Dell Latitude 7350 and DisplayLink D3000

[harrison]

I recently purchased the Dell Latitude 7350. I wanted to be able to support extend monitor mode operation, so I purchased the Dell DisplayLink D3000, SuperSpeed USB 3.0 Docking Station. The Latitude 7350 is running Windows 8.1. I have connected the docking station via the DVI port to an HP x20LED monitor. I get a picture but it is in freeze mode. The control panel on the Latitude 7350 claims it is unable to support "Auto-rotation is not supported for multiple display". Is this a software and/or hardware limitation of the Dell computer? Help!!

[JamesH]

Hi

Auto-rotation for multiple monitors is to my knowledge always disabled regardless of the notebook/tablet in use.

To clarify are you getting frozen output on your dock attached monitor just by plugging it in? Or do you have to do something to the notebook to get this?

Thanks,
James

[Johnsonc]

Running into the same problem one of our Dell Latitude 7350s

Heres the setup;
Targus ACP70USZ Dock
Video, Audio, & Ethernet Software for Windows 7, 8, 8.1 32/64 (v.7.7M4) – February 2015


Latitude 7350 Setup
Operating System: Windows 8.1 64x

Drivers:
Dell Latitude 7350 System BIOS
Version A05,A05

Intel HD, HD 4200/4400/4600/5000/5100/5200/5300/5500
Version 10.18.10.3960,A02

Realtek I2S Audio Codec Driver
Version 6.3.9600.116,A04

Intel Chipset Device Software Driver
Version 10.0.20,A01

Intel Management Engine Components Installer
Version 10.0.28.1006,A01


All other dock usb devices work properly, however the video projects on the external display but is a solid image and never updates. Its frozen. Performing any undocking or redocking does nothing to resolve the issue.

Any ideas?