Skype video causes monitor to freeze

[cciuser]

Windows 7 Pro SP 1, Lenovo M91p, DVI and VGA monitors, and Plugable USB adapter running current (7.5) DisplayLink software. When I get a Skype video call (on the VGA monitor, not the DisplayLink one), the DisplayLink monitor freezes EVERY TIME, I am forced to reboot, and the system basically crashes if I leave it for long enough ... otherwise I have to force power off the PC.

This has been going on for almost 2 years ... I keep expecting to see others with this problem ... having Skype video and a display link driven monitor is not an unusual combination.

[JamesH]

Hi,

Can you attach the logs from this tool as soon as the issue occurs again?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[cciuser]

Your submission could not be processed because a security token was missing.

I tried zipping up the DisplayLinkSupportFiles folder, and the folder underneath it, and got this message both times.

How do I submit this folder?

[JamesH]

Hi,

Can you send the logs to this address?
technical_enquiries @ displaylink.com

Please reference this thread in the email.

Thanks,
James

[cciuser]

I sent in the logs ... status?