Log in

View Full Version : USB 3.0 Dual Video Adapter stopped working!


Kitson
09-12-2013, 05:57 PM
Has been using Targus USB3.0 Video Adapter for the past year & it stopped working 1 week ago.

I'm using Asus G73S running on Windows 7

JamesH
09-13-2013, 02:15 PM
Hi,

Please run through this troubleshooting guide:
http://www.displaylink.org/forum/showthread.php?t=896

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James

Kitson
09-17-2013, 12:57 PM
Hi James,
I've downloaded driver but unable to activate it due DLL corruption or something. Please help

JamesH
09-17-2013, 03:20 PM
Hi,

I can't make out what the error messages are from the images - can you post them?

Thanks,
James