Windows 8 issues - USB display adapter

[axel_f]

Dear community...

Since I bought Windows 7 I have been using this wonderful device:

http://www.technaxx.de/details/37/UGA_Multiadapter-1080P_Full_HD/

With Windows 7 this thing has worked flawlessly: In addition to my notebook display I was able to use one more display (external via VGA) and one via USB (VGA).

With Windows 8 the USB video adapter has stopped working. At first I thought it could be a driver problem, but this is not the case: All drivers have been installed without errors, as you can see from the image in the attachment.

http://www.displaylink.org/forum/attachment.php?attachmentid=917&stc=1&d=1351360120

(BTW: It looks the same in Win7... in Win7 as well as Win8 I am using the driver for the "Displaylink Display Adapter (0198)", the driver for Win8 was specifically downloaded from the Displaylink page.)

In Windows 7 I can choose from all three different displays, in Windows 8 only my Notebook display and the attached VGA display are recognized. The Displaylink software in its most recent version is installed, but the tray icon is not showing (I have no clue, why! As you can see, the drivers are installed!)... The knowledgebase is not really helping, as I tried most of the solutions there that seem in any way connected to my problem.

Any ideas?


Thanks a lot in advance!

[willybob]

Same here, updated from windows 7 to windows 8. Updated driver for my disp0laylink adapter to the lastest version, and now impossible to activate the 3rd display through displaylink device

[JamesH]

Hi

Can you gather and attach the logs as described here?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[svnoto]

I am having the same problem. Mimo 710s working fine with Windows 7, now not working with Windows 8.

If I goto Devices and Printers in Control Panel, the Mimo is listed as an "unspecified device". HOWEVER if I goto Device Manager, it is listed as a USB Display Adapter, similar to the OP.

I am attaching the zip file created by your diagnostic tool

Thanks in advance for any help!

UPDATE: This was posted on Plugable:

"DisplayLink’s driver has a bug with the latest drivers for the Intel HD 3000 GPU where you’ll see the drivers install successfully, but no DisplayLink devices will work (they hit an assert). This bug is present in DisplayLink’s latest 7.0M2 driver. We don’t have confirmation yet, but would expect it to be fixed in DisplayLink’s next update in a few weeks"

I am running an Intel HD 3000 GPU, any idea as to when a fix is planned?

[promasean]

Everything was hunky dory with Win7. Upgraded (and I use that word very loosely) to Win8 and no joy. Logs attached.

[hba]

Update: My setup shows exactly the same flickering as described by drowl87 (#28).

I also updated from windows 7 to windows 8. Updated my Plugable adapter to the latest DisplayLink version, and now its impossible to activate the 3rd display through device without the two remaining screens flickering and Windows logging off (not restart).

I've attached the support files

Henrik

[sdwoods]

I have the latestes drivers for Win8 and it still does not detect my displays, though the driver installed successfully and the devices are in the Device Manager. Please fix asap.

[Wim]

If you think you have this issue, please post the logs as described here:

http://kb.displaylink.com/269

Win 8 is a new operating system and there might be more than 1 issue. Having the logs will help check if it is the same root cause.

Thanks

Wim

[Maciej Miskowiec]

Could you please try to unplug the USB Video Device, manually uninstall Displaylink Software from Installed Programs and then install the latest version from our website again ?
It should fix your issue.

Thanks
Maciej

[JeffNNC]

Could you please try to unplug the USB Video Device, manually uninstall Displaylink Software from Installed Programs and then install the latest version from our website again ?
It should fix your issue.

Thanks
Maciej
Did that and I'm still having the same problem. Windows shows that the driver is installed and working but I'm not able to get windows to see the monitor.

[Maciej Miskowiec]

Hi
Many Thanks for logs you have posted. I had a quick look and I can see that you have only the core software installed. Normally when you install the latest version from our website you should have Displaylink Core software and Displaylink Graphics software installed. In your case it looks like the driver was downloaded through Windows Update and then something went wrong.
We are looking at this issue, but to try help you in the time being, could you please try again to unplug the device ,then uninstall Displaylink Core software, install the latest DL software from the website and plug in the device.

Thanks
Maciej

[jlnord]

Windows 8
Lenovo W530 Running all the newest release drivers
When I connect the display link adapter I lose Keyboard and mouse. After about 3 to 5 minutes my displays go black until I remove display link. I have attached the debug information for my PC.

Thanks for any help

Jason Nord

[kenaustin]

Similar situation to other posts - latest drivers, service running, support tool compatibility check passed..
No recognition of monitor. I've attached my logs for review.

Some interesting symptoms: when display adapter initially plugged in both my HDMI monitor (connected directly to notebook) and my VGA monitor (through DisplayLink adapter) were both visible. I had some screen flashes that prompted me to make sure my drivers were up to date. Now that they are, I've lost my second monitor.

Ken

[JeffNNC]

Did that and I'm still having the same problem. Windows shows that the driver is installed and working but I'm not able to get windows to see the monitor.
UPDATE: I finally got it to work.
This is what I had to do.
1. unplug usb monitor adapter
2. uninstall the driver software
3. reboot
4. re-install the driver software
5. plug in the usb adapter again
6. repeat steps 1-5 3 more times.
It worked on my 4th time through. It may take more or less for you, but maybe it will work eventually.

[kenaustin]

Frustrating but here is what worked.
With adapter plugged in I opened device mgr and uninstalled all the DisplayLink and Targus display drivers. Make sure you delete the drivers from your system.
I then uninstalled the DisplayLink software.
Unplugged adapter.
rebooted
Once win8 restarted, I plugged back in the adapter and let Windows search and down load drivers.

[axel_f]

Could you please try to unplug the USB Video Device, manually uninstall Displaylink Software from Installed Programs and then install the latest version from our website again ?
It should fix your issue.

Thanks
Maciej

Indeed, it did. As far as I (the thread starter) am concerned, the problem is gone. Thank you very much for your assistance.

[Wim]

Windows 8
Lenovo W530 Running all the newest release drivers
When I connect the display link adapter I lose Keyboard and mouse. After about 3 to 5 minutes my displays go black until I remove display link. I have attached the debug information for my PC.

Thanks for any help

Jason Nord

That sounds weird and more like a USB issue, as there should be no "DisplayLink software reason" that would disconnect the keyboard and mouse.

