Driver Installer Crashing Immediately After Launching

[ecDT]

NOTE: This issue has been solved. Please read further to find the solution if you are experiencing the same issue

Hi all,

I'm having trouble getting the DisplayLink drivers to install on my computer - an HP Pavilion 23 all in one PC running Windows 8.1. After launching the installer, I get the UAC permissions pop-up, press yes, and a window showing a progress bar opens and closes almost instantaneously - and that's it. The DisplayLink software does not show up in the program listing or services window.

I've tried a couple of the standard things to get it install properly, but none of them have worked; this includes rebooting, running as administrator, Windows 7 compatibility, disabling antivirus, safe mode (this gave an error regarding graphics card drivers that I believe may just be a limitation of safe mode). I've ran the cleaner utility for the hell of it, though I rightly didn't anticipate that working due to DisplayLink never having been installed before. I don't believe any software associated with Fresco, SMSC, or MCT is installed on the computer.

At this point, I'm completely out of ideas and I've exhausted everything I can find through FAQs and Google - can anyone here help out?

[Arthur97]

I am having the same issue and just submitted a support email on this issue with the log zip file attached.

[ecDT]

Still haven't managed to get this working. Can anyone help us out?

[JamesH]

Hi,

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James

[ecDT]

Here you go - thanks for looking into this.

[Arthur97]

Here is my support zip file. I submitted one in an email several days ago and deleted it. This is a new one just generated today.

[ecDT]

Hi,

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James

Hi James - have you made any progress with the information we've provided?

[Kendalbeefcake]

Hi

I'm both pleased and disheartened to discover this thread. Pleased that I'm not alone, but disheartened that there appears to be no resolution.

I'm experiencing the same issues discussed here; the installation doesn't appear to complete properly, and the "core" application never appears and there is no evidence is has completed properly. I have also run the "cleaner" application, which also closes without any confirmation that it has completed.

Followed all the FAQs on the subject I can find. Tried multiple versions of the installer.

My Spec:

Displaylink USB 3.0 to Display Port Adaptor


Dell Laptop i7 Generation 4 (Haswell) with Intel HD4400 Graphics
Dell E-Port III Docking Station/Port replicator
Windows 8.1 Update 1 (Recently rebuilt, and clean)
Native Windows USB 3.0 Extensible host controller + driver (Windows 8.1 Native driver appears to be the ONLY option)
Multiple displays already attached

Things I've tried:


Attaching direct via back of laptop (No docking station)
Attached to the Docking Station USB 3 and USB 2 ports
Attached via USB 3 Hub
Run cleaner multiple times
Used 7.7 M3 and M0 installers


But given the drivers/application are supposed to be installed BEFORE the hardware is connected, what port it's connected to shouldn't make any difference.

I've wasted a day on this, If I don't get this resolved then it's going back to Amazon..

Debug attached also.

Thanks for your help

[Kendalbeefcake]

Hi

After playing with this for another couple of hours, I believe there is more than one issue with the installer.

Plugging in a single USB 3.0 -> Displays two devices in control panel:


After manually unpacking the driver
This device installs ok:

DisplayLink Display Adapter (4301)

USB\VID_17E9&PID_4301&REV_0235&MI_00

This one does not:

DisplayLink Display Adapter (4301)

USB\VID_17E9&PID_4301&REV_0235&MI_02


After Hunting through the DisplayLinkUSB.inf file I realised that there is no description for the device "DisplayLink Display Adapter (4301)"=_Install, USB\VID_17e9&PID_4301&MI_02" So I put one in (and after I disabled driver security) I got both the identified UIDs to install.

However, I still don't get any indication of the adapter in Graphics Control panel, and I still don't have access to the "Core" App, and I still can't use the external driver.

Reading between the lines, it would appear there are versions of hardware on Amazon that are not currently supported by the drivers yet.

Still don't have a good explanation as to why the main app won't work.

Any ideas?

[ecDT]

Unfortunate to see that another person is still experiencing this issue. I have not yet found a solution for the problem and still have not heard back from support. Please update this thread if you manage to resolve the issue on your end.

[Kendalbeefcake]

Well maybe we can figure it out between us..

I just googled your device, and it would appear that we have quite different systems;

- i3 Sandybridge vs i7 Haswell
- GeForce 610M vs Intel HD4400

In fact the only thing I can see we have in common is Windows 8.1.. Which makes me think it's not hardware compatibility issue..

If you don't mind me asking, did you upgrade from 7 first, or receive your PC with Win 8 or 8.1 from the factory? Mines a recent rebuild from OEM 8 CD which I then upgraded to 8.1.

Which build of Windows are using? 64bit or 32?

Mine shows as (via command prompt)

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.


Windows 8.1 Pro, 64Bit

Hopefully we can rule some stuff out between us.

Thanks

[ecDT]

Unfortunately this is a machine at my company's office, so I have limited knowledge of its history. I believe it came with 8 preinstalled and was upgraded to 8.1, but I can't say that with absolute certainty.

I am running Windows 8.1 64-bit (6.3, Build 9600), so that definitely seems to be a shared factor.

[JamesH]

Hi all,

Apologies for the delay in replying.

Can you try disabling any anti-virus software you may have installed and then installing the DisplayLink software before re-enabling the anti-virus software?

