Win 8.1, Mouse lag

[basstscho]

Hello,

for me it is the first time to use a DisplayLink-Docking Station (Asus HZ-1, USB 3.0) with my Asus Zenbook UX301 with 2 external (DVI) Monitors @ 1920x1200. The Problem is, that the mouse cursor lags. Sometimes it is hidden for a few pixel. The problem is solved, when there is a movie (or youtube-video) running on one of the screens. Does the driver fell into an enegry-saving-mode if there are not that big changes on the screen?

Best,
Johannes

[JamesH]

Hi,

Is the lag on both external monitors?

What mode (extend/mirror/notebook monitor off/primary) are your monitors in?

Does the lag persist if you choose the High Performance mode in the Control Panel|Power Options|Power Plans options?

Please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[basstscho]

Hi James,

yes, the computer runs in the Performance mode. The Problem witrh the mouse is on bouth displays. I attached the support-File and a short video which shoes the blinking Cursor (without any movement of it).

Best,
Johannes

[JamesH]

Hi,

Can you try 7.5 M2 from here:
http://www.displaylink.com/support/downloads.php

Thanks,
James

[basstscho]

Hi James,

now it looks really good! But why didn't the search for updates find this update? I used it just before running the support tool.

Best,
Johannes