DynaDock Issues

[sonicwallroc]

As with others we are having a problem with a DynaDock. Flickering of the video, screen changing when it so feels like it, etc..

We have 3 Toshiba S850's, but this particular one is the only one having a problem. More than likely, because it's the only one with dual monitors attached. The user is also using the laptop screen as a 3rd screen.

I have uninstalled all of the DynaDock software and even upgraded to the newest version 7.40, and still have the same problems.

If I hover over the displaylink icon in the bottom right hand side of the screen, it appears there are two instances of the software installed. Dynadock 3 and DynaDock 2. I have uninstalled the drivers as well as used the cleaner tool, but they still remain.

My guess is that the Dynadock 3 & 2 could be the issue, but have been unable to uninstall.

Any suggestions?

[JamesH]

Hi,

Please run through this guide for general troubleshooting tips:
http://www.displaylink.org/forum/showthread.php?t=896

To help us investigate the issue, please download this tool:
http://www.displaylink.com/support/ticket.php?id=269
As soon as the issue is seen again, please run the tool and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James

[sonicwallroc]

Hi,

Please run through this guide for general troubleshooting tips:
http://www.displaylink.org/forum/showthread.php?t=896

To help us investigate the issue, please download this tool:
http://www.displaylink.com/support/ticket.php?id=269
As soon as the issue is seen again, please run the tool and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James

I did as the above asked and still have the problem. Also, the user is stating they're seeing slower network. I have run the diags and have the files. Which email address should I send it to?

Thank you

[JamesH]

Hi,

Can you attach the support files to this thread?

Thanks,
James

[sonicwallroc]

Hi,

Can you attach the support files to this thread?

Thanks,
James

Here you go James.

I will also say that I have another dock from the laptop manufacturer. I hesitate to do so, but can. The user has been very forgiving of the black screens of random movement. I'm being asked to purchase a desktop and get rid of this configuration, which I would rather not do.

Your help is greatly appreciated.

[JamesH]

Hi,

Do you still get this issue if you enable Aero mode?

Thanks,
James

[sonicwallroc]

Hi,

Do you still get this issue if you enable Aero mode?

Thanks,
James


I normally setup the screens with the 'old' Windows Logo since most are comfortable with it. Just set it to Aero mode and will have the user disconnect and reboot computer since this is when he notices the problem. Or is that to be expected?

[sonicwallroc]

Hi,

Do you still get this issue if you enable Aero mode?

Thanks,
James

I tried the Aero mode. Whether it's coincidental or not, it made things even worse. Network disconnects, black out screens. Totally unproductive for the user.

Any other ideas?

[JamesH]

Hi,

The support files tell us that there are usb connection errors which will cause the ethernet connection to drop.

Can you check if you have the latest hub firmware programmed?

Open up device manager, open up Universal Serial Bus controllers and right click on the entry called “Generic SuperSpeed USB Hub”.
Select “Properties”, select “Details”, change “Property” to “Hardware Ids” and the REV_xxxx value will tell you what version of firmware is programmed on the hub.

Let me know what revision is reported.

I'd also suggest trying another USB cable & other USB ports.

It's also worth trying the "System Compatibility Check" option in the DisplayLink debug tool to see if anything is flagged up.

Thanks,
James