AOC External Monitor Connecting and Disconnecting

[pkadare]

I am running v7.5 on Windows 8.1 Enterprise with an AOC USB monitor and it will work for a little while then begins to disconnect/connect repeatedly until I unplug the monitor. I've been through all of the troubleshooting steps and nothing seems to resolve the problem. I've attached the ZIP file generated by the support tool.

[Wim]

This can be due to a lack of power from the USB port. Is it connected directly to the PC? and the PC is not on battery?

Wim

[pkadare]

This can be due to a lack of power from the USB port. Is it connected directly to the PC? and the PC is not on battery?

Wim

It is a Dell Precision M4800 and the monitor is directly connected. I doubt it is a power issue as it occurs even when I have the extra power only USB connector on the monitor connected.

[Wim]

The logs show that the monitor is connecting/disconnecting from the USB bus so this is something with the hardware rather than a driver issue.

Are you using the USB cable that came with the display? Failing that I would contact AOC.

Thanks

Wim