Resolution problem in OS X 10.10.1

[garrettcp]

Hi all,

Equipment:

MacBook Pro (13-inch, Mid 2012)
Model Identifier 9,2
StarTech Adapter: USB32DVIPRO (USB 3.0 > DVI)

I run one external monitor via my Mini Display / Thunderbolt port and a second monitor via the StarTech adapter.

I've got the current drivers installed (v2.3) and while I do have the 2nd display 'up' and displaying output, I can't set the appropriate resolution (and the auto-detect obviously can't either). I've been using this adapter for sometime with my older MacBook Pro (13-inch, Mid 2010) which only had USB 2.0 connectivity, and it did just fine with the display running at 1080p.

https://www.dropbox.com/s/6kfxkvxr2wyuaqm/Screenshot%202015-01-26%2013.37.15.png?dl=0

https://www.dropbox.com/s/pzwiladgc37v334/Screenshot%202015-01-26%2013.37.26.png?dl=0

https://www.dropbox.com/s/ab2sspp77dqjdh2/Screenshot%202015-01-26%2013.37.37.png?dl=0

[garrettcp]

Any ideas?

[Carlo]

Hi,

There could be different reasons including a driver bug.
Can you please collect the logs and send them to us?

The log tool is at http://www.displaylink.com/support/ticket.php?id=269
You can attach the logs here or send them through http://www.displaylink.com/support/ask_question.php

Thank you,
Carlo

[Carlo]

Our Test Lead also points out a workaround: press option ('alt') while clicking on "Scaled" in the resolution selection to show a bigger list of resolutions.

We're still very interested in the logs though!

Regards,
Carlo