Software from another vendor

[AustinBrodie]

I have been using a USB 2.0 External DVI Video Card from IOGEAR for about a year now and have had no problems with the software or item. I recently decided I wanted to add a 4th monitor to my setup. I bought a cheap USB 3.0 To VGA adapter off ebay and it ended up messing up my 3rd monitor that was attached using the USB 2.0 External DVI Video Card. I get a notification saying "DisplayLink has detected USB graphics software installed from a different vendor..." When I click on more information it tells me to uninstall the software but the software is not listed and the other option is to enter "sc delete FLxHCIv" in the command prompt but when I do that it tells me "the specified service does not exist as an installed service." How do i fix this?

[JamesH]

Hi,

Regarding the "DisplayLink has detected USB Graphics software installed from a different vendor...." message can you download and run the DisplayLink Compatibility Check Tool from this URL? http://displaylink.com/support/sla.php?fileid=111

When you run the tool it will generate a file called DlCompatCheck.log in the C:\Program Files\DisplayLink Core Software\Debug\ directory. Please attach this file to this post.

Once I see this file I will be able to advise you how to remove the USB graphics software.

Thanks,
James

[AustinBrodie]

Sorry for the really long response but this is what was created on a notepad when I ran the application - DICompatCheck - Hope you can let me know how to fix my problem


