Displaylink problems with Vaio pro 11

[ccarrieta]

Hi I recently purchased an AOC displaylink monitor, I am running windows 8 on a vaio pro 11 (haswell) laptop. I installed the latest displaylink drivers, when I connect the monitor, the screen flickers and I hear the usb sound when something connects and disconnects several times. After some time the image will appear on the monitor, but the image on the usb monitor freezes when I drag the mouse/window over. Please help!!!:)

[JamesH]

Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

If the issue persists please attach the debug logs:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[ccarrieta]

Thanks for the quick reply I went through all the steps and everything seems to work.. I attached the log files

[JamesH]

Hi,

Can you check that you have both ends of the Y cable attached to your notebook?

Thanks,
James

[ccarrieta]

Yes I have tried with one cable and two cables, I do get an image on the monitor is just that it does not refresh at all, if I drag the mouse it just freezes then 1 minute and the image of the mouse pointer goes away. I have tried the same cable and monitor with a surface pro/macbook pro and it works...

[ccarrieta]

No Help ??

[JamesH]

Hi,

Sorry I forgot to mention that I'd raised this issue internally for further investigation (just got back from holiday).

I'll let you know when I know more.

Thanks,
James

[ccarrieta]

Hi James any updates its been some time...

[JamesH]

Hi,

Apologies for the lack of an update.

We've fixed this issue but need to prove it out before the fix is released.

I'll let you know if there is a workaround in the meantime.

Thanks,
James

[ramona009]

Hi there -

I would also like to know about the fix and/or workaround. I'm using the Sony Vaio Pro 13 with the same AOC monitor and have the same issues. The monitor works fine on my old Dell Win XP laptop with USB 2.0. However, the Vaio Pro 13 only has USB 3.0 ports.

I was able to get the monitor to display without flickering or freezing/refreshing by using a hub. The 3.0 portion of the Y cable is plugged into the 2.0 hub which is then plugged into a 3.0 port of the laptop. The 2.0 plug from the Y cable is plugged directly into the other 3.0 port of the laptop (the port that is capable of charging).

At first glance, everything looks great. The menu bar and desktop look perfect. However, when I drag something from the laptop to the AOC monitor, the quality and aspect ratio are not maintained. Whatever I drag to the monitor appears grainy and the size of the window I moved over increases dramatically... if it only occupies 25% of my laptop screen, it expands to at least 75% of the screen when moved to the AOC monitor.

My DisplayLink drivers are up to date.

I hope this helps w/ your fix and possibly a workaround in the meantime!

[JamesH]

Hi,

Are you using Windows 8.1? That may explain the scaling issue you are seeing.

Regrading the original issue reported here (flickering + freezes), this is fixed in the next release.

Thanks,
James

[ramona009]

Hi,

Are you using Windows 8.1? That may explain the scaling issue you are seeing.

Regrading the original issue reported here (flickering + freezes), this is fixed in the next release.

Thanks,
James, si

No, I am using Win 8, not 8.1.

I have updated my Intel Graphics drivers today and that did not help either.

[mlk]

James - when do you expect this release to come out - I am running Windows 8 Pro on a Vaio 11 Pro and using a Targus hub. The freezing of the additional monitors and blacking out, also the loss of connectivity, albeit for around 30 seconds is frustrating to say the least.

[JamesH]

Hi,

The next release will be out in time for the release of Windows 8.1 later this month.

Thanks,
James

[mlk]

Thanks mate & I assume this will have the fix you alluded to?

[davidosz]

The USB makes a connect sound every few seconds and the monitor powers up but never displays an output from the laptop.
upon examining the event I see multiple errors as follows:
'The display link manager terminated unexpectedly'
Event ID 7031

[JamesH]

Hi,

Yes the next release will have a fix for this issue.

To those that have posted recently please check you have both ends of the Y cable attached.

Thanks,
James

[omega]

Hi James,

I am having the same issue on a Dell XPS 12 Haswell... with both cables connected and the latest drivers for chipset and displaylink. Do you have a release date for the fix???

[Wim]

V7.4 M2 is now released for you to try.

Wim

[mlk]

Still on Win 8, have installed after using the cleaner as well to make sure nothing "hanging around" - have seen a couple of screen blanks, but they were very quick. So, possibly almost there.