Monitor shuts off and on

[rbelling]

I have my laptop connected to the dock station along with an additional monitor. I use both displays while working and periodically the monitor will shut off, which causes my laptop to black out almost like rebooting but not completely. How can I fix this problem. It's very annoying.

Thanks
rbelling

[udoh]

I have a Dell XPS 13 and the goes on and off. Also, the dock loses completely the connectivity with the notebook.

[JamesH]

I have my laptop connected to the dock station along with an additional monitor. I use both displays while working and periodically the monitor will shut off, which causes my laptop to black out almost like rebooting but not completely. How can I fix this problem. It's very annoying.

Thanks
rbelling

Hi,

Can you attach the support files?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[JamesH]

I have a Dell XPS 13 and the goes on and off. Also, the dock loses completely the connectivity with the notebook.

Hi,

Does this happen on the right side USB 3.0 port?

Thanks,
James

[kevdoig]

Hi, this also happens to me with my DEll E6230 (latest displaylink and dell drivers installed). I've attached my copy of the logs incase anyone has any ideas

[lferrao]

Can't use my Fujitsu PR08 with my Sony Vaio Pro 13, not just the screen but the whole replicator keeps disconnecting

[JamesH]

Hi, this also happens to me with my DEll E6230 (latest displaylink and dell drivers installed). I've attached my copy of the logs incase anyone has any ideas

Hi,

Does this happen on all the notebook's USB 3.0 ports?

Can you try the latest Intel USB 3.0 driver:
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21129

Thanks,
Jmaes

[JamesH]

Can't use my Fujitsu PR08 with my Sony Vaio Pro 13, not just the screen but the whole replicator keeps disconnecting

Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James

[lferrao]

Hi, this is the file. Also, I noticed there is no Intel USB 3.0 eXtensible Host Controller available for Windows 8.

[martijnh]

Hello,

I've previously owned a Fujitsu PR08 and now own a HP 30005pr. I connect two different machines, separated by a USB3 switch. With or without the switch, sometimes (frequently) it seems the USB3 adapter in the device (USB3 port dock, either Fujitsu or HP) stops working. The resolution for this is to disconnect and reconnect the USB3 cable. If it doesn't stop completely, sometimes (frequently again) the dock intermittently stops the connection, either once in a given time period, or repetitively for a duration.

After exchanging my Futjisu PR08, I spent some more money and got the HP 3005pr. Exact same thing happens. The only thing in common in this failure seems to be the Displaylink chip inside both.

I also bought another (3rd) laptop with great specs. On this one the issues seems to occur even more frequent.

Hint for the USB connection being severed of the Displaylink chip resetting? downloads through ethernet interrupted, audio stuttering, video disconnecting.

The second (later) set of log files was captured right after (actually during :|) a total device blackout.

Is there any help to be given? I'm going insane here...

(yes, the System Compatibility Check passed)

[martijnh]

anyone, ping?

[martijnh]

No reply? The forum is has many posts with these kind of issues and every reply seems to indicate we have to update drivers.

I have triaged extensively and think the issue is caused by the Displaylink device. How could we dig into this in order to resolve the issue for everyone?