OYh8NCO38jwpMqyQIJyUoJL33WL3gW4bWnh7zMpYPZnA5G6yCD wv8p0hQQzmfPC6M4Yw3+9AbM8Z1UoFb3QUqV6jv61YZ8u0gGae lhb3q2qf6e7XUvQiqZvhS/NHGy21QBDwy6cEOw+c/kELJ4CHW9KcTVuCJdrOdzCWUoczc6s5M2KhKVSGjYJLMyDzzJO/sNmB381Q3UvpNpWe5MOvD6SN4D+/TcLnJAaCEdML7gY=
dFXGNuBU3onjCwG0CRyE/Xkk5nrfJMJBQL4M+JTTRoN+c58sKlAltEo8GSgseqKTjEzgYLw 3if1qlFS4aDF6we7ILyjRFd6mEOcO0DJlW6PEa+K438zUXzAzt k4sNxiJsgk5jWpOfYv0Ln2LEqRrt/vTF1BzBxUrpyFCKhoFd7aOmalLKLQGCJEqdhGbqMNkbgIo2Cu0 tB8LtteeMpOPue5DF204C3MkRCadyAc030H6iexUN1SIN1++WV cmrIPO
joQGLeH+tRWz4VARhEn9Hxl4gCbCPUJakUkVLJZPWT8+8T93Kz haNx+PeT9+jD/pQBdx67N0sce2K9MC1i6CquN2PId8+L+umbd3v9NRGZVJ0HFM+ lFfSDzYtNTuzpnuAQQtTTu9EXtI+meBxe73pFCxMx9mTlPXzWm 0o95KxK14HsNaFKlZGiTphxtCTaYb
1bsTx1XhHGyZoWYYhzLrJBioUMFeDj01/qP+vBMj6V/z6TP70tXj5/AtOJhlYXz20SUnBVA3909Txez2Vdq1YS4rdHxkEtHTkDgKa0t1 IHR9Q66KiFp6Ai0Exs9AYn0RrdcolwlfVjw//beelNpQm5dESURs6TB4xsXYUTKXJW1qX6XZwB6Zvmx0Iy5UP93 nTYO24McozpLCJgJGMgfcha+cFMlEwatVLoholKW5bes=
b30jNf70WjQKBEFPQIcu6ytReHz8o84jAra+XScBtCh5qV3ys1 Zgo5ml0Sm2WXGxSkJ39c3SvkOcbJTqw0veGG1zGZ6DVFgZtwxm FViK+AI=
7zB2xwGX96ZioB8OAbcuKPHoY5l68nRr4umhxK5Bf48DVnG93P dsjUUD2O/e/bWiRuZD8aVkrpY3AZWM4B88Q+CfcqUX6eeqZKaN08ZMChzzTzS OJXZ6saqJ//BWBhfTU9CFkCQTR71ur7oNqiXVz0yHqIWSFLUBGfqbbW2y0WU=
2a+caCDmwOA0sHUh8AujwN4hotg9PE3ORuPVRGFXSR61QQIRyd vilPbYeuYarJsM81HvQhRtBuGKI9IwOppb4OybpVHdhXKOfg57 GnHJSgrBLbZMfP5C2s67jCfZmV4UKcr9bziH4wJH11I//sU2grOpjPj4al0asJUJRHxPGgPGEt6ptRbPTb+AjOdUzDrp
LC6TuAefg9Uo7y28BgDFkqnNZ2tcgdV3puMHAKRkw4x+XWmBOe FUj+E65NAx6bLkIC/9moCd5lmz/AONIDQ2Y7h3lKLHsyw/WqxJ8ZkNoA3CCqalmiA6IK/6hniYNPEf
R/9cyGlbvpgP1SOK/Kp9wuH6f0BjQNQG99uenhvYSO324Mq1187JRxzpmaYvKok0Ahc 3lvGvvUu3e2zvEy6tZueG6MZvbSVJZcD7luF9ABoYw/hPyftHAQywvtszNmVU
a6wxg/GX/1rvhwVPAJ6ul9CzvFDrUSLyZs8w3c9MVTsb9cDdp2Lap2n2W+/mRQArFC6Ct9/Xn/1n3FB1Xt3W9sNACbStzSWwamEjmNJfcvp/coW9+o3Rc7kCY57ebWve/N4ir8VkVVJiAQdxaNDYVmop+meLk3NcD48CUkRP/Sw=
mNRryESqZm/gs/DpJ4fDI4ST90g5wNyveA85ERnjpTz04nLdZRKJ3Nngp0M4RW3f 1PiBXcBMOgbz6kOXaazE9AES/O1dEtkI/MKjVOAFsiYWBWvZ5C9OxGgkK2Iwyf5aTORSqdByd4xThCyFCKS iJfJBS4AV5rSSolPcBTtoSq3WRu9MzzEury9DZTsa0EVfvuNq6 owOv8Anb7bTvv2cCA==