Your Windows 8 USB driver looks out of date:

Name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Driver Provider: Microsoft
Driver Version: 6.2.9200.16384
Driver Date: 2012/07/25

Whereas the latest seems to be:
Driver Provider: Microsoft
Driver Version: 6.2.9200.16420
Driver Date: 2012/09/19

I wonder if updating to the latest Microsoft USB driver will solve this?

Wim

[Wim]

Similar situation to other posts - latest drivers, service running, support tool compatibility check passed..
No recognition of monitor. I've attached my logs for review.

Some interesting symptoms: when display adapter initially plugged in both my HDMI monitor (connected directly to notebook) and my VGA monitor (through DisplayLink adapter) were both visible. I had some screen flashes that prompted me to make sure my drivers were up to date. Now that they are, I've lost my second monitor.

Ken

From the logs, I can see the last line is "Unexpected result from EULA dialog". Did you accept the EULA on each install or did you cancel one of them?

Can you try uninstalling and then installing the version from our website (and accepting any EULAs) before connecting the device?

Hopefully that will solve it.

Wim

[jcrombez]

See attachment for my logs - I already re-installed the latest drivers 6, 7 times



If you think you have this issue, please post the logs as described here:

http://kb.displaylink.com/269

Win 8 is a new operating system and there might be more than 1 issue. Having the logs will help check if it is the same root cause.

Thanks

Wim

[Wim]

Can you follow the procedure in this article to make sure you follow the right steps to resolve this:

http://kb.displaylink.com/334

Thanks

Wim

[miket71]

Hello,

Hello, I recently upgraded to Windows 8 Pro, and I have the WUSB to HDMI DisplayLink Adapter from Cables Unlimited a.k.a. Warpia, IOGear GUWAVKIT2, and a few other names that it sells under. The last WUSB driver I tried to use is version 14.2.174.8, with no luck. When we plugin the USB adapter, it tries to plug-n-play, but doesn't complete like it did with Windows 7, as there were about 7 Device Connect sounds, and the screen would flash a couple times as it initialized. With Windows 8, there are only 2 Device Connect sounds, with no screen flash. If the device is left connected, the computer blue screens after a few minutes. Hopefully one of the vendors are working on a new driver for Windows 8. We are using the latest DisplayLink software. Thanks for reading, and for any help. Mike

[miket71]

Hello, I just made another attempt at loading the WUSB drivers and DisplayLink software. I uninstalled both the driver and software, and rebooted. Then I put the DisplayLink USB dongle into the USB port on the computer. Everything installed except for the USB Root Hub for it with a yellow exclamation symbol and an Error 31. When I tried Updating The Driver manually, it would go online to look for one, but would come back to say that it had the best driver on the computer already, despite the yellow triangle symbol. Then I tried reloading the Windows 8 compatible DisplayLink software again. It would start to load, then it seemed like it would quit in the middle of the install. I'm used to clicking Finish at the end of any install which would tell me that it was successful, but that doesn't happen. However, it shows two entries in the Programs and Features list (DisplayLink Core Software and DisplayLink Graphics). The DisplayLink tray icon does not appear at all. Then when I load the WUSB driver for it, that loads fine, but still it does not work. Each time I try to load the driver, it wants to update the firmware on the USB dongles, but I have been skipping that part because I know that they are updated. When the dongle is connected at the PC, the green light flashes quickly for a few seconds, then goes steady, then flashes rapidly again for a few seconds, then shows steady, and does this over and over with no result. I have seem the PC blue screen if I leave the dongle in there too long. Thanks for any help and suggestions. Mike

[jcrombez]

Hello,

I did exactly as mentionned in http://kb.displaylink.com/334, at least 6, 7 times. Without any luck.

[flo6677]

I also have the problem with out Laptop Lenovo X1 Carbon. As Windows 8 is installed (with USB 3.0 driver) I only installed the Lenovo USB 3.0 Dock driver and the new Display Link 7.0M2.
Only a few seconds the external display appeards, than the signal is gone... After ever new plug-in the same.
I already tried every step/hints on this forum-page. Nothing helps.

Do you have any hints to a stable connection to the USB 3.0 dock?
We need the Notebooks urgently in office...
Thanks a lot!

[Wim]

Hello,

Hello, I recently upgraded to Windows 8 Pro, and I have the WUSB to HDMI DisplayLink Adapter from Cables Unlimited a.k.a. Warpia, IOGear GUWAVKIT2, and a few other names that it sells under. The last WUSB driver I tried to use is version 14.2.174.8, with no luck. When we plugin the USB adapter, it tries to plug-n-play, but doesn't complete like it did with Windows 7, as there were about 7 Device Connect sounds, and the screen would flash a couple times as it initialized. With Windows 8, there are only 2 Device Connect sounds, with no screen flash. If the device is left connected, the computer blue screens after a few minutes. Hopefully one of the vendors are working on a new driver for Windows 8. We are using the latest DisplayLink software. Thanks for reading, and for any help. Mike

I think your issue is with the UWB link. These drivers are not DisplayLink drivers, so I can't help get these working. But looking at the system details, it shows that a DisplayLink device has never been detected on the USB bus:


--------- Nivo Info ---------

Attatched USB device(s) matching our VID:


Nivo's that have been attached:


Hardware IDs:


Wim

[Wim]

I also have the problem with out Laptop Lenovo X1 Carbon. As Windows 8 is installed (with USB 3.0 driver) I only installed the Lenovo USB 3.0 Dock driver and the new Display Link 7.0M2.
Only a few seconds the external display appeards, than the signal is gone... After ever new plug-in the same.
I already tried every step/hints on this forum-page. Nothing helps.

Do you have any hints to a stable connection to the USB 3.0 dock?
We need the Notebooks urgently in office...
Thanks a lot!

I think you have a different issue, which I have raised a bug for, as it needs further analysis.

Someone on here did have an issue with the X1 and updating the BIOS helped. Could you try this and see if it helps solve the issue?

Wim

[flo6677]

I think you have a different issue, which I have raised a bug for, as it needs further analysis.

Someone on here did have an issue with the X1 and updating the BIOS helped. Could you try this and see if it helps solve the issue?

