Windows 8.1 and Lilliput 7" issues

[Stoney]

Hi,

today I updated to Windows 8.1 and before I installed the new displaylink 7.4 M2 software. Now I habe the problem, that the liliput stays grey, until I reset the monitor (last point on the menu), then I have to go again to this point and put on sizing the monitor and last but not least I have to change the solution. After that everything works. Before I only see a grey background, but I see my mouse on the lilliput display. When I am clicking on the lilliput the new modern ui appears, but I can't move anything on the lilliput display. Any idea what could be the problem? I hope you will understand what I mean and sorry for my englisch.

I really need help to solve this problem.

[armaldon]

I just upgraded to Windows 8.1 and have installed the latest DisplayLink driver for a MIMO UM-710S usb monitor.

Currently, everytime the window in that monitor loses focus, only a dark color is being displayed. When I left click on that monitor, the Start Menu screen appears in it, even when I have checked the option to only show the Start Menu screen on the main screen. Right click on this monitor, does nothing.

I have uninstalled and installed several times the latest driver. Don't know if this is an issue with the driver itself or windows.

Any thoughts on how to solve this?

[armaldon]

I have been having the same problem since I upgraded to 8.1. Good to know I am not the only one experiencing this issue.

[JamesH]

Hi,

I think this is Windows 8.1 behaviour.

Did this happen on Windows 8?

Thanks,
James

[armaldon]

Yes, before I upgraded to 8.1 and installed the new drivers, everything was working flawlessly in Windows 8.

[Stoney]

Hi,

I think this is Windows 8.1 behaviour.

Did this happen on Windows 8?

Thanks,
James

Everything works fine with win 8.

[JamesH]

Hi,

I *think* this is what was described in this thread (http://www.displaylink.org/forum/showthread.php?t=61801).

I'll try and check this out this week.

Thanks,
James

[armaldon]

I have still have not found a solution. However, I have found that this problem only happens when the USB monitor is set to "Extend Desktop" (even as the main monitor), if I have it set to mirror any of the other screens, the display behaves normally.

[Wim]

Stoney is using an NVIDIA GTX 670 discreet graphics card and I think it might be something specifically to do with this graphics card driver causing the issue.

armaldon - can you confirm what your system details are, especially the graphics card to confirm this is the same issue?

Wim

[armaldon]

I also do have the same graphics card, Nvidia GTX 670. While on Windows 8, it work fine with the 327.23 driver. After installing Windows 8.1, with the same driver, the monitor problem started. I have updated to the latest driver released yesterday, and the problem still persists.

[Stoney]

I also updated to the newest NVIDIA driver yesterday, problem still remains. :(

[armaldon]

A few other observations that might help.

I primarly use the USB monitor to display Rainmeter. When the program settings is on focus, it displays on the monitor, when it loses, the screen becomes dark. While on focus, if I right click on the monitor, nothing happens. Left clicked on it, brings the start screen.

Putting Chrome in that screen, it behaves correctly while it is on focus. When it loses focus, the screen goes dark again.

With the windows explorer windows, they won't show, even if they are on focus.

[Wim]

Thanks for the update. We're buying this card to try and reproduce the problem and fix it.

Wim

[iampedro]

I have a Dell Latitude E6530 with Nvidia NVS 5200M & Intel HD Graphics 4000, and my computer monitor now blinks randomly.

[mfinn999]

I am experiencing the exact situation as Post #12. I have Rainmeter on my 7" USB display, and is worked correctly under Windows 8. When I upgraded to Windows 8.1, the screen simply displays my start screen color and will show the start menu if I click on that solid color. Moving windows to that screen will show them until I click on any other window.

I have a Intel DH61CR motherboard and Core i3 processor, two 17" screens using the built-in Intel Graphics, with a third 7" DisplayLink USB screen

[Wim]

OK - we have an NVIDIA 670 GTX and reproduced the issue. Now being investigated.

Wim

[Wim]

The issue we reproduced looks to be something different to the problem on this thread, as it was caused by multiple GPUs on the test machine (an unsupported scenario).

Now we have the GTX 670 as the only graphics card, it is working fine. Suspicion is that this could be something to do with Windows as it sounds like we are rendering the pixels that Windows gives us onto the USB display.

Could someone record a quick video to show what they are seeing? Also, when you see the problem, can you "print screen" and paste it into Paint, and see if this is the same as you are seeing on the extended screen? If so, then this sounds like a Windows issue with multiple displays and Windows not correctly rendering the desktop to all displays.

Wim

[armaldon]

I just the did the "print screens", and it does shows what is being displayed on the extended monitor.

Soon, I will try to make a quick video of this issue

[armaldon]

I did some quick videos of the display issues I currently have.

First video, showing with Rainmeter
http://youtu.be/HVDMO7p6LyQ

The screen starts on that dark color background, when I click on Rainmeter settings it appears (it gains focus). Then, I go to that screen and click on the desktop, Rainmeter loses focus and the dark background appears again. If I right click on it, nothing happens. After left clicking on it, the windows start menu screen appears.

