working, but there is no quick fix to this, as it's due to the way the apps render pixels to the screen. We can fix it, it's just not going to be in the next release, but probably in a release in Q1 2013.

Wim

So does Q1 mean not until the end of Q1 or the first release in Q1(which I would hope is soon)

[mrw45]

I am including these to help you with fixing all the related issues in this thread.

Lenovo X230t with Window 8
Intel HD 4000 Graphics (latest drivers installed)
Lenovo USB3.0 dock
DisplayLink Drivers updated to 7.1

These started not working after install of DisplayLink


Window 8 Metro/Store apps:
Camera (blue screen)
OneNote (blue screen)
Netflix (Error - Protected Content Issue)
Hulu+ (Error - Not sure but I would assume the same as Netflix)
Craigslist 8X (blue Screen)
Zinio (blue Screen)
There are several others that after discovering they will not work I immediately uninstalled. (all had blue screens)

Desktop Applications:
Steam games like Alien Swarm (Cant create 3D Engine), Arctic Combat(Screen flickers then says it cant start), Star Trek online (Screen flickers then says it cant start)

If there are any on the list that you would like log information, please let me know.

The main question I have at this point is why do they continue not to function when the laptop is not plugged into the dock, or the services are manually stopped. Is there a way to bypass display link or disable it when I want to use these programs and don't need the multi-monitor support at work until you get a final fix for this?

Thanks

[Wim]

I am including these to help you with fixing all the related issues in this thread.

Lenovo X230t with Window 8
Intel HD 4000 Graphics (latest drivers installed)
Lenovo USB3.0 dock
DisplayLink Drivers updated to 7.1

These started not working after install of DisplayLink


Window 8 Metro/Store apps:
Camera
OneNote
Netflix
Hulu+
Craigslist 8X
Zinio
There are several others that after discovering they will not work I immediately uninstalled.

Desktop Applications:
Steam games like Alien Swarm, Arctic Combat, Star Trek online

If there are any on the list that you would like log information, please let me know.

The main question I have at this point is why do they continue not to function when the laptop is not plugged into the dock, or the services are manually stopped. Is there a way to bypass display link or disable it when I want to use these programs and don't need the multi-monitor support at work until you get a final fix for this?

Thanks

In what way did they "not work"? Is it that they just show a blue/blank screen or was it something else? Video playback apps is a problem with protected content apps, which is more complex to fix.

If it's blue or blank screens, then this should be fixed in the next release in a few weeks.

Wim

[WindowsNow]

FYI, I just installed the very latest Intel drivers for the HD 3000 and Netflix started working on my tablet again. I have not tried re-installing the DisplayLink drivers or device yet, but if after uninstalling the DisplayLink drivers your Windows Store video still doesn't work, head on over to intel.com and update.

[mrw45]

FYI, I just installed the very latest Intel drivers for the HD 3000 and Netflix started working on my tablet again. I have not tried re-installing the DisplayLink drivers or device yet, but if after uninstalling the DisplayLink drivers your Windows Store video still doesn't work, head on over to intel.com and update.

I did the same think for my HD4000 drivers and upon reinstall of DisplayLink, all the same issues came back. I'll bet that would happen to you as well if you do the same.

[mrw45]

In what way did they "not work"? Is it that they just show a blue/blank screen or was it something else? Video playback apps is a problem with protected content apps, which is more complex to fix.

If it's blue or blank screens, then this should be fixed in the next release in a few weeks.

Wim

I've updated my post with the particular issues for each program. Keep in mind that they happen even if the dock is not plugged in.

[ahurst]

If I unstall the Displaylink core and graphics software that came with my Dell S2340T monitor, how do I stop it from trying to reinstall?

Everytime I turn on my desktop, I have to catch and cancel the reinstall.

Thanks,

[gfpomfh]

If I unstall the Displaylink core and graphics software that came with my Dell S2340T monitor, how do I stop it from trying to reinstall?

Everytime I turn on my desktop, I have to catch and cancel the reinstall.

Thanks,

Disable the USB port from devmgmt.msc temporarily, or unplug the USB cable.

[ahurst]

Disable the USB port from devmgmt.msc temporarily, or unplug the USB cable.

If I unplug the USB cable, the touch functionality of the S2340T monitor is disabled.

[Wim]

So the issue with apps appearing with a blue/black screen should be fixed in v7.1 M1, now available from our website.

If the problem does persist after installing this release, please reinstall the primary graphics drivers and this should fix it for good.

The problem with apps that show protected content is not fixed in this release (eg Netflix/Hulu etc). That's still being worked on.

Wim

[ahurst]

I am an idiot.

I finally realized what my issue is. I don't need the Displaylink graphics and core software.

I am not using multiple monitors.

I am running Windows 8 Pro on a nice desktop with a Dell S2340T touch monitor.

The touch functionality works without the Displaylink software. That is what I didn't know until now.

The Displaylink auto installs when you attach the monitor.

The past two months I've been dealing with driver updates from Displaylink and Intel when all I had to uninstall the Displaylink software.

Once I did that, then disabled all Displaylink services and processes, my Win 8 machine is running great.