Wim

Yes, I already updated BIOS from Lenovo support page and tried the new drivers. The first time monitors show a few seconds, now nothing happens, if I connect the dock.

[drowl87]

I'm having the same issues as well. I had done an upgrade to Windows 8 when it first started. After having other issues with the upgrade, I wiped the hard drive and did a clean install of Win 8 Pro. I installed the latest 7.0 M2 driver (downloaded from the DisplayLink website), hooked up the monitor, rebooted the machine when prompted to, and the screens began flickering on after reboot. Here is a video of what is happening: http://goo.gl/OT2ph. Sorry for the poor audio, but you should be able to get the gist.

[mho]

Have ImationLink USB adapter, worked just fine with Win 7, after upgrade to Win 8 no video signal, audio connection seems to work. Uninstalled and reinstalled DisplayLink software and driver several times with no effect. Solution?

[AaronC]

Hi, I am running windows 8 on a new Lenovo w530. I have installed, uninstalled, reinstalled drivers etc countless times (including all the ways suggested in this thread) and have had no luck). When wanting to extend my display I get the flashing screen. If I instead duplicate my display my second screen goes black, but has a windows arrow in the centre and my primary screen switches to low resolution, but the flashing ceases. If I switch my secondary screen to off (ie only keep my primary display) then my resolution of my primary screen goes back to normal and the secondary screen goes blank.

Log from the displaylink support tool is attached below (I ran the tool while the primary screen was flashing)

Any help suggestions would be much appreciated.

[Wim]

OK - it looks like we are reproducing the issue people are having with uninstall/reinstall. It appears that if you try and uninstall DisplayLink Core Software, it looks like its uninstalled, but if you press F5 to refresh the Programs list, it is still there.

If you try and uninstall again, then it should disappear this time. If not, try uninstalling the "DisplayLink graphics" package and see if that works... Basically, don't reboot and try and install again until "DisplayLink Core software" and "DisplayLink graphics" have both disappeared from Programs - even when you press F5 to refresh.

I think this is why some of you are still having issues.

Sorry about this... I can understand it's a big pain. I'm now off to sacrificially burn some engineers responsible for this screw up and make sure it's fixed in the next release in a few weeks time.

Wim

[AaronC]

When I previously uninstalled the software, I checked to ensure it really was gone by refreshing (and rebooting). But to leave no stone unturned, I retried today and did everything as described (which is what I did previously anyway). I got the same result with the flashing screen.

I did the uninstall again, this time ran regedit and deleted all entries relating to displaylink, there were some that I couldn't delete though. This time the problem was very much the same, except this time if I try to switch to "duplicate displays" the flashing stops for a second or two, my laptop display goes to low res and then it switches back to "extend displays" and my laptop display reverts back to flashing high res....

I will keep trying to play with it and post if I manage to become successful

[Rowan]

To support some action to get this problem resolved, since upgrading from Windows 7 to Windows 8 my USB 2.0 display adaptor has also stopped working, whilst all other USB connectivity through the adaptor (networking, audio and other USB devices) continue to work with Windows 8.

Attached are my diagnostic files as requested, so when are we likely to see an update on this issue????

Thanks in advance.

[Wim]

When I previously uninstalled the software, I checked to ensure it really was gone by refreshing (and rebooting). But to leave no stone unturned, I retried today and did everything as described (which is what I did previously anyway). I got the same result with the flashing screen.


OK - the flashing screen is is a different issue, but also known. This is caused by a conflict between DisplayLink and the latest NVIDIA Windows 8 drivers, released by NVIDIA at the same time as we released our Win 8 driver.

The work around for now is to downgrade the NVIDIA graphics driver to an older version before installing DisplayLink software. This should solve the issue.

Wim

[AaronC]

I tried rolling back the NVidia driver, and it helped to stop the flashing screen issue, but now I just have a blank second screen. (note that this only applies to my usb screen, my vga output has always worked fine)

[acarolipio]

Was using Windows 7 -> everything was fine. Installed Windows 8 -> Displaylink adapter does not work. The monitor works fine -> but no video.
Here is the files that support requests.
Thanks,
Aaron

[Colzie]

OK - the flashing screen is is a different issue, but also known. This is caused by a conflict between DisplayLink and the latest NVIDIA Windows 8 drivers, released by NVIDIA at the same time as we released our Win 8 driver.

The work around for now is to downgrade the NVIDIA graphics driver to an older version before installing DisplayLink software. This should solve the issue.

Wim

I also have an unusable dock. I've wasted days on this thing.

I have the flashing screen problem, and installing an old NVIDIA driver did nothing different.

When will an update be available, obviously you guys know this is a problem??

[madisonjames]

Hardware:
•Dell Alienware m17x r4
•NVIDIA GeForce GTX 675M (9.18.13.697)
•Intel HD Graphics 4000 (9.17.10.2817)
•Targus USB 3.0 Dual Video Docking ◦http://tinyurl.com/c97pvqq


BIOS:
•A09

Issue:
•When attaching the Targus dock to any USB3.0 port the main laptop display just start blinking on and off, and will not stop until the device is disconnected. This issue occurred on the upgrade install of Windows 8, and a clean install. This issue does not happen on Windows 7 x64 Ent.

What I have tried:
•I have installed all the latest Video/DisplayLink drivers, which are all Windows 8 drivers.
•I have tried both an upgrade to Windows 8 and a clean install.
•I have rebooted the laptop several times, and have cycled the power on the Targus dock.

I have not found any information on this issue so it may be very new, and help would be greatly appreciated.

I have also tested my Lenovo T530 with Windows 8 and it has the same issue. The T530 is similar to the Alienware since both have Intel and NVIDIA cards.

[Wim]

Yes, we're aware of the issue with the NVIDIA drivers and compatibility with DisplayLink. We're working on a fix for this, but due to the way the NVIDIA driver is interacting, it's not an easy change.

Downgrading the NVIDIA graphics driver to an earlier version should work, however they are pushing out the newer version on Windows update, so as soon as you downgrade, Windows 8 might be helpfully upgrading it again for you.

Wim

[Colzie]

Can you provide a specific NVIDIA driver version that should work?

I'm okay with turning off Windows updates until an updated driver is available.

Here is a short video of the flashing:
http://www.youtube.com/watch?v=KM-EPv7pIzQ

[Colzie]

Can you provide a specific NVIDIA driver version that should work?

