win8 on T430s not detecting external monitor

[nsd3396]

Hi,

I am using plugable usb 3.0 docking station on Lenovo T430s. win8 (64-bit).
Initially when I installed the DisplayLink driver everything worked fine for couple of days. But since yesterday, my laptop does not detect external monitor at all when I plugin the cable for docking station. I can still use external mouse and keyboard that are plugged behind docking station, just the display is not working.

I am attaching support files that were generated using support tool.

Thanks,
nsd

[JamesH]

Hi,

Can you disconnect your device, un-install DisplayLink software, run this tool http://www.displaylink.com/support/ticket.php?id=297, install the latest graphics driver from the Intel site, re-install the Displaylink software and reconnect the dock?

Thanks,
James

[nsd3396]

James,

I followed steps outlined by you, still no success.
I am not able to send you new set of logs, because I am not able to download the debug tool from http://extranet.displaylink.com/techsupport_files/DL_support_tool.zip

It looks like all links on displaylink.com that points to file downloads are not working.
I saw that 7.3 was released and I tried to download it, but that link also did not work. http://www.displaylink.com/support/sla.php?fileid=93

Thanks,
nsd

[nsd3396]

It looks like all links on displaylink.com that points to file downloads are not working.
nsd

Please ignore my comment regarding not able to download tool or 7.3 release. it was network problem at my end.
I am now downloading tool and 7.3 release. will post logs with 7.2 (after following your above steps) and with 7.3

[nsd3396]

Hi James,

Attaching 2 log files.
(1) 1st one named with_7.2 is generated after following your steps, but still not able to use external monitor.
(2) 2nd one named with_7.3 is generated after uninstalling 7.2, cleaning using cleanup tool, installing 7.3.

I am not able to project my display on external monitor yet. :(

[nsd3396]

I can also confirm that docking station works fine for display when I use other 2 laptops I have.
one of them run win8 (64-bit) and another win7, so this is probably not a h/w issue.

[nsd3396]

Hi,

Intel pushed latest display driver via windows update today. After which I re-installed 7.3 displayLink driver and my external display started working.

I am attaching latest debug zip which I created after everything started working in case someone else runs in to same issue.

Thanks,
nsd