PowerPoint Presentation

[Xanderjames]

I am using the Plugable USB 2.0 Multi-Display Adapter (UGA-2k-A) with the DisplayLink DL-195 Chip. Everything works well except for the only thing I need it for....PowerPoint Presentations.

When starting a slideshow on the attached monitor the screen goes black and PowerPoint Locks up (not responding). Is there a fix for this or am I just SOL?

Thanks

XJ

[Pawel]

The fix for PowerPoint 2010 will be in v5.6 DisplayLink driver which should be available at the beginning of March. Thank you for reporting this issue and for your patience.

Regards

[phap8]

I am having he same problem running Windows 7 x64 with the imation link model LT1101. I've tried installing the 5.6 beta and the problem still exist.

When will the final 5.6 be out?

[Pawel]

The final 5.6 driver software should be out in the next 10-14 days (maybe sooner)

Thank you for your patience

[phap8]

I was able to get it to work after updating all the windows updates.

[phap8]

it's not working again today. I ran out of solution and will have to wait for the final release.

[phap8]

I found a temporarily solution which works for me.

windows 7 64bit

display resolution in 1280x720

right click on My Computer then properties

click on "Windows Experience Index"

then Re-Run the assessment.

After it is finish running, I was able to load up the powerpoint with no problem.

I have to do this every time i reboot my machine.

[mark8385]

I am having the same sort of issue with the display link usb adapter. I have loaded all the windows updates and the latest 5.6 display link driver. Is there any way to solve this.

Regards

Mark8385

[Pawel]

Hi mark8385,

The PowerPoint issue has been fixed and should not occur with 5.6 driver. Please download the Windows DisplayLink debug tool from this website (http://www.displaylink.com/support/ticket.php?id=269), then gather the system information and upload the zip file to this thread. (delete memory.dmp file if the zip file is too large to upload). This would give us more information as to what might be wrong.

Thanks

[mark8385]

I have attached the zip file for you to look at. The issue is still happening while using version 5.6.

[Wim]

Please try using Windows aero mode, rather than basic graphics mode. This should solve the issue.

Thanks

Wim

[Jeoff]

Hi,

I’ve been experiencing this same problem along with some Silverlight websites.

The hardware I'm running is.

HP ProBook 4525s, Win 7 PRO 32bit, ATI 4200 series latest drivers 8.850.0.0

HP USB Docking Station (HSTNN-S02X) Latest driver from the Display Link site and the Beta driver.

PowerPoint 2010 either goes to a black screen then crashes or freezes and as you move the mouse paints square blocks over the screen.

Tested aero on off, older ATI drivers, Totally fresh install of Windows 7 and Given it the finger!

We have bought about 10 of these for our office. WE NEED A FIX PLEASE!!

[Jeoff]

Here is the debug info..

[Wim]

We have bought about 10 of these for our office. WE NEED A FIX PLEASE!!

Hi

From the log files, you are running Windows Basic graphics mode, which is why you are seeing the problem. The fix at the moment is to switch to Aero mode, which will avoid the problem.

Wim

[Jeoff]

Hi

From the log files, you are running Windows Basic graphics mode, which is why you are seeing the problem. The fix at the moment is to switch to Aero mode, which will avoid the problem.

Wim

Thank you very much!!!

I could have sworn I switched to aero during my testing as it was mentioned earlier in the thread!

Thank you again and sorry for the rant!

[hendrikw]

Hi Wim,

I'm also having the problems with Powerpoint.
Am using a HP Probook 4520s, Win7 64bit.
Have upgraded vga drivers and am using displaylink 5.6 beta.
I have made sure I'm using Aero but am still having the same problem.

I have attached the DisplayLink support files.
Could you have a look at them for me please?

Kind regards,
Hendrik

[Wim]

Hi Wim,

I'm also having the problems with Powerpoint.
Am using a HP Probook 4520s, Win7 64bit.
Have upgraded vga drivers and am using displaylink 5.6 beta.
I have made sure I'm using Aero but am still having the same problem.


Yes, you look to be using aero mode so it is a different problem to the above posts.

What exactly are the powerpoint problems? Is it not drawing correctly? If so is it just presentation mode or design mode?

What version of Powerpoint are you using?

Thanks

Wim

[hendrikw]

Hi Wim,

Thanks for getting back to me so quick:)
I'm using Powerpoint 2010; version 15.0.4760.1000.

The Design mode seems to work fine.

When I click on Presentation mode, it flicks to full screen, shows the first page for a split second and then the screen turns black. The navigation arrows are still showing but do not respond. The presentation crashes and won't close unless I force it with task manager.

Thanks again.