Pretty please?

[olive]

It's practivally difficult to install an old nVidia driver. The best solution is DisplayLink fix the issue ASAP.

[AaronC]

Yes, we're aware of the issue with the NVIDIA drivers and compatibility with DisplayLink. We're working on a fix for this, but due to the way the NVIDIA driver is interacting, it's not an easy change.

Downgrading the NVIDIA graphics driver to an earlier version should work, however they are pushing out the newer version on Windows update, so as soon as you downgrade, Windows 8 might be helpfully upgrading it again for you.

Wim

As I mentioned in a previous post, I did roll back my drivers and it didn't fix the issue (and I didn't mention that I also got hold of an even older driver that would install, but also didn't work). I also have my auto update switched off and windows didn't automatically update my driver. And as far as I have seen, there hasn't been one person that said rolling back their drivers worked (the only ones were random where people have claimed to do the same thing 5 or 6 times where suddenly it worked, but most people clearly can't replicate this)

Also I don't want to be one of those annoying whingers, but the only reason I haven't posted another reply until now was that I was getting annoyed with this whole situation, so I was waiting in the hope a solution would soon appear. It is clear that most people are having the exact same problem, so if it were my business and I was handling the problem I would at least put up a statement telling everyone that I was aware of the problem and that there unfortunately doesn't seem to be a quick fix, and then I would tell people we were working on a solution and give them a rough date by which we would have either a solution to the problem, or at least more information. Anyway, just saying that that is what I would do

[Colzie]

As I mentioned in a previous post, I did roll back my drivers and it didn't fix the issue (and I didn't mention that I also got hold of an even older driver that would install, but also didn't work). I also have my auto update switched off and windows didn't automatically update my driver. And as far as I have seen, there hasn't been one person that said rolling back their drivers worked (the only ones were random where people have claimed to do the same thing 5 or 6 times where suddenly it worked, but most people clearly can't replicate this)

Also I don't want to be one of those annoying whingers, but the only reason I haven't posted another reply until now was that I was getting annoyed with this whole situation, so I was waiting in the hope a solution would soon appear. It is clear that most people are having the exact same problem, so if it were my business and I was handling the problem I would at least put up a statement telling everyone that I was aware of the problem and that there unfortunately doesn't seem to be a quick fix, and then I would tell people we were working on a solution and give them a rough date by which we would have either a solution to the problem, or at least more information. Anyway, just saying that that is what I would do

+1 to everything you just said, with the exception of not whining.

I've been running three monitors for four years, utilizing all three every day I'm at my desk. Having my shiny new computer but not being able to use my monitors reduces my productivity tremendously. I'd be better off returning the computer and dock and stick with my 4yo sloooow computer, at least I'd have room to get some work done.

Whine complete (for now).

[bernie]

It's only a temporary workaround, but we've posted a bit more detail on the Plugable site about how to roll back the nVidia driver to the working version, and stop Windows Update from updating that one driver in the future.

Here's some steps:

nVidia’s new October Win8 driver version for the GeForce GT 525M and related chips cause DisplayLink’s USB graphics driver to stop functioning. Rollback to nVidia driver version 9.18.13.286 (6/21/2012) solves the issue. If you get in this situation, here’s how to do a rollback (on Win 7; but same applies to 8):
http://pcsupport.about.com/od/windows7/ht/roll-back-driver-windows-7.htm

And then you have to stop Windows Update from offering the same update again. To do that, hit the Windows key (to bring up search), type “Windows Update”, expand the important updates, and right click on the one from nVidia and select “hide update”.

(more at http://plugable.com/2012/10/27/windows-8-displaylink )

We also have to wait for DisplayLink's driver updates, but if you're a Plugable customer and have any requests for us (like getting an email notification when issues are resolved; or if you're hitting any unique problems), just email us at support@plugable.com. We'll do whatever we can do help. Thanks for your patience!

[AaronC]

It's only a temporary workaround, but we've posted a bit more detail on the Plugable site about how to roll back the nVidia driver to the working version, and stop Windows Update from updating that one driver in the future.

Here's some steps:

nVidia’s new October Win8 driver version for the GeForce GT 525M and related chips cause DisplayLink’s USB graphics driver to stop functioning. Rollback to nVidia driver version 9.18.13.286 (6/21/2012) solves the issue. If you get in this situation, here’s how to do a rollback (on Win 7; but same applies to 8):
http://pcsupport.about.com/od/windows7/ht/roll-back-driver-windows-7.htm

And then you have to stop Windows Update from offering the same update again. To do that, hit the Windows key (to bring up search), type “Windows Update”, expand the important updates, and right click on the one from nVidia and select “hide update”.

(more at http://plugable.com/2012/10/27/windows-8-displaylink )

We also have to wait for DisplayLink's driver updates, but if you're a Plugable customer and have any requests for us (like getting an email notification when issues are resolved; or if you're hitting any unique problems), just email us at support@plugable.com. We'll do whatever we can do help. Thanks for your patience!

Thanks for the more detailed information, it helps explain why the solution didn't work for me. My machine is new and the furthest rollback I could do was to 9.18.13.614 (28/08/2012) (if this info was put in those earlier posts I could have saved myself a hell of a lot of time and frustration).

If I download older drivers I am unable to install them (windows blocks it). I guess I could try to force the install, but I'm not sure that is worth risking losing my laptop display.

[NW27]

Hi All,
Unfortunately I also have a problem but mine seems a little different.
It shows me the Displaylink icon in the system tray with an exclamation mark inside. When I click on this, a error message is displayed saying my "USB graphics software is not compatible"

I'm using a EVGA UV Plus+16. Works fine on XP and Win7.


Neil.

[Wim]

Hi All,
Unfortunately I also have a problem but mine seems a little different.
It shows me the Displaylink icon in the system tray with an exclamation mark inside. When I click on this, a error message is displayed saying my "USB graphics software is not compatible"

I'm using a EVGA UV Plus+16. Works fine on XP and Win7.


Neil.