VXzpKkdsDTJ/CHM4nMZw/s1NHDySIqQerEbdPpYwHCZ3RXrNTo+CbEAKrRYU3gh7UWto6W8 mIBSKYeEo/qPERUoLHU4qjP2H+AcemS2d3JQ7ktLmZjxuxAvt6NI8vIlBBiB piuy1Hwc0HgHSnFAriV+BDMAEwtx+fkiHwNKXcp7rQk84LyqSD YxvAToZfyDl
4pB3N8u/TnctFw/YeL+hXdLLM++OJwzUNhurY+fV605z5iwjycscmb/FpMpyOk3I5g0fVIQdx3azrITTsu84TGMcQEVSVJK1BhF0IEhNK FavIlpFdIHpLf7nr2lcgKKuHc4Q3HraPWdXTeJihYFnOBokf6G x0zDoCUZML1xNowodlpoYldMfK7yobSDaGFv0
nIzRGcSaAqwh9fcnF3zk0B3fSI5cQsGJ4EhyQuBx+DJf56tVrB iNa0wTSjIEMMOQkN6uu4M4LlJ7b9u0f80K99yEHuvBn16E9HQj AQpANG7jpEOhKImlBS7nEAalU1cFjjM6eOVIezwQC6TZ7U3OIJ fW1e9nDZZSpnk+qZln5fpxyS6M0iYU4vsVdwdX95Je
1RpagX1UOA1aPtD+yxHhAnv+ub8141f7tSra9HrYrOSU4Sw2Cy YesKhtMEI0/L0q6W97i1eA+Rqerod3kUSeIT4s5KD+K4uGOTowkxbCm+cWnUZ kQlZoGHUTDBg5D9YZs+s8BXIyMfBQ/3vhNfa7TL+GQqhWIKvcIhldcOzk8sI=
9+R3GRXMeCQB19i+FB1g32WwUDfMeS86W7803DzXsK2jgR17FB ywQPDVhycGzuYEr4Q5mLqQOsW7nw7MtFdH2cZuVh67NpEJHLtB 2GD9XUzHABot5G4P9pLVcvl6EQO36ECQibOoMIq9zMcmLvwgwc 29eZhDi5pt/ut1uX8UAwHbM9nnrzJByvrp7dv2vaLFtqu5PtDOjpGBfQtIn6r 2iq3KRpdrmmoXOXwxUHknIdo=
Pi1FNkkpr07Amb1111lC++ScNbH/9LkDi2NEtXFjs5Y3SanTmpSd2N1YB28u0LO53nHOjuQuCxbs7r hiMeulEgk63a7dq8bwRpgrm82La1e0KtKZNfqCSASM3j0yhJFY F6E05jiJeIgnSHH0z14lkaoW1MAUd+x47oNf3A7VdpSWKMp+dX goO10fLNspTAcqNrK0KPG1kV5Ii0HVwiwhmYOMgyZDQI7E0v/kCvfTdh0=
FYizYiuftg5jWfzskBAX3ofMiDevQLm+R2o90JXxiQUvgPEhKC zAk16EcSA/smteAQOTooy74g5B5eX4dYC+hcJfBQWsiabAKm0j6DJ4o+n8kf rQhsHsCrsOMTqmnu+3wl2d5jDQhvhKaePLgAONNW0QJmuvXFhg heqBF7rZusiV6hBECxR+81cS451kEJTE
2xw+d87iHmI8jaJz3r7AImh6hooaELMF8UJXlDfICtcxom+0av 9Z5om+vDp9oMTyAHfauXV6nwOA3nR6CAGcEdtppmVGRXdzdwDQ hP0hfMcw5XFX3avddbti7O+QqRaxsi5pdWb6nx4/iz93zsTAu7/6V2K9SV5Ti9ps8uXtYeI=
jTczmoxBSDAnGERvcWncvTmtH9XEg1Ci44ZdI1m2b0E6Cw9ZgN BYqWoRmHPPClp3X5LvniPpBd012iuvqC3GuPUHItetPSvwIgQZ 1EVaRL5Zop1yZpeD5f7BBO6USi36CoapV6xJ4Avcz4P8rC6hkq W3hwFu6eAdghrovZj1iyaY9ZfUS7TThnZmVUP/ZuhB
pBwMgpgl63muc5yp5ZbcoN5h5pWnnY6atoerrr5RE+ECTt3YA1 3aFUIQsAWiv6sVatw07Oo3j9knKxrkVzBXlZi4sLZmU5MCUABu a5bi3yQTtyDACaZNHvMTq5jl2Nbmdm75ykB/inDIyQZgtarlSfU9KCrVl0ZheGOKjoS4ja0=
5sIUsM1mBP+5w4I5MAEZQhsfJXbCKuaAXtOEqVAuB9H51H6WOP 1zW+GHpOStaU2LVJHgfU9EmM+12c4nFei2qcr+uuNbVHVkMIr/LgSVX/4U3Xe16d5FhjUsp4zpO3DttSuAesY+B3YHhzHRsezchUpiK/WznaHVHXF66P1h3lk=
