El Capitan compatibility

[Carlo]

Hi All,

The first developer preview of 10.11 does not correctly support DisplayLink products.
We have found issues in USB support, especially on recent systems, and in the screen management.
A couple of issues are certainly not specific to USB displays and will probably be fixed quickly.
There may be other issues hidden, we'll keep you updated.

Best regards,
Carlo

[trevize]

Let us know when a beta version is ready to test with 10.11. I'm ready to upgrade/beta test but need my monitors to work! :-)

[Sousaphone]

I'm already on El Capitan, and will test as soon as a beta is out. Though I need my extra screen for most of the work I do, vacation is too close for me to bother downgrading.

[spoon71]

Can confirm that ethernet on my Dell DL3100 is nonfunctional after upgrade (not using monitors so not tested them).

[timj77]

Both screens working ok after update to Public Preview 1 but DisplayLinkManager process using 125% CPU.

[uptownchi]

Good Evening,

I have a the UV Plus+ 39 and I am not sure which chipset it is but I can confirm it is working on El Capitan w/USB 3.0 on a Mid2011 Mac Mini. Initially it did not work at all and USB was no recognized. I ran the supplemental update this afternoon and rebooted. It came online afterwards.

Screen looks fine, same brilliant colors and it still has the weird artifacts from previous versions. CPU utilization is 6%-8% when idle and the window server is taking up about 3% of that. DisplayLinkManager is about 0.2% to 1.5% when idle. It it has spiked to around here and there 7% then drop back down. It's nothing I see constantly though. DisplayLinkUserAgent process will stay around 0.2% - 1.5% but typically at the lower end.

Occasionally I see this error on the consolelog but I am not sure if it is related:
WindowServer:allocate_backing_surface : IOAccelCreateSurface = e00002c7

I would like to add that although it does not use the Quartz compositor, no QE, etc, the display is visibly faster with redraw, etc. If I place a window on the screen and move it around it doesn't lag like it did in Yosemite. It looks almost as fast as the native HDMI and Mini-Displayport monitors.

This monitor is a 1440x900 Viewsonic LCD using DVI.

[luuk]

Not working for me. Display stays black using: 2.4

Any update when there will be a new beta release?

[Sousaphone]

Not working for me. Display stays black using: 2.4

Same result here after installing the latest and greatest in Public Beta updates.

[bash0224]

I was having the same issues. I found that the display would stay black but my mouse would still go past the border of screen #1 as if screen #2 was active. What I did was open activity monitor and find the displaylinkuseragent and quit the process. Once I quit the process, screen #2 would start working and the displaylinkuseragent would relaunch, this time without hanging.

[pbuckner]

What I did was open activity monitor and find the displaylinkuseragent and quit the process. Once I quit the process, screen #2 would start working and the displaylinkuseragent would relaunch, this time without hanging.

I also saw my mouse go to the blanked window, but quitting displaylinkuseragent didn't fix anything for me. (ratz!)

Yosemite 10.10.4 with Displaylink driver 2.4.

[saudor]

Beta 3 didn't work but beta 4 is working fine for me

[displaylinker]

Where do you guys get the betas?

[saudor]

Where do you guys get the betas?

imzdl. And i just updated it to beta 4. Works much better than Yosemite as of now.. still early to tell though

[displaylinker]

imzdl. And i just updated it to beta 4. Works much better than Yosemite as of now.. still early to tell though

This is good news. The displaylink driver is the only thing holding me back from upgrading to Yosemite beta. If it doesn't cause high CPU issues then I'm in!

[saudor]

This is good news. The displaylink driver is the only thing holding me back from upgrading to Yosemite beta. If it doesn't cause high CPU issues then I'm in!


I've noticed some cpu issues (40%ish) coming from standby. However my usual trick of taking a window on the displaylink display and shaking it around, causes the CPU to come back down. No idea why it helps but if I don't do that, it'll stay at those CPU levels.

After cloning, I just upgraded the main partition. Had to first remove the driver and reinstall before it started working. (Prefiously I was running EL cap on another partition)


Device: DIAMOND BVU165 USB 2.0

[trevize]

I'm on Public Beta 2 now (which is Beta 4)

DisplayLink seems to be working well. I have 2 USB Monitors.

I on occasion get 2 mouse pointers on my USB Monitors. Moving my mouse back to a regular display corrects it.


I have: 2011 Macbook Pro 15"


USB TO DVI:

Product ID: 0x019a
Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.)
Version: 1.15
Serial Number: 148014
Speed: Up to 480 Mb/sec
Manufacturer: DisplayLink
Location ID: 0xfd120000 / 3
Current Available (mA): 1000
Current Required (mA): 500
Extra Operating Current (mA): 0


BVU195:

Product ID: 0x0268
Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.)
Version: 0.02
Serial Number: 000000000001482
Speed: Up to 480 Mb/sec
Manufacturer: DisplayLink
Location ID: 0xfa130000 / 4
Current Available (mA): 1000
Current Required (mA): 500
Extra Operating Current (mA): 0

[Carlo]

Hi All,

DisplayLink support has been improving in every dev preview since the second one. We are still aware of some issues in USB (device not visible or not fully visible) for some specific devices and an issue in showing video on some systems.