You need to install the latest driver for your graphics card. It's currently using the Microsoft inbox driver:

Graphics: Microsoft Basic Display Adapter ((Standard display types))
Graphics Driver: 6.2.9200.16384 Dated 2006/06/21

Wim

[scorpion1206]

Well, I got my monitor to at least turn on, but now it is blank with a mouse pointer in the middle. I uninstalled the display link software, restarted, plugged the device in, and let Windows get the drivers themselves. This installed properly, restarted my computer, and now my monitor turns on but I just have a mouse pointer in the middle of it. My other HDMI monitor works just fine, but the USB-to-HDMI monitor doesn't work. This probably has to do with the newest Nvidia Driver, but I am just shooting you an update.

[hba]

Tried new driver 7.0M3. Cleaned out the old install, restarted, installed new driver, plugged in the graphics, drivers configured and the system was restarted. Upon restart the system logs on and logs off several times and ending with all three monitors turned on but with black screens except for the mousecursor (????) which can travel on all three monitors.

This is VERY unsatisfying to say the least and really not good enough!

Update: I managed to have the Windows session running long enough to run the support tool. I've attached the updated file.

[Wim]

Tried new driver 7.0M3. Cleaned out the old install, restarted, installed new driver, plugged in the graphics, drivers configured and the system was restarted. Upon restart the system logs on and logs off several times and ending with all three monitors turned on but with black screens except for the mousecursor (????) which can travel on all three monitors.

This is VERY unsatisfying to say the least and really not good enough!

Update: I managed to have the Windows session running long enough to run the support tool. I've attached the updated file.

Damn it. I think I can see the problem in the logs, and its already a bug being worked on at the moment, but we didn't have a fix in time for this release.

We have another release in a few weeks in December, which should pick up this fix.

Can you recover if you restart the DisplayLink service?

Wim

[hba]

Nope. I can't keep the Windows session alive long enough to restart the service.

Btw the DisplayLink trayicon never shows up, or it does so when the screen starts to flicker. I can't see.

Henrik

[olive]

Damn it. I think I can see the problem in the logs, and its already a bug being worked on at the moment, but we didn't have a fix in time for this release.

We have another release in a few weeks in December, which should pick up this fix.

Can you recover if you restart the DisplayLink service?

Wim

Just downloaded 7.0M3 and luckily saw this post before I install it. So I will not install it. IMO the flickering screen is of top priority, if it is not fixed why a new release? What's new in M3 please?

[Wim]

Just downloaded 7.0M3 and luckily saw this post before I install it. So I will not install it. IMO the flickering screen is of top priority, if it is not fixed why a new release? What's new in M3 please?

The compatibility with NVIDIA should be fixed if this is your issue. The post above showed a different issue which was not addressed in time. I don't know what issue you have as you've not posted logs about your problem.

Wim

[olive]

The compatibility with NVIDIA should be fixed if this is your issue. The post above showed a different issue which was not addressed in time. I don't know what issue you have as you've not posted logs about your problem.

Wim

My issue is th screen keeps flicking all the time. There are other posts mentioned this issue too. Is it fixed in 7.0 M3?

[Pyney]

Hi Forum.

I am having this issue with a DL-165 USB Adapter purchased from Maplin. The adapter is connected via USB to a new Windows 8 Lenovo Desktop PC with Intel HD Graphics. I am using the adapter with the supplied DVI to VGA converter and then this is connected to the LG Flatron W1942S monitor and everything works fine following installing the software, desktop displayed & extended as desired etc.

However, once I restart the PC, the second monitor is not activated and just stays in standby, as if nothing is being sent to the monitor. I have tried unlpugging the adapter and plugging it back in, no joy. I have gone into display settings to try to get it to work and no joy.

The only way I can get it to work, is to completely un-install the software and re-install it, which is not ideal.

Does anyone have any ideas? Is this a known issue? And can it be fixed?

Thanks!

[Pyney]

Hi Forum.

I am having this issue with a DL-165 USB Adapter purchased from Maplin. The adapter is connected via USB to a new Windows 8 Lenovo Desktop PC with Intel HD Graphics. I am using the adapter with the supplied DVI to VGA converter and then this is connected to the LG Flatron W1942S monitor and everything works fine following installing the software, desktop displayed & extended as desired etc.

However, once I restart the PC, the second monitor is not activated and just stays in standby, as if nothing is being sent to the monitor. I have tried unlpugging the adapter and plugging it back in, no joy. I have gone into display settings to try to get it to work and no joy.

The only way I can get it to work, is to completely un-install the software and re-install it, which is not ideal.

Does anyone have any ideas? Is this a known issue? And can it be fixed?

Thanks!

Anybody????? :confused:

[Pyney]

Hi Forum.

I am having this issue with a DL-165 USB Adapter purchased from Maplin. The adapter is connected via USB to a new Windows 8 Lenovo Desktop PC with Intel HD Graphics. I am using the adapter with the supplied DVI to VGA converter and then this is connected to the LG Flatron W1942S monitor and everything works fine following installing the software, desktop displayed & extended as desired etc.

However, once I restart the PC, the second monitor is not activated and just stays in standby, as if nothing is being sent to the monitor. I have tried unlpugging the adapter and plugging it back in, no joy. I have gone into display settings to try to get it to work and no joy.

The only way I can get it to work, is to completely un-install the software and re-install it, which is not ideal.

Does anyone have any ideas? Is this a known issue? And can it be fixed?

Thanks!

I have given up with the adapter and returned it to Maplin. I purchased another Graphics Card, and this although being an extreme solution, has solved my problem.

[hba]

A fix in "a few weeks in December"? Your're running out of time! This is really NOT OK! It's more than five weeks since the last driver-update and my external graphic adapter is still just a lump of useless electronic. Get in the fight and give us some updates or timelines that has any worth.

Regards Henrik

Update:

Guess what. DisplayLink finally decides to offer a new driver (12/29/2012). And does it fix my problems? NO! It's exactly the same problems as described earlier! This is absolutely incredible! I mean how hard can it be? I must now seriously consider returning my external graphics adapter, as plugable offered me. DisplayLink is obviously going nowhere with this.
For what its worth I've attached the support files, which I managed to complete between the endless logging in and out.

[ahurst]

Come on guys....what is the progress on this?

I have a brand new $700 Dell monitor that your software is preventing Netflix and Hulu from playing on....