aPBbPKPwgWksYZwlpdTYgXu8wIRp841Aze+egUO1DSssi+2eHc 8dJWE3uJtiPFz/3w9l5OWaMSbaZCXHu6C5skexOhfq8RLLAD2jnWUciXDF9tKUCh 5oZGSsTEUt8TjPWuBSGQhcO5e5ClJ09cF5Jh0R0Tesqns5JiYn fCTMfPFcZA21BlgHJPwDd8ecZHle
S/ggsuboCmTmS55nSKOpx1+kr5p66S4xpQpmCPhMnCEwYxYeKUjK 26RJPyYXhpXsvu0bdRt5/i3d54/plNX8zitZtMYM1UonRodCnAsZyWI2ZktNfipgvxTCQFo44kPLn EyYvNh8ymf6euH3jfa9v141bCIjaH0mjw77YAOkzmywvwvK2Ho bVw+SgTTO+grw
xMML8K3VuE/AQh9HEQPvYZsSEDOAhLK4c+qzH6iOBqJi2iRQRjBUn09jxHkvC euOOktB9d3L4b6oIhhKshVlfGE1sFFSZYzwGHMWNMx3wtCgJyQ K6GZNM62H4omnf8S1mBILE2HP81+7RAdQF2g/lpPQpBh0z9qSFMqKwM8tKVOxJ2yNm3Fs3qYqZTSGFETs9bSwgV cYWvUFtXYZJ0ZInUCNY08g66J9CFQi7iQAArakbHkqECac6G9O PpJzETfH
cxXHAyqkt9uR5ZowyxUvdRGdTAwRngPGKTuZJNIFKMmjT/2CgwbIzyl2ng/2WlkpveR2Sws5EWeaCm/lsAnMsYfiuM+iqn+lJfZYm9jFH7fITpuxARJhnehbr6dQiB+CU NgvV5tq8e5e/V40qv+dRfgAhc8Omq8h+DJ1/U1sRCuf2EKtOmDIB96N2B9N6y/WHJu4Be8A4FCYQCiVFcqSw/jWdBdervXHkoFwEvKfoLukmcmgrt9ZaUmsRa+ONH31
vYtl2h+DKONJGNHmEYFy0d+lHNa+Wq5kV9FakFflrGefga2UTw OLBL27BtO6QsknNeqq96NhGpGYCFZdb181qxfGo2uyHxgYaepp b9yqZ4hn+9C2hiGZAT4HFBEXQyxO2GMhiohZibklBo+yz4rmuQ qLbkigHHGX47EIoJSwMcZCf8V7KziNtYJpmoZyR9zHFoD75LDK gUy4vml6a0Serv2L7brFnRf2HHbIxOqXIbCtTcHw8FMJlVCLMo xI3whV
cqeO/s48krcg1mPAWRhujmzQPdr6HJp2DXguXi7RxDXHkJdLRvAcri4/1VcqIq2D/6UX05MkhfEddxyIiapQ3SCHy6eAW6736O2Ae5ULgfqkX7raJup PQNVoLEOCTN+GZOnUaU0Ys5iGna96a+4nGLVJEi9RH3i4ckQm7 F3cwN+S1PNszCTA3Px3a8OUpIhKXuquXG/W8xs8lJmBAqr7eH2tNTngDaZlUvtRYrNMTig=
PcYrHiRPXYuwOkRSHPQLf6MGtnIW+SSq6mQjp4tI9Gm8pgqnvF vBx4BpL2UlolGK+MUaz9xvBhIAjir3EcTKfPACf5LFGvEe8KGB j68i6S722foiUEw+7cJ+zZjRIy6Z2HkFIRlx15K5uh+EZVSqaj y+sPfS/WZAzeDv1iF8Xh4poF2g+PQ090inV5ItyxWF
wizbcz8sRQM4nkBmCtS/VTETuODeIAOq8por6EOT2d17oscS+TOK+697l2L4+bBKYBen9w ObMcifLMAg4xHI+uEn4ffEr/vMk2ngrQI7wYi2Fs4tWAcHjSDdulUDLZVerRb7hqb3//C2xlqVH/YOG6TYEv5MqLwclLoPQaXbCmFjG2sUimXZsnyq6rwgEmIh
b6mULVuqUgszm3wrT4pP7s2ePbsiz+Q5Hc7/3+EisYbMHLn0/4yBTR5V7QyrpMjk7u1wFDT7/FSLqsS5UhjVdh+L3wGCLvh+8wl826xgiebWW4Z05Cw8Ghv1y1g vKB6InmmMPjPtJ2/vE0GL3H2xJzlFSF26G5onPA1jl4MVmyyChJwTup+v3b/iWnHldEm/hARBtYUoOxHFSA6UD1HciV0aHujr2izxK9cynIDVgVMRSruU5M zCi8MqAFqa6UKR
SDvOS2wwoe6zJq8V8pQIz0YJ5pejh7Z3tbBmc8bJteqRltUbPU iAJv1uhdHu53bmACEipzR0e+jI9MH71U0wB6uf4TbhegEjI2gV tNXNl8cznp4EV8xvDEuOUkS067UK+jRX8CpTjIBKXeepCizowk dNxg4Bx9FidyYjugNFM30MemhtodQyuwhtjY6r82RXF5dnNemE fQ+RddDj49Qx6ciwyETScNq92mr5PiSbp2iBQMgSNLwnouLalR/R2xsbsJ524IYuTsc5jLHGu0gBMA==
