Problem Asus USB3.0_HZ-1 Docking-Station

[Bartilo]

Hello community,

I have just bought a Asus USB3.0_HZ-1 Docking-Station but I fail to make it work on my Asus UX32A Notebook.

The only thing working, after installing and unistalling the driver a several times, are the usb-ports. That means, no sound, no graphics, nothing.

I also tried the support tool already, but it always says no display link device connected, eventhough it is connected.

Does anybody know a solution?

Attached i have the Displaylink support files.

Thanks for you help in advance.

[JamesH]

Hi,

What monitor(s) do you have attached? For some reason they have not
been detected.

Can you try power cycling the dock?

- Unplug dock from notebook
- Unplug dock from mains
- Reconnect dock to mains
- Reconnect dock to notebook

Thanks
James

[Bartilo]

Hey James,

I have conneted a Syncmaster 2770HD from Samsung.
Could there maybe also be a problem with already pre installed drivers from asus?

[JamesH]

Hi,

Thanks for the info.

Did power cycling the dock help?

I'll take a look at the logs.

Thanks,
James

[Bartilo]

Hi,

I tryed the recycling. But it did not work.

The thing is also, that it is not only the monitor which is not working. It is also the sound which is not working from the docking station.

Only the usb slots are working.

Btw, can i check somehow if the station is getting power? maybe the transformator is broken or smth.

greets

Bartilo

[JamesH]

Hi,

Can you try connecting the monitor to the other ports on the dock?

Thanks,
James