[Wim]

Guess what. DisplayLink finally decides to offer a new driver (12/29/2012). And does it fix my problems? NO! It's exactly the same problems as described earlier! This is absolutely incredible! I mean how hard can it be? I must now seriously consider returning my external graphics adapter, as plugable offered me. DisplayLink is obviously going nowhere with this.
For what its worth I've attached the support files, which I managed to complete between the endless logging in and out.

Your problem looked similar to others on this thread, which has been fixed in 7.1. It has been hard to reproduce internally, which is why we thought it was related to other bug fixes in 7.1.

However your logs clearly show that it is still there on your system, and we have reproduced something similar (although it happens a lot less often so looks timing related).

Our next release is at the end of January, so hopefully we will have a fix in this release as its frustrating that this is still happening.

Wim

[ahurst]

OK, now with the latest update, I have the following issues using Win 8 and Dell S2340T monitor....

Win 8 Metro "Maps" app DOES NOT WORK...

Hulu Plus and Netflix DO NOT WORK...

All give me blue screen of nothing....

How do I fix this?

[howsard39]

I had a problem with my Display Link BVU 196 with Windows 8 on a Thinkpad T420 with an NVidia display adapter where, after receiving a Windows Update, the DisplayLink was unusable because all three displays flashed. I fixed it with the following steps:

1. Installed latest BIOS from Lenovo.

2. Installed ThinkVantage System Update 5.01 for Windows 8 (32-bit, 64-bit), 7 (32-bit, 64-bit), now available from Lenovo.

2. Uninstalled the DisplayLink software (from Windows-X > Programs and Features).

3. Plugged in the DisplayLink and let the system reinstall its software.

So after 3 months, I can use three displays again.

[ahurst]

OK, now with the latest update, I have the following issues using Win 8 and Dell S2340T monitor....

Win 8 Metro "Maps" app DOES NOT WORK...

Hulu Plus and Netflix DO NOT WORK...

All give me blue screen of nothing....

How do I fix this?


Now my Win 8 Metro "Camera" app says this app cannot be used in this version of windows.
The camera worked before the 7.1 update.

Please HELP.

[Wim]

OK, now with the latest update, I have the following issues using Win 8 and Dell S2340T monitor....

Win 8 Metro "Maps" app DOES NOT WORK...

Hulu Plus and Netflix DO NOT WORK...

All give me blue screen of nothing....

How do I fix this?

There are 2 problems here. The problems with video apps is covered in this thread (http://www.displaylink.org/forum/showthread.php?t=2046).

The problem with some Metro apps launching with a blue screen is something different and we're investigating this. What GPU and system spec are you using as we believe it could be specific to some GPUs.

Wim

[ahurst]

There are 2 problems here. The problems with video apps is covered in this thread (http://www.displaylink.org/forum/showthread.php?t=2046).

The problem with some Metro apps launching with a blue screen is something different and we're investigating this. What GPU and system spec are you using as we believe it could be specific to some GPUs.

Wim

Intel HD 2000 graphics
Intel Core i5 2320
This is a Gateway DX-4860
Win 8 Pro clean install

[hba]

Your problem looked similar to others on this thread, which has been fixed in 7.1. It has been hard to reproduce internally, which is why we thought it was related to other bug fixes in 7.1.

However your logs clearly show that it is still there on your system, and we have reproduced something similar (although it happens a lot less often so looks timing related).

Our next release is at the end of January, so hopefully we will have a fix in this release as its frustrating that this is still happening.

Wim
You are running out of time and I'm so running out of patience. You promised a new driver by the end of January. January is rapidly running out and there is still no working driver in sight. What's happening DisplayLink?

[Wim]

It's now released and on our website.

Wim

[hba]

Tried new driver 7.1M1. Cleaned out the old install, restarted, installed new driver, plugged in the graphics, drivers configured and the system was restarted. Upon restart the system logd on and logs off several times and ending with all three monitors turned on but with black screens except for the mousecursor (????) which can travel on all three monitors.

This is the EXACTLY same behavior as earlier. Come on DisplayLink, get into the fight, will you. It's now more than 3 months since Windows 8 where released and you still haven't delivered a working solution for my hardware.
This is quite honestly intolerable!

Henrik

[ucleadguitar]

I am having this same FLASH issue with the latest AMD Catalyst drivers and the latest DisplayLink drivers. How can I get this resolved?

[Wim]

Tried new driver 7.1M1. Cleaned out the old install, restarted, installed new driver, plugged in the graphics, drivers configured and the system was restarted. Upon restart the system logd on and logs off several times and ending with all three monitors turned on but with black screens except for the mousecursor (????) which can travel on all three monitors.

This is the EXACTLY same behavior as earlier. Come on DisplayLink, get into the fight, will you. It's now more than 3 months since Windows 8 where released and you still haven't delivered a working solution for my hardware.
This is quite honestly intolerable!


So we have been trying to reproduce what you are seeing, and looking at the original logs you posted, this should be fixed in 7.1 M1. The logout issue doesn't seem to be coming up from other users either. So I wonder if there is something else wrong.

Can you post the logs with 7.1 M1 installed and the problem reproduced. I want to check its still the same issue and not something different. Probably best to post in a separate thread as this one has lots of different issues.

Wim

[Wim]

I am having this same FLASH issue with the latest AMD Catalyst drivers and the latest DisplayLink drivers. How can I get this resolved?

What do you mean by FLASH issue? Screen flash? Adobe Flash?

You need to post more information if you want help debugging this.

Wim

[hba]

So we have been trying to reproduce what you are seeing, and looking at the original logs you posted, this should be fixed in 7.1 M1. The logout issue doesn't seem to be coming up from other users either. So I wonder if there is something else wrong.

Can you post the logs with 7.1 M1 installed and the problem reproduced. I want to check its still the same issue and not something different. Probably best to post in a separate thread as this one has lots of different issues.

Wim

Hello Wim,

I've now tried installing the drivers. Curiously though, the installer never report it's done? Is that normal behavior for the installer?
After a restart I plug in the graphics adapter, and the installer ends with a demand for a restart. I choose to wait the restart, and ran the support tool. If I do allow the restart, the flashing begins when the log on-screen appears.
The tray-icon never appears in the tray???

