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Luiz Uchoa
07-17-2014, 02:54 PM
Hi

My name is Luiz and I from Brazil.
I have a problem for install two units E1649FWU in my Laptop.
My Laptop is SVS13125PBB Sony Vaio with Nvidia Video System.
system Windows 8

My first E1649FWU install OK, I have image and use.
My second E1649FWU dont install OK, dont have image.

I Install Display Link and download last version. (7.6.55673.0)

Sorry for my English.


Luiz
JamesH
07-21-2014, 04:52 PM
Hi,

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James
Luiz Uchoa
07-28-2014, 10:15 AM
Hi James

Thanks for reply.
In annex Zip file.


Regards


Luiz
JamesH
07-30-2014, 03:36 PM
Hi,

If you connect each one individually do they both work?

How are the monitors connected? Via a USB hub? Directly to the laptop?

Thanks,
James
Luiz Uchoa
07-30-2014, 03:49 PM
Yes.
If I connect one E1649FWU indivudual I can use Monitor Laptop and only one E1649FWU. I use directly to the Laptop, but I try USB Hub too.

If I connect Two E1649FWU, work only one and Laptop Monitor. Second E1649FWU dont show me image, dont work.


Thanks


Luiz Uchoa
Luiz Uchoa
08-14-2014, 06:47 PM
JamesH

Any Solution ???? News ?

Luiz Uchoa
Luiz Uchoa
09-30-2014, 06:50 PM
JamesH

New attach file about log problems.

Luiz



Hi,

If you connect each one individually do they both work?

How are the monitors connected? Via a USB hub? Directly to the laptop?

Thanks,
James
Luiz Uchoa
10-01-2014, 09:53 AM
Hi JamesH

I start log with Monitor 1 only and I start log with both monitors.
I Attach too System about monitors.
Monitor #2 dont start with HUB, so I use USB directly in Vaio, only principal USB.

Luiz


Hi,

If you connect each one individually do they both work?

How are the monitors connected? Via a USB hub? Directly to the laptop?

Thanks,
James