External Hard Drive Not Recognized

[bobwi]

Lenovo USB 3.0 dock on Win 8.1, WD External Hard Drive works perfect when I plug directly into Laptop. When I plug into USB 3.0 dock, nothing happens. The OS does not recognize that I plugged anything in. All other USB items plugged into dock work fine. Any thoughts? Thanks

[JamesH]

Hi,

I'd suggest installing the USB hub firmware update for your dock:
http://support.lenovo.com/nz/en/documents/pd023761

Thanks,
James