ZR04nR4YA9q/55dg8qi7vLhMQw8n72HwmunEL64YvVUQOsPJLX5ferbEcwlVDT DoKUbA44OHdBPZnMZpjk8Z1c5Nqy8C7OFDDxZidvXc+n6pg9+E 8bHZusevc8gMyOGOpuUrH25o16Hsud/ivEUnLm2KXkxJ+Lv9BZ85oDDnHfGM51jINptipxpTga/eu+IsCzM2VGj3tBmqSHM8rv89oqQ+YxgXlRk32pX3joJ/cpNUrEyZ9Od3wkucFcIH9Av3sldpF1Qj1pBVqWjm6tno+A==
mbgkv/hEgHuiaHvp6Qm7FRqhB6JNbeI7eUL8pY7EzeapOMCJPCkPu0xc Nhqh1Jt3vwQwnBXeVl4WlyHm8BMxS83o+wDzTLDVuE2sH6Dawe 5dTOBUOsGVSuXtd1ky5k+wbeFJSO9YgZWMRgnfj010NxMJZNNW P0GoL5Lq9U1uBAY1HyhfwVgb+dkeFoMIQOFlU1WOnNCgfDNpiO YZWJwloyx+AxVxKTZt87mVdXqZsB79utTBxwouT4n3Ms3oGoxL ORljm/GI8cHwktZCoIof/Q==
ZsdbqEHK64Dj/NDnFVi+N0uQ/9gOPxnaj4jPegiTJfvW3sP3DjzwNGyJVjpGwwu1+35TIVerRsp OWXw8UpfIKf+wcPFOugwWyJrRPV96JSJGJCOQgDtxyQBGCaZtT oW4nQg/Cn/ELJB58+e4boR8QbvqyiOfz0o7ylE644bIns/jVINq7mVF6Zjja+lEVVKu
TDNYcGK/V4x/wseVwbGxbG4UUinKVlSIBZnX4fqWywUa4mg31TYY+mxet60DBK WDwCmybJfHFEa/9Pdjhly+gJeXbn0LqDc/169QytuwkdKB2qt+faOtxGrjsuTao3CSCV/TVuWOtWSyxV/tyaZQV/8SyO/cWHmyDndNBIS6wiTZHGH7n379lm6199cwsqiLv4EUFF7J6SGku IgErRNP4g==
yLESfqX+vnkZpsrNlbJnUDBMt/Xut+Y0d5c381Fexu6V8Kzuw47qoe+baHvyAd8z72PdgZ9f7hx2 6r02/imfRd/3I/263METc6itAOtZbT/5BGXJlY0KjRMq63pI649kuL8JvVN6fIkGyavZrZFqBQcxA1ngl Pu9qn18aLzG4Q8ben3JKTvOQ0mI5NuYws3u
6sGQp6hfrznsQUnrccZn36B7PNEfHPuROj73keM+eMsM/FaBgmgOtxXE7J97h+p83cqGthqlKkvfg6u26idalpgr2TyJ6dW E8rB7cmpd5LZbA2PjCMonUYVCHeIMnmv0UEL2WemgccyPH/PO4TYKirnAsHlQSG54VEj43ECVK42qtuvS65VhX7hszMMoARVj
saWrdHlk3kcaOoSaylY30KW3zAMYFGx4+9nL+SD++uNvSwthGV 7xylLHpSJZcbnVZw0xkdXhJDDs8Teg0ER6MKL9IJ4gVxA7XzXL q8UHSPalM+r9nlajI6aat6Cr6cVwz3+xRz952aQLIJx8h8uDP0 oz7aWMNLj0pAjtfNJU2jXxfZSkwljy9JWBw+nFLd4vBjXazZ67 XJSwcZ0+nYzzt8gyYOXTPuuCUvyKO+9/1r5QoZdmr0Gq/QJmMxL1PMwE
8cSGSgWtL2u3cvWCegkn8RkbYOMNUzmCQCNeEwQDuh2XuXEOek weJXIlXxtyRyLKB/IoDk5br3O4jG0i5ImqeBiQBHj5gaMb3WVy+5aogAImZrSbE2Fy BSfce2ApSjot3lzyjxVxkrtjXiiT3GGZkw==
gkh3ymsStTofzbn5O58SPCS92ivnCXdxHgbeSbIkZU/WIWZISouQ69+IxB4m+uVViTwAG1GG7/IcuxFoc5Fe3/PqnUp69kpfILvCoqoF6QNdwlRsC8EIee521RH6B0nPugnDbq+x GrKlFC7Ts/ch3ak2e228rW52nBr7oX/5Rqgpx9deBPPJqTFbrGQ3YJTHoJb1Yk14SrA09BhJqlpdRw==
wZZ2DMIxLdP9CRf5i6dD++y4fwz7bgjsI6x0pyxirSr6I36C1o EKetCe6PaEev

