update makes displaylink unusable

[rossillingworth]

Hi

I updated my Windows 7 computer this morning, and after the restart it lost the 2nd monitor and has become almost unusable.

I looked into process explorer, and saw that the DisplayLinkManager is constantly starting a DisplayLinkUserAgent which then dies.

Everytime this happens my applications lose focus, so my cursor is droppping out of anything I am in the middle of typing.

I tried to look at the logs, but they are unreadable.
Can you look at the logs and let me know what is happening.
Attached is a zip of recent Manager and UserAgent logs.

Regards
Ross Illingworth

[JamesH]

Hi,

Please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James