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RonV42
08-12-2013, 10:15 PM
The driver 7.3 M1 has been working great for me until the last two weeks. Lately when I using the Pluggable USB 3.0 docking station and my Surface, at night my Surface will go from suspend to hibernate after 5 hours of no activity. Before when waking up hibernate it would take about 15 to 30 seconds before the DisplayLink driver would see the gigabit port and my browser windows and other network application would successfully update.

Now when I wake my computer it can take up to 2 minutes or even worse the wired network never comes back. The only resolution I have found was to log off and back on again with the pluggable still attached. When I log back in my gigabit network connection is functional again.

Has anyone else seen this condition?

Thanks...
JamesH
08-15-2013, 12:18 PM
Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

If the issue persists please attach the debug logs:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
RonV42
08-15-2013, 03:42 PM
Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

If the issue persists please attach the debug logs:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

When I send the debug logs where should I send them? I don't want to upload them directly to this forum since there is a lot of information in clear text about my computer and it's networking configuration
JamesH
08-16-2013, 06:56 PM
Hi,

Just sent you a PM.

Thanks,
James
JamesH
08-20-2013, 12:31 PM
Hi,

Can you check that your have the latest dock hub firmware for your dock?
http://plugable.com/2012/12/14/plugable-ud-3000-firmware-upgrade-windows-8

Thanks,
James
RonV42
08-20-2013, 09:59 PM
I have the version 9.83....this is the version that it shipped with in May/June timeframe.....