Monitors not getting signal - DisplayLink 7.5 & Windows 8.1

[Jay Muthukamatchi]

Hooked up Startech USB30DOCKHD docking station to "HP ENVY 17t-j100 Leap Motion QE CTO Notebook PC Drivers". All worked fine (laptop monitor and two HP Monitors and Wired LAN).

I left my laptop unattended for two hours. When I returned the dual monitors stopped working.

I spent over 6 hours on Displaylink support website and forum. Did all steps suggested in the support site and forum. Still DisplayLink UI will not come on.

FYI: I connected the wireless mouse to the docking station. It worked. However, wired LAN did not work.

Additional information:

OS = Windows 8.1 64bit (came with the laptop)

DisplayLink Core Software version 7.5.52874.0

DisplayLink Graphics version 7.5.52889.0

Configuration details about Startech USB30DOCKHD
http://www.startech.com/Cards-Adapters/USB-Docks/Universal-USB-3-Laptop-Docking-Station-Dual-Video-HDMI-DVI-with-Audio-Ethernet~USB3SDOCKHD

Configuration details about HP Envy 17t-100 laptop
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=6744479

I liked the product when it worked. I love to have it working again. Any help is much appreciated.

[JamesH]

Hi,

Please try these steps:

Right click on device in device manager
Select Driver
Select Update Driver
Select Browse my computer for driver software
Select Browse
Enter C:\Program Files\DisplayLink Core Software\
Check Include subfolders
Select Next

Thanks,
James

[Jay Muthukamatchi]

Hi James -

Thanks for your reply. The displaylink does not show up in Device Manager. However, I see "Generic Superspeed USB"? Should I update this device when the direction that you provided.

Thanks,
Jay

[JamesH]

Hi,

Do you see an entry named "USB Display Adapters"?
If you do please right click on the entry under it and follow the steps I mentioned previously.

If you don't please follow these steps:

For the Generic SuperSpeed USB Hub you mention, please right click on it and follow these steps:

1. Select “Properties”
2. Select “Details”
3. Change “Property” to “Hardware Ids”
- Let me know what the Value is

Thanks,
James

[Jay Muthukamatchi]

Hi James -

Here are the information that you requested:

Hardware id: USB\VID_2109&PID_0811&REV_3198
Driver Provider: Microsoft
Driver Date: 9/6/2013
Driver Version: 6.3.9600.16405
Digital Signer: Microsoft Windows


Note: Whenever I connect the docking station the "Generic SuperSpeed USB Hub" shows up in my device manager. It used to show DisplayLink the first time when I installed the hardware; not anymore.

Let me know if you need more info.

Thanks,
Jay

[ErikE]

I have similar problems with my dock (Targus USB3 Dual Video) and my Surface Pro 2. It works most of the time, but now and then it stops to work. For me it starts to work again if I unplug the power to the dock, wait for 20s or so and then plug the power to the dock back in again (the dock remains connnected to the Surface Pro the whole time). After a little while the DisplayLink driver kicks in and my external display connected to the dock is back in action and USB + phisical network connected to the dock work again.

Maybe this is something that can help you out as well?

[Jay Muthukamatchi]

Thanks for sharing your experience, Erik

Leaving the monitor and docking station connected or an extended period did not help either.

The displaylink driver does not show up in my device manager.

[Dan]

Thanks for sharing your experience, Erik

Leaving the monitor and docking station connected or an extended period did not help either.

The displaylink driver does not show up in my device manager.

Have you tried connecting with a USB 2.0 cable?

It sounds a lot like a HW failure I'm afraid, and you should ask your supplier for a replacement.