[hendrikw]

Hi Wim,

Just wondering if you have any news on this as I'm about to order several hundred of these docking stations?

Regards,
Hendrik

[94cobra]

Hi Wim,
I am also having problems with DisplayLink and powerpoint 2010. When I go to slide show mode, the projector screen goes black. We have also noticed the same issue with videos in full screen mode. My laptop is a Dell E6410 and I am running windows xp. I have attached the zip file.

[Wim]

Hi

The problem with Windows XP is different. This is due to there being no HW acceleration when in mirror mode, so videos may not render correctly and Power point 2010 cannot render. We cannot support hardware acceleration through the Windows mirror driver on XP, so there is no way for us to get these pixels.

The workaround is to use extend mode on Windows XP for these applications, or lower the hardware acceleration level of the primary display adapter, so it will not render using hardware acceleration, and our driver can get the pixels.

Wim

[mapexvenus]

I am using the latest Windows driver with a Thinkpad LT1421 and am facing the following problems:

1. PowerPoint (2010) sideshows show up as blank
2. Unable to view YouTube videos in full screen.

I will wait for a solution for a few days and then return the product if I can't fix the problem.

thank you,

[Wim]

I am using the latest Windows driver with a Thinkpad LT1421 and am facing the following problems:

1. PowerPoint (2010) sideshows show up as blank
2. Unable to view YouTube videos in full screen.

I will wait for a solution for a few days and then return the product if I can't fix the problem.

thank you,

If you switch to Aero graphics mode, rather than basic graphics, then it should solve this issue.

Wim

[TCC_ADM]

just to check again,

we are using XP, and have the targus dock which uses display link.

we have confirmed the fault within powerpoint 2010 when in mirror mode, and have also confirmed that to work around the issue we need to notch back the hardware acceleration on the primary display back 3 notches which disables the direct draw, direct-3D and also Direct X...
now where this fixes the issue for powerpoint, it has obvious consiquences for any program requiring direct X, etc etc. such as the cad software the school runs, plus google earth and other apps.

now if we use extended mode, on the majority of the interactive whiteboards, things are fine, however we have 10 new board which calibrate using a hardware calibration, and so extended mode doesnt work....

so my question is, besides not using the dock, upgrading the school to windows 7 and turning off the hardware acceleration, is there any way Displaylink can get around it, or is there another work around more suited....

[Wim]

just to check again,

we are using XP, and have the targus dock which uses display link.

we have confirmed the fault within powerpoint 2010 when in mirror mode, and have also confirmed that to work around the issue we need to notch back the hardware acceleration on the primary display back 3 notches which disables the direct draw, direct-3D and also Direct X...
now where this fixes the issue for powerpoint, it has obvious consiquences for any program requiring direct X, etc etc. such as the cad software the school runs, plus google earth and other apps.

now if we use extended mode, on the majority of the interactive whiteboards, things are fine, however we have 10 new board which calibrate using a hardware calibration, and so extended mode doesnt work....

so my question is, besides not using the dock, upgrading the school to windows 7 and turning off the hardware acceleration, is there any way Displaylink can get around it, or is there another work around more suited....

I'm afraid these are the only workarounds. PowerPoint 2010 will use HW acceleration if available, and this is not supported by DisplayLink in mirror mode on XP.

Wim

[TCC_ADM]

I'm afraid these are the only workarounds. PowerPoint 2010 will use HW acceleration if available, and this is not supported by DisplayLink in mirror mode on XP.

Wim

sorry i just suppose i wanted a clarification on what "not supported by Displaylink in mirror mode on XP" actually meant....

as in you no longer support XP and so development has stopped, or that you dont know how to change the mirror driver, or its a microsoft thing and so you arent even trying to go there... etc etc

[Wim]

We most certainly do support Windows XP and still fix bugs found with it. However there are no plans for any new major features on Windows XP, eg supporting HW acceleration in hardware, rather than software rendering. Our development focus is now on Windows 7 and Windows 8.

Wim

[TCC_ADM]

Thanks for the clarification.

thats what i had thought.

its just not fun to see such a large issue with a product on a current OS, and have it not worked on as you can imagine....

unfortunately we are seeing the same thing with other companies over issues with XP drivers. I get that there has to be a cut off, however some places such as us, have large XP environments still which rely on driver support.

thanks for your clarification and time!!

[oddible]

The problem is still happening in Win 7 so upgrading from XP wouldn't resolve your issue.

[TCC_ADM]

there goes that final solution...

what version of windows 7 are you using?

[Wim]

The PowerPoint rendering issues in windows 7 in basic themes should be fixed in the latest v6.3 release.

Wim