[JamesH]

Hi,

Please attach DlCompatCheck.log in the C:\Program Files\DisplayLink Core Software\Debug\ directory to this thread.

Thanks,
James

[AustinBrodie]

When I try to run the check it fails. Then ill run the application again and it will tell me "Some files extracted from DisplayLink Compatibility Check Tool 7.6 were modified or new files were created. Do you wish to put them to the archive?" I have the options Yes, No, Cancel.. Also this file was never created C:\Program Files\DisplayLink Core Software\Debug\ directory

When I hit yes the file is created which is attached below

[JamesH]

Hi,

Thanks for posting the output.

It tells me that FLxHCIv needs removing, which is what you've already tried.

Let me see what I can find out.

Thanks,
James

[AustinBrodie]

Okay thanks. The sooner the better. When i type in "sc delete FLxHCIv" it just tells me there "The specified service does not exist as an installed service"

[AustinBrodie]

Still waiting to hear back. If someone could help me out ASAP i would appreciate it

[AustinBrodie]

Still waiting...

[AustinBrodie]

Can someone please help me out. It has been over a week and it is effecting how fast I can get things done

[JamesH]

Hi,

I've just PM'd you a workaround.

Thanks,
James

[motan1]

It would have been handy to post the workaround here.

[Briles]

Can this work around be posted? Im having the same issue.

[osso]

Hi,

Regarding the ""DisplayLink has detected USB Graphics software installed from a different vendor message can you download and run the DisplayLink Compatibility Check Tool from this URL? http://displaylink.com/support/sla.php?fileid=111

When you run the tool it will generate a file called DlCompatCheck.log in the C:\Program Files\DisplayLink Core Software\Debug\ directory. Please attach this file to this post.

Once I see this file I will be able to advise you how to remove the USB graphics software.

Thanks,
James

My Reply:

I downloaded and ran the tool. It did not work. It said "DisplayLink has detected USB Graphics software installed from a different vendor..."

And again, we are stuck. The other vendor by the way is Fresco Logic. Seems to be blocking DisplayLink.