The second one is the same issues but putting Chrome into focus
http://youtu.be/a5B2roq-iPA
After Chrome is on focus, I can interact with it normally. After it loses focus, the dark color screen appears and it behaves exactly as in the previous video.

[Stoney]

Here's a small video of the issue. Sorry for the bad quality. As you see on start of windows, the usb monitor is grey like the background of my windows start screen. When I click the right mouse button the windows start screen appears, but not the team speak client. So I have to reset the usb monitor, than do it again and after set i have to change the resolution from 600x800 to 480x800.

http://www.youtube.com/watch?v=hZHkyRjSTaI&feature=youtu.be

[armaldon]

Stoney, so your usb monitor works after you change the resolution?

Mine only has the 480x800 resolution, and can't get it to work properly so far.

[Stoney]

Yes, it does. But before I have to reset the monitor (last point on the menu) and than pass new. Then the resolution ist at 600x800 and I have to set it to 480x800.

[Hunv]

Hi,

I think I have the same issue as already described here:
http://www.displaylink.org/forum/showthread.php?t=62188

I uploaded a video here: http://sdrv.ms/1bRVmbj

You see the following:
0:00-0:49 PC Boot
0:49-0:53 I enter my password, but didn't hit Enter! So I am still in the logon-menu.
0:53-1:18 you see the screens flashing until all monitors are detected.
1:18-1:30 logon
1:30-1:50 I simply click on every screen, startmenu is shown and click on "Desktop" an the tiles are disappearing
1:50-2:00 I open Chrome and move it down, so it should be visible on the three screens at the bottom
2:00-2:20 I move the window, so that the titlebar is near the top of the screen. Chome flashes and stays when I release the mousbutton. This is not reproduceable with a really small window. Maybe the window has to be lager than the screen is, to make it flashing
2:20-2:28 Doing a doubleclick to maximize the window hides the window behind the emtpy startmenu-screen.
2:28-end the monitor on the Top always works.

My configuration:
Windows 8.1 Pro with MediaCenter
Graphiccard: AMD Radeon HD6800 (3 Monitors connected + TV connected, but disabled)
USB-Devices: 1x Samsung UbiSync7 (at the Top), 3x Mimo UM-720F at the bottom.
A Diagnosticfile is already attatched in the other thread.
Driver is up to date.

[Wim]

I think we have found the root cause of this issue. It seems to happen with screens that are less that 640 pixels wide, so if you rotate a minimon to 480x800, it is less than 640 pixels wide.

Without our software and technology on a Windows 8.1 PC we have reproduced this using a screen 480x800 pixels and the same problem can be seen.

I think this is a problem in Windows 8.1 with narrow screens, and not directly related to DisplayLink.

Wim

[Stoney]

I think we have found the root cause of this issue. It seems to happen with screens that are less that 640 pixels wide, so if you rotate a minimon to 480x800, it is less than 640 pixels wide.

Without our software and technology on a Windows 8.1 PC we have reproduced this using a screen 480x800 pixels and the same problem can be seen.

I think this is a problem in Windows 8.1 with narrow screens, and not directly related to DisplayLink.

Wim

Hi Wim,

and what can we do know?

[Wim]

We're raising as a bug to Microsoft. Don't think there is anything we can do to fix it.

Wim

[Stoney]

We're raising as a bug to Microsoft. Don't think there is anything we can do to fix it.

Wim

Thanks a lot, Wim. Please inform us, if there are any news.

[evets90]

Also having this problem, it started after I rotated my 7" Lilliput display 90 degrees. Please let us know when a fix is available asap.

[Hunv]

Hi Guys,

I played around a little bit.
I also reinstalled my current display-drivers (NOT DisplayLink-Drivers!). After doing this and after restart the system, everything looks ok.

After the installation was finished but a restart is still required I was a little bit confused. The Monitor at the top (landscape) now has the problem, but left and the right monitor on the bottom were OK. The one in the middle still had the problem.
After the required restart all four monitors are ok.
I will watching this and post a new comment, if I recognize something more.

[Hunv]

OK, next update:
After the next restart of the PC the problem is back.

So in short:
Reinstall latest driver and reboot: Everything OK
Next reboot: Everything back to the root and the portait-screens are not working

[JamesH]

Hi,

I've setup a machine to investigate this - is there a specific version of Rain meter I should use? Any non default options selected?

Thanks,
James

[Hunv]

Hi James,

I think you can use every app. Take a look at my video.
I don't know which Rainmeter-Version was used by armaldon.

Regards,
Kristian

[JamesH]

Hi,

These steps work for me after first connection of the monitor or after rebooting.

1. Change rotation to any other angle
2. Bring up Metro screen on 7" monitor
3. Select Desktop tile on 7" monitor and you can now see the desktop.

Thanks,
James

[armaldon]

Hi James,
I have been using the last version of Rainmeter (3.0.2) and the previous one (3.0). Like Hunv mentioned, it happens with every app.

I just did what you mentioned, and still the monitor shows the same issues. The problem is that when the app in the usb monitor loses focus, it shows the dark color as seen in the uploaded youtube videos.

