Monitor not recognized by Windows

[zoidberg]

I use windows 8.1.

LED is on. Device is shown in Windows device manager.

But it is not recognized in the windows display manager.

I tried reinstall and cleanup without success.

[zoidberg]

so what can I do now?

[zoidberg]

Great support! Great product!

NOT!

I will NEVER buy a displaylink product again!

[JamesH]

Hi,

Apologies for the delay in responding, I've been out of the office a lot of late.

The device you have is showing this issue:
http://www.displaylink.com/support/ticket.php?id=324

Please review this FAQ for next steps.

Thanks,
James