How come that when installing vers. DL Graphics 7.1.45135 and DL Core 7.1.45125 the device manager shows Plugable USB3-HDMI-DVI
vers. 7.0.43526.0/11-20-2012 and DisplayLink Display Adapter (4301) 7.0.41409.0/09-04-2012?? Isn't that fairly old drivers?

Regards Henrik

[Wim]

Hello Wim,

I've now tried installing the drivers. Curiously though, the installer never report it's done? Is that normal behavior for the installer?
After a restart I plug in the graphics adapter, and the installer ends with a demand for a restart. I choose to wait the restart, and ran the support tool. If I do allow the restart, the flashing begins when the log on-screen appears.
The tray-icon never appears in the tray???

How come that when installing vers. DL Graphics 7.1.45135 and DL Core 7.1.45125 the device manager shows Plugable USB3-HDMI-DVI
vers. 7.0.43526.0/11-20-2012 and DisplayLink Display Adapter (4301) 7.0.41409.0/09-04-2012?? Isn't that fairly old drivers?

Regards Henrik

The Device manager just shows the version of the USB video driver, which is a small part of the DisplayLink software installed, and doesn't always change between releases. The Core software version is the one you want to ensure is correct (and it is).

The logs don't show the issue, as the software hasn't started as it needs a reboot. We need to see what is logged during the flashing to check what is causing it in the logs. It might be possible to stop the flashing by stopping the DisplayLink service after the problem occurs.

Thanks

Wim

[hba]

The Device manager just shows the version of the USB video driver, which is a small part of the DisplayLink software installed, and doesn't always change between releases. The Core software version is the one you want to ensure is correct (and it is).

The logs don't show the issue, as the software hasn't started as it needs a reboot. We need to see what is logged during the flashing to check what is causing it in the logs. It might be possible to stop the flashing by stopping the DisplayLink service after the problem occurs.

Thanks

Wim

Hello Wim,

After numerous logging off and back on I succeeded in running the support tool. Support file is attached.

Regards Henrik

[Wim]

Hello Wim,

After numerous logging off and back on I succeeded in running the support tool. Support file is attached.

Regards Henrik

The logs show a lot of mode changes from Actual Multiple Montiors. Can you see if the problem still occurs if AMM is uninstalled?

Also, do you get any the events in Windows Events saying: “The Desktop Window Manager has encountered a fatal error (0x8898008d)”?

Thanks

Wim

[hba]

The logs show a lot of mode changes from Actual Multiple Montiors. Can you see if the problem still occurs if AMM is uninstalled?

Also, do you get any the events in Windows Events saying: “The Desktop Window Manager has encountered a fatal error (0x8898008d)”?

Thanks

Wim
Hi Wim,

No, uninstalling AMM, sadly, doesn't do the trick ;-(

I have a few 0x8898008d events, but the latest was back at December 31, 2012. Others were on December 8 and 13, November 23, October 28 (4 incidents).

Edit 19-02-2013:
The problem seems to be centered around the service DisplayLinkService (DisplayLinkManager.exe). If I disable this service (it sometimes apparently disables automatically?) and then start it up, all the flashing and log off occurs. The tray-icon never shows up.

I have attached a new set of support-files, I don't know if its any help.

Regards

Henrik

[warja]

Ok, I install this file: DisplayLink_7.1M1.exe

I get two new directories:

C:\Program Files\DisplayLink Core Software (~40mb)
C:\Program Files\DisplayLink Graphics (~12kb, practically empty)

The following device is listed in Device Manager:

USB Display Adapters - Polaris2 USB Dock (version 7.0.41409.0)

Plug in the Dynadock V and get constant flashing. Have uninstalled and reinstalled more times than I can remember, have tried running as admin, have updated every driver on my laptop, run the install with antivirus disabled and enabled, no change.

I'm concerned about the empty Displaylink Graphics directory, and possibly the driver version.

Any ideas?

Jason

[hba]

Hello..knock-knock! Is anyone at home????

It's now almost 2 weeks since a reply. Have you guys given up on me? Is it time to return my plugable adapter?

Regards Henrik

[sfted999]

Bump. Bump.

[bathomps]

I put off installing Win8 as long as I could due to instability in the DisplayLink adapter. I had hoped it had been solved by now. I have a Lenovo W520 and using the adapter for a third monitor worked great in Win7.

Now when I attach the device it blinks the monitors many times, then logs me out. I log in and it repeats. Have to unplug the adapter or the computer is useless, but now unfortunately so is my 3rd monitor.

Attached are my support logs.

[hba]

Nice to know I'm not alone in my frustration! Obviously DisplayLink has dropped any further investigation into the matter, as they doesn't respond to this thread:(

Regards Henrik.

[sfted999]

After an hour or two of rebooting and messing with it, I finally got it to work on Windows 8 (although on my USB 2.0 port). I haven't tried the 3.0 port yet, but I'll keep you posted.

[Snixtor]

I resolved the issue on my Dell E6530 by disabling nvidia Unity in the BIOS. Interestingly enough, in the BIOS the setting states "For Windows 7 *ONLY*", yet my machine came from Dell preloaded with Win8 Pro and this option enabled.

[Wim]

I put off installing Win8 as long as I could due to instability in the DisplayLink adapter. I had hoped it had been solved by now. I have a Lenovo W520 and using the adapter for a third monitor worked great in Win7.

Now when I attach the device it blinks the monitors many times, then logs me out. I log in and it repeats. Have to unplug the adapter or the computer is useless, but now unfortunately so is my 3rd monitor.

Attached are my support logs.

We are still looking at this, but there was only 1 person (hba) with the problem, and we could not reproduce the issue. However your problem is similar and looks to be the same issue.

I suspect this is very particular to the machines you have, as reproduction is not happening and you are the only 2 users with this particular crash (which I can confirm by looking at the logs).

Is there anything in the BIOS you can disable for NVIDIA to see if this makes a difference?

Wim

[Snixtor]

Hi Wim and bathomps, I can confirm that the issue I had with my Dell E6530 was the same as bathomps describes. On login with two USB-DVI adapters connected, the screens would blink on and off for 5 - 10 seconds, then I would be dumped back to the login screen.