[Hunv]

Hi James,

I did the following:

- Rotate the screens back to the default Landscape-View ("portrait (flipped)" will not work!)
- Apply settings
- Klick on one screen to get the startmenu and select desktop => Looks fine
- Rotate it back to portrait => Still looks fine

But this is just a Work-Around, not a solution. This has to be redone after every reboot.

[armaldon]

Wow! Thanks Hunv! I just tried this work around, and I can confirm it works with my MIMO screen. Definitively, not a solution, but still is some progress and I can use my screen temporarily again.

[armaldon]

A quick update:

After having it work on landscape orientation, seems the problem has been fixed now after two reboots, as long as it is on landscape orientation.

After making it work on portrait, the error returns after each reboot.

[Hunv]

A quick update:

After having it work on landscape orientation, seems the problem has been fixed now after two reboots, as long as it is on landscape orientation.

After making it work on portrait, the error returns after each reboot.

Yes, I confirm this. It is really frustrating, that I have to rotate the screens after each reboot.
Hope this will be fixed by DisplayLink or Microsoft or both as fast as possible. I think there are lots of people with this issue out there.

[Hunv]

Hi,

I recognized some new things about this problem.
When I enter my credentials and hit the Enter-Button BEFORE the flashing starting at 0:53 ends, everything is OK - no problems.
If I enter my credentials and hit the Enter-Button AFTER the flashing ends, there is the issue discribed in this thread.

Here again a Link to the Video: http://sdrv.ms/1bRVmbj

[Stoney]

Are there any news from microsoft about a fix for this resolution problem?

[Hunv]

A status-update would be nice, because this issue really sucks.

Just an information for you:
For me and my collegues it don't matter if it is a problem with Microsoft or Displaylink or both. For us as an enduser the problem is with DisplayLink, because it only happens with the tiny screens that are using DisplayLink.

[virus_59]

I have the same problem with my MIMO 720F Touchscreen USB Monitor (7" 800x480) built in the case. I use latest driver 7.5 M0 and AIDA64 for monitoring.

http://content.hwigroup.net/collection-images/usersystem/600/62195.jpg?d=1333393808

http://content.hwigroup.net/collection-images/usersystem/600/62197.jpg?d=1333393816

Windows 7 = no problem
Windows 8 = no problem
Windows 8.1 / display in landscape = no problem
Windows 8.1 / display in portrait = sucks / black display, i see only mouse cursor :mad: :mad: :mad:

[LucQuoniam]

Hi, have the 7.5 driver issue with "windows 8.1". with 22" screens... In protrait mode. Did not think to test landscape mode, indead!!! But whatever the screen disposition there is a "bug"

Best regards

[Stoney]

Are there any news?

[virus_59]

I try today a new driver 7.5 M1.

It's working, ... before i restart my PC. And then the same story: black screen with mouse cursor, charm bars, metro start menu, BUT I CAN'T SEE DESKTOP :confused:

DISPLAYLINK, TELL US: ARE YOU WORKING ON THIS PROBLEM ?????????

[virus_59]

Driver 7.5 M2 - no changes, all the same problems :mad:

[Wim]

There is no fix DisplayLink can do for this issue. It looks like Windows 8.1 does not support displays with a resolution width of less than 640 pixels. This is probably a design decision by Microsoft.

You get the same behaviour with a directly connected screen, so it independent of DisplayLink's driver.

Wim

[Wim]

We have raised this with Microsoft and they have closed it as invalid. Windows 8 onwards only supports resolutions of 1024x768 and above. They have cited the following references for this:

Windows Certification Newsletter - March 12, 2013
http://msdn.microsoft.com/en-us/library/windows/hardware/dn609870.aspx

Microsoft Reduces Minimum Resolution Requirement To Enable Cheaper, Smaller Windows Devices
http://microsoft-news.com/microsoft-reduces-minimum-resolution-requirement-to-enable-cheaper-smaller-windows-devices/

System requirements:
http://windows.microsoft.com/en-us/windows-8/system-requirements

Therefore there is no fix we can do for this and it is a limitation of Windows 8 onwards.

Wim

[flow28]

Hey, I just registered to this forum only to tell you my workaround for the problem with Windows 8 the minimum resolution width of 640 pixels:
As described previously you can circumvent the black display problem by rotating the screen into landscape mode (increases horizontal resolution of displays normally used in portrait mode) and pressing the win+d combination.
So I wrote a AutoIt script for myself which is activated via a shortcut, which quickly rotates my small portrait screen into landscape, presses win+d, rotates the screen back to portrait mode and restores all windows back by sending win+d again.
I just klick this shortcut after I turned the pc on and can use my 7" monitor without problems.

This does not solve the problem but enables you to live with it pretty well.

I used the following program in my script, which enables me to rotate only the second screen:
http://noeld.com/programs.asp?cat=misc#display

My script looks as follows:
Run("C:\display.exe /device 2 /rotate 0")
Sleep(1000*2)
Send("#d")
Run("C:\display.exe /device 2 /rotate 90")
Sleep(1000*2)
Send("#d")