Startech usb32hddvii DL2700 - driver not loading

[ccrawford404]

The device driver for my Startech usb32hddvii (DL3900) is not loading. W7-64 is reporting a 28 error. This device was running fine until I upgraded the device drivers for the Intel 4000 (driver 9.17.10.3040) and Nvida NVS 5200M (driver 9.18.13.2762). I am running on a Dell E6430 laptop. The system and the device pass the support-tool tests; the output of the tool is attached. No errors are reported when I plug the device into the USB port. How can I get this device to work again? Thanks.

[ccrawford404]

Here is the log from the device driver loading:

>>> [Device Install (DiShowUpdateDevice) - USB\VID_17E9&PID_4301\YUAN412120714081770010]
>>> Section start 2014/06/29 12:46:19.001
cmd: "C:\Windows\system32\mmc.exe" C:\Windows\system32\devmgmt.msc
dvi: {DIF_UPDATEDRIVER_UI} 12:46:19.006
dvi: Looking for class installer for 'StarTech USB32HDDVII'...
dvi: No class installer for 'StarTech USB32HDDVII'
dvi: Default installer: Enter 12:46:19.017
dvi: Default installer: Exit
dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 12:46:19.024
ndv: {Update Driver Software Wizard for USB\VID_17E9&PID_4301\YUAN412120714081770010}
ndv: {Update Driver Software Wizard exit(000004c7)}
<<< Section end 2014/06/29 12:49:40.210
<<< [Exit status: FAILURE(0x000004c7)]

[JamesH]

Hi,

Can you try the following:

1. Disconnect your dock
2. Uninstall DisplayLink software
3. Download and run this tool http://www.displaylink.com/support/ticket.php?id=297
4. Install DisplayLink software
5. Reconnect your dock

Thanks,
James

[ccrawford404]

Thank you for your support. However, your method did not solve the problem. What next?

thank you.

--carl

[ccrawford404]

I was able to get the display to work using the method listed at the bottom of this thread: http://displaylink.org/forum/showthread.php?p=74816#post74816; however, the audio does not work and the firmware was not upgraded. The hardware IDs are: USB\VID_17E9&PID_4301&REV_0236 and USB\VID_17E9&PID_4301 I used the device driver for 4301. Why doesn't the driver load automatically? how can I get audio to work?