We may need to provide an updated driver to work around some issues but in the meanwhile please keep the feedback coming: we need to be aware of all issues to push Apple towards the fixes.

When you report an El Capitan issue please specify the model of DisplayLink device and the model of Mac you are using.

Thank you!
Carlo

[luuk]

Yes, works with OSX El capitan beta4. Reinstall of the latest displaylink driver was needed.

[ivodvb]

@saudor and @luuk Which types of Macs are you running and which DisplayLink devices are you using?

I'm on a MacBook Air (13-inch, Early 2014) with OS X 10.11 Beta (15A225f) and my DiplayLink devices (USB32DVIPRO and USB32HDPRO) aren't working.
Running DisplayLink MAC driver version 2.4.

When opening Preferences -> Displays my screens are recognized, but keep black / telling me they're not receiving any input.

[saudor]

@saudor and @luuk Which types of Macs are you running and which DisplayLink devices are you using?

I'm on a MacBook Air (13-inch, Early 2014) with OS X 10.11 Beta (15A225f) and my DiplayLink devices (USB32DVIPRO and USB32HDPRO) aren't working.
Running DisplayLink MAC driver version 2.4.

When opening Preferences -> Displays my screens are recognized, but keep black / telling me they're not receiving any input.


Diamond BVU165 USB 2.0 and Macbook Pro 15" 2010. I had the black screen as well so i uninstalled the driver (using the uninstaller in the disk image) and reinstalled it. Seems to be working fine and better than Yosemite ever did. Im feeling it's even slightly faster than mavericks

[JensTimmerman]

Displays are not recognised on public beta 2, with 2.4 driver (uninstalled and reinstalled, rebooted several times, with and without usb 3 plugged in)

on model D3100 on macbook pro retina 13" mid 2014

[skamenz]

Hi,
I can confirm that the driver worked with Beta 4. However, I upgraded to Beta 5 today and my screen went black once more :mad:
I tried reinstalling driver 2.4 again, but no success :(

[JensTimmerman]

And I just had my laptop spontaneously rebooting whilst I was afk (kernel panic?)
after this, I get my 2 external screens to work, if the usb connector is plugged in at boot time.

I then updated to dev update 5, and all is still working.

Small issues:
- when I use an external logitech mouse, and I move the pointer to fast, the mouse freezes until I stop moving. Which is very annoying..
- the feature where the mouse pointer grows when you wiggle the mouse does not work.

[trevize]

New problem since updating to Beta 5.

New MS Outlook 15.11.2 patched to current crashes the moment you launch it if you have a USB monitor plugged in. Unplug the USB and Outlook works perfectly. (Well as well as MS Products usually work :-)

No other application (for me) is doing this other then Outlook.

I have: 2011 Macbook Pro 15"


USB TO DVI:

Product ID: 0x019a
Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.)
Version: 1.15
Serial Number: 148014
Speed: Up to 480 Mb/sec
Manufacturer: DisplayLink
Location ID: 0xfd120000 / 3
Current Available (mA): 1000
Current Required (mA): 500
Extra Operating Current (mA): 0


BVU195:

Product ID: 0x0268
Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.)
Version: 0.02
Serial Number: 000000000001482
Speed: Up to 480 Mb/sec
Manufacturer: DisplayLink
Location ID: 0xfa130000 / 4
Current Available (mA): 1000
Current Required (mA): 500
Extra Operating Current (mA): 0

[marcgweg]

Hi,

I can confirm that much is working with El Capitan Beta 7. I even see my monitor in the 'About this Mac'->Displays section! And even Citrix view (v 12) knows to reopen sessions on my external screen!

Know that the combination 10.11 Beta 7 and iTunes 12.2 and Displaylink 2.4 crashed the WindowServer when minimising the iTunes window. I have opened a call with Apple Support (22376142) but no answer yet...

Regards,
Marc

[justincardinal]

rMBP 13", late 2013, El Capitan Public Beta 5 running a 2560x1440 Dell monitor using displayport connection, and a 1920x1200 Acer monitor via Plugable UD-3900 USB3 dock with latest DisplayLink drivers installed...

This configuration has worked, but it is sporadic and mostly does *not* work. Previous public betas has been sporadic but mostly worked, and the trick of killing the DisplayLinkUserAgent process often worked, but with public beta 5, this trick has not worked even once. The most typical scenario I'm seeing currently is that the OS sees the DisplayLink-connected display and thinks it's active, but the display is blank. The displayport-connected display always works. I have toggled the built-in laptop display by opening/closing the lid, which has gotten the DisplayLink display working once or twice, but mostly doesn't work. Rebooting *has* worked, but usually does not.

