Blue screen error

[scapg]

When I load the latest version, I get blue screen when I get to login to Win 7 OS. I am using an HP Pavilion laptop, win 7 SP1, connected to HP USB Display Link hub. I was having no problems until I tried to use the latest 2 versions of the driver. Any help would be great - else I will go back to version 6.1 that was stable.
Thanks!
:(

[JamesH]

Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

If the issue persists please attach the debug logs:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[scapg]

Where can I upload this file securely - I have zipped it up and ready to provide for help.
Thx

[JamesH]

Hi,

I've sent you a PM.

Thanks,
James

[JamesH]

Hi,

Got your logs thanks.

Can you upgrade your AMD graphics and AMD USB3.0 host controller to the latest available?

Let me know if the issue persists after that.

Thanks,
James

[scapg]

Seems to be fixed but only time will tell - thanks for the help!
:)

[SNBIT]

scapg,

Did JamesH recommendation to upgrade graphics and usb 3.0 host controller do the trick for you?

[scapg]

yes - so far but I just had a hard reboot that crashed my system but never got a blue screen - just halted everything and did a hard reboot. Was running Tomcat server with Derby database, Firefox version 19 as well, Outlook. Not sure what caused it.

[scapg]

Still having problems with blue screen during bootup. I installed 7.31M - latest version. It seemed to run fine yesterday all day but today when I booted up I could get past blue screen. Disconnected USB HP hub and all is well. I have upgraded my graphic adapter and USB Host ctrlr to latest versions. Open for any more suggestions before I try to downgrade back to a version that worked with my config. I think it was pre 7.0.
Thanks!
:(

[JamesH]

Hi,

I'll need the debug logs to have a look.

Thanks,
James

[scapg]

i sent them via url link in an email to tech support