Netflix, Hulu Plus, NBC News app, Metro Video and Music app, Camera and Maps app...all running great.

No flashing screens, no blue screen...

Wow. And I was about to buy a new XPS 8500 to try and resolve this.

[cjrhoades]

I sure am getting tired of seeing this:

http://i.imgur.com/nkZG4df.png?1

How much longer will it be before your "Windows 8 compatible" driver is actually Windows 8 compatible?

[Embee]

Exact same problem as the previous screen capture.

[jebailey1120]

I've been waiting for this as well. I thought I would try the latest (7.1M1) and it too does not work with Windows Store video applications (Not Hulu or Netflix). Worse, searching the knowledge base does not bring this up as a known issue, so I'm not sure if anyone is even working on it.

I'm really hoping that DisplayLink comes up with a fix for this soon.

[mrw45]

I can confirm that the 7.1 update works as long as you reinstall the Lenovo graphics driver as well. No more blue screen on win 8 apps. I'll be looking for the update that fixes the nexflix issue with bated breath.

Thanks

[mrw45]

I've been running the android version of netfix until they get this part fixed using Bluestacks. Created a netfix shortcut to it on my start screen and works fine for now.

mrw

[mrw45]

I sure am getting tired of seeing this:


How much longer will it be before your "Windows 8 compatible" driver is actually Windows 8 compatible?

I've been running the Android version of netflix using Bluestacks and it works for now while they get this fixed.

http://www.bluestacks.com/

rw

[Dan]

I am an idiot.

I finally realized what my issue is. I don't need the Displaylink graphics and core software.

I am not using multiple monitors.

I am running Windows 8 Pro on a nice desktop with a Dell S2340T touch monitor.

The touch functionality works without the Displaylink software. That is what I didn't know until now.

The Displaylink auto installs when you attach the monitor.

The past two months I've been dealing with driver updates from Displaylink and Intel when all I had to uninstall the Displaylink software.

Once I did that, then disabled all Displaylink services and processes, my Win 8 machine is running great.

Netflix, Hulu Plus, NBC News app, Metro Video and Music app, Camera and Maps app...all running great.

No flashing screens, no blue screen...

Wow. And I was about to buy a new XPS 8500 to try and resolve this.

Please don't call yourself an idiot! This is a confusing area even for experts.

I'm pretty sure if you run the S2340T in 'Green Mode' (available through the menus) you won't be provoked to load our software, but you will also lose out on wired ethernet functionality - if you have a desktop I'm sure you have good motherboard ethernet, and you won't be worried about this.

Once we'ved worked out which end of the wire has the bug (and fixed it), then you can return to single wire operation, although at that point you may get worried by multiple ethernet connections...

All I can advise for you in your minority situation is drop to a two wire solution, and occasionally retry and see if it's been fixed (or refer to these forums). I think the S2340T really shines in a multi-use scenario. It's still great as a single use touch/camera solution, but if you are permanently wired up, two data wires versus one is not a huge deal.

Just to confer, we've been demonstrating the S2340T to many customers on Intel platforms, and the problems are generally very soluble.

[droberson]

I have the same problem on multiple computers at a corporation.

Samsung S5 Ultra
Microsoft Surface Pro

Video app worked fine until Display Link was installed utilizing USB attached monitors
(Did not matter if Targus 3.0 USB dock or Dell 23" touchscreen was used)

Once Display link was installed, video app no longer played videos bought from MS store.

Uninstall all Display Link software AND
Uninstall / Re-install HD Graphics 4000 driver fixes issue.

Latest 7.1M software did NOT resolve the issue.

Need this resolved in a MAJOR way. CEO loves to watch movies on planes and also likes multiple monitors. Now I have to tell him to choose which one he really wants. CEOs generally don't have much patience for this kind of crap.

HELP

[Simba]

I have a custom built AMD desktop with an nvidia gtx 560ti 2gb main gpu.

I have 2 display link usb adapters. This is what is listed in device manager.

DisplayLink Display Adapter (4301)
Plugable usb3-hdmi-dvi
usb to dvi-17

I did a clean install of the nvidia drivers...no display link devices connected or installed...no issues with netflix or any other software. (I am using the netflix app on my main monitor that is connected to my gpu.)

As soon as you plug in the adapter, Windows 8 pops up ver 7.0 of the DisplayLink installer..those drivers result in the mentioned issues with netflix and metro apps not working right.(and other software crashing.)

I removed the old drivers...rebooted..and installed the newest drivers from the DisplayLink Website(7.1 M1)....and same exact issues.

I wish this would be fixed by now...having to go back to 2 monitors instead of 4 is painful...but I can't deal with the issues that DisplayLink is causing me....making me consider replacing my Nvidia gpu with an AMD one that does eyefinity...a trash the Displaylink.

[rasold]

dell s2340t
issues windows 8 apps Netflix and video apps, which you said working on.

win8 app map works sort of.
In SINGLE monitor hdmi connection usb connected same monitor s2340t app works great
when I connect multi monitor (hdmi to second display usb 3.0 to dell s2340t as primary) win 8 map app is sluggish non responsive. app opens but moving zoom functions only work after u move cursor to edge of screen for that selection

does not work in multi screen setup

any suggestions

[baboon]

I just got a Surface Pro with the Targus dock and DisplayLink software with dual monitors before a long trip to China. Downloaded some movies for the trip and none of them worked because of this issue.

