joshuabsmith803
11-21-2013, 06:09 PM
Wasn't using displaylink before upgrade to 8.1 on Surface pro, but had tried to install it before hand. Anyway bought a new displaylink usb3 unit and it worked for one day. I had installed the newest displaylink software and it was fine at first. But after I turned the system off for the night it wouldn't comeback up again. It doesn't even show the little UGA window in the tool bar. I tried uninstalling and re-installing. I even followed the board on intel that said to install their newest driver. Nope doesn't work. It won't even recolonize the unit when I plug it into the hub or directly into the computer.
I also tried the steps in here and that didn't work either.
So I have gone through the troubleshooting guide. Basically it doesn't seem to even recognize it when i plug it in. So the Device manager does't even show it up. I have tried two different cables. both light up the unit, but no response from the computer.
I have uploaded the diagnostic files.
Update:
Now I just noticed in windows Solve PC issues it says that DisplayLink drivers are not installed for my device!??? Yet I have installed them and when I run the software it says it is already installed. I tried the uninstall and clean, but same issues.??
I also tried the steps in here and that didn't work either.
So I have gone through the troubleshooting guide. Basically it doesn't seem to even recognize it when i plug it in. So the Device manager does't even show it up. I have tried two different cables. both light up the unit, but no response from the computer.
I have uploaded the diagnostic files.
Update:
Now I just noticed in windows Solve PC issues it says that DisplayLink drivers are not installed for my device!??? Yet I have installed them and when I run the software it says it is already installed. I tried the uninstall and clean, but same issues.??