My E6530 has an nvidia NVS 5200M. I see Lenovo W530s come with an nvidia Quadro. I would definitely recommend looking for some nvidia options in the BIOS. On my machine, the "nvidia unity" offered a means for the system to select between the dedicated nvidia GPU, or the onboard Intel graphics adapter. Presumably as a means of choosing between power-saving (Intel) or performance (nvidia). Combined with the USB-DVI adapter(s), I'm guessing this was just too many different display adapters for Windows 8 to wrap its head around (in my case, 4 total, 3 distinct).

[AaronC]

After all this time I decided to try to install the newer software and once again I am getting exactly the same problem as before with the flickering screen on my laptop and nothing on my usb monitor. It's been 4-6 months now, and there is still no fix for the Lenovo's with quadro's, what a joke!

I don't understand why you guys were just ignoring hba because they were the only one complaining (only because the rest of us were sick of the problem and had given up for a while). Don't you think it would be common courtesy to send a quick reply saying you were looking into the problem??

[Wim]

After all this time I decided to try to install the newer software and once again I am getting exactly the same problem as before with the flickering screen on my laptop and nothing on my usb monitor. It's been 4-6 months now, and there is still no fix for the Lenovo's with quadro's, what a joke!

I don't understand why you guys were just ignoring hba because they were the only one complaining (only because the rest of us were sick of the problem and had given up for a while). Don't you think it would be common courtesy to send a quick reply saying you were looking into the problem??

You need to post your logs with 7.1 M1 (which solves the issue hba has been having for everyone else) to confirm that it is the same issue. You cannot know you have the same problem without confirmation from me decoding and checking your log files. hba and now bathomps do still have the same issue, but this makes the issue much rarer than it was in 7.1 M1.

We want to fix this, but with only a few cases and unable to replicate it on the 200+ test platforms we have here, it's a bit stuck.

If more people can confirm the issue with log files, then we can see if there is any similarity between the machines and use that to help with reproduction.

Wim

[MatthewB]

Hi there,
I am also having problems with Windows 8. My USB Mini Monitor worked a dream with Windows 7, but this is so frustrating that I just cannot get it to work with Windows 8.
I have taken your advice to keep trying to reinstall the correct software from the Display Link website, but I keep getting this report:
'Incompatible Display Driver - Display Link USB Graphics software is not compatible with this graphics card or operating system. Please visit www.displaylink.com/software to check if a newerr software version is available.'
Any suggestions would be welcome, or hints when they will sort this problem with new software.
Yours, frustrated,
Matthew B

[Wim]

Hi there,
I am also having problems with Windows 8. My USB Mini Monitor worked a dream with Windows 7, but this is so frustrating that I just cannot get it to work with Windows 8.
I have taken your advice to keep trying to reinstall the correct software from the Display Link website, but I keep getting this report:
'Incompatible Display Driver - Display Link USB Graphics software is not compatible with this graphics card or operating system. Please visit www.displaylink.com/software to check if a newerr software version is available.'
Any suggestions would be welcome, or hints when they will sort this problem with new software.
Yours, frustrated,
Matthew B

Make sure you have the 3rd party graphics driver installed for your primary graphics card, as this is needed by the DisplayLink software. This should solve the issue.

Wim

[MatthewB]

Thank you for taking the time to reply, I really appreciate that.
I do not know anything about graphics drivers however.
Where do I get 'the 3rd party graphics driver' from? Displaylink? I cannot find anything there...
Thanks again in advance!
Matthew B

[hba]

A new driver. Two months since last driver update! 6 months after the launch of Windows 8! An still the hardware does not work! No change AT ALL! Beware: If you have notebook with Intel AND nVidia combo, don't go DisplayLink.

[tim_liccNMT]

Having an issue with windows 8 and capability with this adapter. Logs are posted below.

[ilinkgroup]

Its been over 8 months, has this flicker/no video issue been resolved?

[hba]

Don't expect to much from DisplayLink (DL). I've made several attempts to get some help, with no luck. There's obviously no contact between DL, MS or nVidia, or for that matter ASUS, about this problem (DL?).

[hba]

I now have a discovered a procedure in getting my DisplayLink graphic adapter working:
1: Shut down the pc.
2: Switch of the monitor connected to the adapter
3: Plug in the adapter.
4: Boot up, and wait till everything has started up.
5: Plug in the monitor.
It works most of the times. Pretty annoying routine, none the less.:confused:
This also means, that whenever the notebook is "put to sleep" or restarted, the process must be run again:(

[Lighting guy]

hello, from what I've gathered there is some sort of issue with my drivers or how my usb 3.0 ports see my usb screen.

I am using a mimo magic touch screen for work and now that I have upgraded to 8.1 every time the screen is connected my system will see the screen, connect, and then disconnect and cause my main screen to flicker, go black and then reset over and over again. Is this a driver issue? A issue on how my computer views the device or something else?

Please help.

I've attached the Display Link diagnostic file below.

[Renato_Covos]

I get all 3 UV39+ devices recognized, but I cannot get Displaylink ui to show on task bar (or anywhere else for that matter)

Windows 8.1

Shot of my control panel and Displaylink support toll file attached.

Help please.

[JamesH]

Hi,

Only two of your four monitors are detected. (2x Asus VS247).

Do you have any other video cables you can try?

Thanks,
James

[Lighting guy]

Hi,

Only two of your four monitors are detected. (2x Asus VS247).

Do you have any other video cables you can try?

Thanks,
James

So we are just going to skip over me.... Ok...

[JamesH]

Hi,

The logs are showing communication errors which are typically due to faulty video cables.

I'd recommend taking a known to work cable (such as that which is connecting your PC to the "primary" monitor) and trying that on each of the three adapters.

Thanks,
James

[Lighting guy]

I am using an all in one system, I do not have any monitor cables...

[Kddsuq]

I have been trying to get Displaylink (Targus ACP71USZ) to work on my Lenovo U530 for the last week now. So far I have done a fresh install of windows 8, downloaded the Displaylink 7.5 M and had the same issue as those listed above. Thinking that it may be an problem with the Nividia driver I first tried to remove the driver. Once again the results were the same, disabled the Nividia video through the Device Manager, and lastly disabled it via the bios and still have the same issue. both the laptop and external monitor flash, laptop screen changes resolution. At this point I'm not sure what to do so Im attaching the Displaylink tool file in hopes that this issue can be resolved. By the way I had it working until I had to reinstall Windows 8 last Friday.