We did the same thing, uninstalled DisplayLink and the Intel display driver and then reinstalled the Intel display driver and video from the Xbox Store and Netflix played movies fine in the metro interface.

We have more folks at our company that want the setup I have but this is holding them up.

I submitted a ticket on DisplayLink's site but never heard anything back. They are only losing revenue for themselves by not fixing this.

[Dan Santee]

7.2 has been released but does not fix this problem. The changelog makes no mention of it, so I assume they're still working on the fix for this.

[Wim]

7.2 has been released but does not fix this problem. The changelog makes no mention of it, so I assume they're still working on the fix for this.

This should be fixed in 7.2. Which video player are you using under Metro?

Wim

[Dan Santee]

I'm using both the Xbox Video and Netflix apps - neither works (Surface Pro).

[econ101]

This should be fixed in 7.2. Which video player are you using under Metro?

Wim
Thanks,
I'm using the HP 3005PR with a Samsung Display Port monitor with 2560 x 1440 resolution. Dell XPS-12 I5, Intel 4000 Graphics

I installed the update, and have verified that DRM video is working (Netflix, XBOX video etc.)
However, the display on the Display Port monitor is so choppy that it is almost unusable. With the 7.1 drivers, the external video wasn't as perfect as the direct connection DP from the laptop, but it was acceptable.
With the 7.2 it is unacceptable

[Dan Santee]

I was able to get it working. I had to fully uninstall, reboot, reinstall, reboot and then connect. I had tried upgrading the first time and it did not work. Everything is smooth and playable. Thank you!

[droberson]

Got ours working..... On some computers, had to completely uninstall older version and video driver, then re-install.

Noticed that WIFI locked up after install of 7.2. Had to disable / re-enable adapter. (worked fine after that). This has happened on multiple machines.

XBOX video does work. However, have to start app on Laptop / Surface screen, then switch it to second monitor. App will not start on second monitor. Get an error.

[JZ*]

I was able to get it working. I had to fully uninstall, reboot, reinstall, reboot and then connect. I had tried upgrading the first time and it did not work. Everything is smooth and playable. Thank you!

This is what I had to do with my Surface Pro too...it took me a couple times, to get it figured out...and a few weird things happened BEFORE it would all work...(flickering screen, blank screen, etc)...but NOW (fingers crossed) I can play both Netflix and XBox Videos...

My suggestion: CREATE A RESTORE POINT first!

Also, I have a Thinkpad 3.0 Dock.

I AM STILL GETTING the laggy mouse though when I move it quickly (Logitech USB). A fix is in order still...but keep video please:D


PS...DEVS...I sent a "nasty gram" yesterday, before you posted the newest update (timing is everything!)...I think I was a little cruel, and out of character, sorry! :o

[Wim]

Yes - after upgrade you will need to reboot before metro video works. Hopefully this will solve it for users that still have the same problem.

Wim

[roguevoice]

Disable the USB port from devmgmt.msc temporarily, or unplug the USB cable.

This is funny. Disabling 6 usb displaylink devices to watch a netwflix video, that defeats the purpose of having multiple monitors on a laptop.

[surfacepro]

Yes - after upgrade you will need to reboot before metro video works. Hopefully this will solve it for users that still have the same problem.

Wim

Surface Pro, Netflix Metro app worked from the start. Purchased a Toshiba DynaDock dock. Installed drivers from CD included. Updated to latest drivers available from Toshiba (April 3rd or 4th, I think). Netflix does not work, same W8158 error. This is from home, via a Mini DisplayPort to DVI adapter, and the Surface display. The Dynadock is at work. I've rebooted a number of times since installing the latest Dynadock drivers. What is the next step?

[surfacepro]

Surface Pro, Netflix Metro app worked from the start. Purchased a Toshiba DynaDock dock. Installed drivers from CD included. Updated to latest drivers available from Toshiba (April 3rd or 4th, I think). Netflix does not work, same W8158 error. This is from home, via a Mini DisplayPort to DVI adapter, and the Surface display. The Dynadock is at work. I've rebooted a number of times since installing the latest Dynadock drivers. What is the next step?

Ok, just found the latest drivers, DisplayLink_72M0 and that fixed my Netflix issue. I had DisplayLink_71M1 prior to this morning.

[surfacepro]

Ok, just found the latest drivers, DisplayLink_72M0 and that fixed my Netflix issue. I had DisplayLink_71M1 prior to this morning.

And now Pinball won't launch, it launches the splash screen then silently closes. Same with "Skymap Free". Awesome.

[Dan Santee]

It's not the reboot that fixes it - it's the full uninstallation and reinstallation. If you perform an upgrade, nothing is fixed (no matter how many times you reboot).

You have to go into Remove Programs, uninstall DisplayLink, reboot, install DisplayLink, reboot, and then it should work.

[surfacepro]

The latest 7.2M1 seems to have resolved my issues. I haven't found a Metro App that I can't run yet.