How to upgrade firmware in multiple devices

[Mike_SF]

I have two identical DisplayLink devices, one per location.

I noticed that at the last install of the new software, the device then attached got a firmware update, and all is working fine.

I am not in the other location, and when I plugged it in there was no firmware update -- it just turned on but WITOUT audio (audio always worked).

I presumed a firmware update would fix it, but whenever I launch the install program I get some message saying that I already have the latest version of the software installed. Great, that's true, but not the latest firmware (on this device).

Please help.

[JamesH]

Hi,

Can you uninstall and then reinstall the DisplayLink software and then connect the dock that isn't updating?

If this doesn't help please gather and attach the logs - information on how can be found here:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James