Problems with 710S Mac 10.9.5

[gusegruv]

Hello it's been some time and I cannot get my monitor to display right.

My 24 inch screen layout appears on the 710s and the 710s size appears on my 24 inch screen
This happened after I upgraded to 10.9.5

[ChristianP]

It could be a display persistence problem.
I suggest to uninstall the driver, reset display persistence and re-install 2.4b1 driver.
In order to reset display persistence you could try the following procedure:

Delete first global preferences - Running in a Terminal the following commands:

sudo rm -f /Library/Preferences/com.apple.windowserver.plist
sudo rm -f /Library/Preferences/com.apple.windowserver.plist.*
sudo rm -f /Library/Preferences/com.displaylink.plist
sudo rm -f /Library/Preferences/com.displaylink.plist.*
sudo rm -f /Library/Preferences/.GlobalPreferences.plist
sudo rm -f /Library/Preferences/.GlobalPreferences.plist.*
sudo rm -f /private/var/db/.com.apple.iokit.graphics
sudo rm -f /private/var/db/.com.apple.iokit.graphics.*

Then you can delete user preferences. This must be executed for each user (replacing $username with the specific usernames)


sudo rm -f /Users/$username/Library/Preferences/ByHost/com.apple.windowserver.*.plist
sudo rm -f /Users/$username/Library/Preferences/ByHost/com.apple.windowserver.*.plist.*
sudo rm -f /Users/$username/Library/Preferences/.GlobalPreferences.plist
sudo rm -f /Users/$username/Library/Preferences/.GlobalPreferences.plist.*
sudo rm -rf /Users/$username/Library/Preferences/Caches

and if needed you can try resetting NVRAM. Running
sudo nvram -c

Note that some of the files listed may not exist on your machine.

Hope this helps otherwise please use the the log tool :

http://www.displaylink.com/support/ticket.php?id=269

and attach the logs here or send them through

http://www.displaylink.com/support/ask_question.php

[gusegruv]

Still not working correctly.


Attached log files

[Carlo]

Hi Gusegruv,

Can you check if the layout is in mirror?
Go to System Preferences->Displays->Arrangement and deselect mirror mode if it's not what you want to use.

Best regards,
Carlo

[gusegruv]

No that option was not checked.

[gusegruv]

Hi Gusegruv,

Can you check if the layout is in mirror?
Go to System Preferences->Displays->Arrangement and deselect mirror mode if it's not what you want to use.

Best regards,
Carlo


Can any one help me out with this?

[Carlo]

Hi gusegruv,

We can't find something wrong from the logs. Can you please describe more in detail what the problem is. You say


My 24 inch screen layout appears on the 710s and the 710s size appears on my 24 inch screen
This happened after I upgraded to 10.9.5

Do you mean the layout is wrong and monitors are swapped? Or that the resolution on the DisplayLink screen is wrong? Or that the contents are swapped?

What happens if you rearrange the monitors in the Arrangement tab?

Regards,
Carlo