displaylink has detected other usb device software installed

[brain34]

Hi, I've been unable to install the plugable uga 165 device, due to the error above. I've searched your forums/google, and have tried all resolution options with no luck. I used to have a startech usb2vga device sometime ago, but no more. I've uninstalled the software, searched for all mct links, but I still get the error message whenever I try to run DisplayLink_7.6M1.exe.

I ran the comparability checker, which produced the attached log file. Do you mind letting me know what the issue is? thanks,

[JamesH]

Hi,

1. Click Start, click All Programs, and then click Accessories.
2. Right-click Command prompt, and then click Run as administrator.
3. Type "sc delete GManager" (without the quotes) and press Return
4. Reboot and you should be good to go.

Thanks,
James

[brain34]

Thanks very much for your help. But that didnt seem to work. When I tried I got the following error :

C:\Windows\system32>sc delete GManager
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Windows\system32>

[brain34]

Hi James,

Wanted to give an update.

Even though I got that error. I was still able to install after re-running the installer. Its working fine now. Thanks so much for your help.