Thanks,
James

[Kendalbeefcake]

Hi

Thanks, I had previously disabled my AV, now I've completely removed it. I've also shutdown/disabled all most all security-related services, to the same effect.

I tried re-running the clean-up app, which removed the drivers I had managed to install by hand (as the .INF file did not contain the actual hardware ID's my device was showing), and now I'm dumped back to the same point.

I also found this thread:

http://www.displaylink.org/forum/showthread.php?t=62923&page=2

Which describes the same problem I think.

To that end, I also tried
- Logging on as the local Administrator (same result)
- Checked the permissions:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\DisplayLinkUsbIo_x64 - Administrator Group user have F/C

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\servic es\DisplayLinkGA - Doesn't exist (Before or after cleanup).

I'm fairly convinced that this is an issue with the installer package (as far as I can tell the core application and service never get installed. Also, when I extract

"DisplayLink_7.7M3\NIVO\DisplayLinkCore64.dat"

then rename it as a .EXE, then run it (as admin, no AV etc.)

I get this message briefly:


Please wait While Windows configures DisplayLink Core Software. Your screens may temporaily go black or flash during this process. (They don't, Screen shot attached)


Followed by this one:

DisplayLink Core Software cannot be installed on this operating system.

So I suspect that this is the error message that is being suppressed during the install.

However, Windows 8.1 64bit PRO should definitely be supported by Display link 7.7M3

I'm think about trying the corporate install, as at least that should give me a clue as to what is going on.

[Kendalbeefcake]

Ok

So my hunch was correct; there is definitely something strange going on with the official driver package.. The "corporate install" package works just fine; you just need to use the MSI packages from the CLI and it all goes in fine, then install the drivers using the pnputil command, documented here:

http://displaylink.com/corporateinstall/CorpInstallUsersGuide.pdf

And you are away.

I now have four screens, busting the stupid 3 screen limitation of the Intel HD4400 Chipset!

[JamesH]

Hi,

Can you clean out your current install and attach the output of this tool http://www.displaylink.com/support/ticket.php?id=370 after hitting the install issue?

Thanks,
James

[ecDT]

Ok

So my hunch was correct; there is definitely something strange going on with the official driver package.. The "corporate install" package works just fine; you just need to use the MSI packages from the CLI and it all goes in fine, then install the drivers using the pnputil command, documented here:

http://displaylink.com/corporateinstall/CorpInstallUsersGuide.pdf

And you are away.

I now have four screens, busting the stupid 3 screen limitation of the Intel HD4400 Chipset!

Congratulations!

Any chance you could provide the ELI5 version for me to give this a shot as well? Unfortunately my experience working with the Windows CLI is extremely limited and I'm not sure I can work my way through this without slightly more guidance.

I've signed up for the corporate installer and downloaded the MSI installer. I've been attempting to run the installation using the command prompt (run as administrator) and the command: msiexec.exe /i "filepathgarbage\displaylinkcore.msi" /norestart /passive" for both files (core first, the setup), but I've been unable to get any further with this than I could the original installer package.

After this I ran the pnputil.exe command (as described in the document) and got the following output: "Adding the driver package failed : invalid INF passed as parameter."

For the record, this is how that command was entered:

C:\Users\Me\Downloads\DisplayLink_7.7M3_MSI\Win64>pnputil.exe -i -a DisplayLinkUsb.inf

I have no idea what I'm doing wrong or how to get any further with this. I'd like to do a full installation of whatever is already on the computer and give this a clean shot, but I'm honestly not sure how to go about that.

Any and all help is appreciated.

[Kendalbeefcake]

Hi

I had to google "EIL5" :)

To be honest I didn't do anything radically different that what you've done; but to be sure:

- Disconnected the device
- Ran the cleanup tool to remove all previous driver instances (and rebooted)
- Don't think it was related but I had all AV/Security services shutdown removed
- Ran commands under an admin command prompt (I see you did that)
- Commands I ran:
msiexec /i %SETUP%\DisplayLinkCore.msi /norestart
pnputil.exe –i –a DisplayLinkUsb.inf
- Connected the device

It took several minutes to chug through everything, then I had to manually start the services, but it would appear your are not getting that far..

I would *hope* the DL guys would chime in at this point if thats still not working..

[ecDT]

Hi

I had to google "EIL5" :)

To be honest I didn't do anything radically different that what you've done; but to be sure:

- Disconnected the device
- Ran the cleanup tool to remove all previous driver instances (and rebooted)
- Don't think it was related but I had all AV/Security services shutdown removed
- Ran commands under an admin command prompt (I see you did that)
- Commands I ran:
msiexec /i %SETUP%\DisplayLinkCore.msi /norestart
pnputil.exe –i –a DisplayLinkUsb.inf
- Connected the device

It took several minutes to chug through everything, then I had to manually start the services, but it would appear your are not getting that far..

I would *hope* the DL guys would chime in at this point if thats still not working..

I don't know if I should admit this, but I am an idiot. I was going to go through your steps exactly, starting with running the cleaner with the device unplugged, and apparently I've had it unplugged all day.

Suffice it to say, I plugged it in and it worked immediately after following your steps earlier. At least we left a solid record for the next person to stumble onto this thread. Thanks for all the help, haha.

[Kendalbeefcake]

Haha! Excellent; never forget the first rule of computing:-

Is it plugged in?

Glad you are up and running also, and thanks for helping me rule a bunch of stuff out..

Regards