I have not found a reliable solution to getting the DisplayLink display working with public beta 5.

As an aside, I believe this is the third year running where we've seen these drivers break during the developer betas of OS X, DisplayLink does nothing, OS X public release comes out and suddenly everyone has this problem, DisplayLink acts is if they've been caught unawares, then a month or two later we get an updated driver that works with the new OS. This is what developer betas are for; run them, see if your software breaks, then prepare your fixes before public release so your users aren't left with broken software. I used to recommend these USB docks to friends because they were so much more affordable than thunderbolt docks, but with this consistent experience, it's almost impossible to continue recommending them. I really hope the DisplayLink folks will start being a little more proactive with these drivers when OS X betas come out.

[asdfsafd]

Any status on a working driver for 10.11?

[shad0wca7]

Any status on a working driver for 10.11?

I (and I expect many others on here) have been invited to download the GM El Capitan today - will it work with the current DisplayLink drivers?

[Sousaphone]

I (and I expect many others on here) have been invited to download the GM El Capitan today - will it work with the current DisplayLink drivers?

It works on the GM for me.

[justincardinal]

For me, I'm seeing the same behavior as I described above now that I'm running the El Capitan GM.

tl;dr: it almost never works.

[rdolivaw]

Installed El Capitan GM last night and the driver is working for me.

MacBook Pro (17-inch, Early 2011)
Startech USB2DVI2 connected to an ACER AL2016W

[tpurdue]

I am running El Capitan GM on a 2013 Macbook Air with a Cable Matters USB3 DV-I adapter. Has not worked since installing the first beta. Hopefully a new driver will be released soon.

[luckman212]

Is there any newer beta available to try with these latest GM builds of El Cap?

[jb510]

Is there any newer beta available to try with these latest GM builds of El Cap?

A few people have reported the latest DL working on the 10.11 GM builds.

Of course a few others have said it doesn't work.

I'll be installing the GM on a flash drive this weekend to test myself as I'd like to get onto 10.11 and Xcode 7 sooner rather than later...

[saudor]

GM is working for me too. BYU165 (Diamond)
Macbook pro 15 inch 2010

[justincardinal]

I'm starting to wonder if the divide between works and doesn't work is whether people are using HDMI or DVI connections.

I'm using DVI (in two different setups with two different monitors), and both are consistently not working. Both setups are using the Plugable UD-3900 with a late 2013 rMBP 13".

Not working comes in two forms for me: a) monitor recognized by OS but actual display doesn't light up, so there's a dead space that exists but can't be seen, or b) monitor isn't recognized at all.

[asdfsafd]

Doesn't work: MacBook Air (11", Early 2014), El Capitan GM with USB 3.0 HDMI Adapter

[luckman212]

Now that 10.11 is essentially "GM" and will be released in less than a week, can we get our hands on the 2.5 beta driver so any last minute bugs might be caught and ironed out before the new OS drops?

[Lefty]

I just upgraded to OS X 10.11 and my usb monitor works without a hitch! Its connected to my kensington usb 3.0 dock via HDMI and the dock is connected to my 2012 macbook pro. Of course I'm running the latest version (2.4) of display link driver

[pbuckner]

Mid-2011 MacBook Air
Official El Capitan 10.11: Official 2.4 DisplayLink driver:
Samsung SyncMaster 213T -> DVI-> DisplayLink->USB2.0

Displays fine, but Minimize iTunes causes user to logout

[aztechie]

Displays fine, but Minimize iTunes causes user to logout

I have the same exact issue. Not every time I minimize iTunes but at least 75% of the time. I scoured the web for hours today hoping to find someone else with this issue.

This seems to be a trend since v2.3 of the driver had the same issue when i updated to Yosemite.

PLEASE FIX THIS! I use my MacBook Air in clamshell mode with two external displays for my home office setup and my productivity was literally cut in half now that I have this issue again.

I wish my MacBook Air had a second Mini DisplayPort but it doesn't, so I have to use a DisplayLink adapter instead. It's great when it works but since I upgraded to El Capitan last night it just doesn't work anymore.

EDIT:

My specs are as follows:

2014 MacBook Air using a USB 3.0 to HDMI adapter made by Cable Matters utilizing the DisplayLink chipset running the 2.4 driver. I have two HP LV2311 monitors, one connected using my DisplayLink adapter and the other using an Apple Thunderbolt to HDMI adapter. iTunes logs me out regardless of which monitor I have it running on.

[rdolivaw]

Running El Capitan Beta 10.11.1 (15B22c) and the 2.4 driver is working for me.

If iTunes is open on the ACER screen and the window is minimized, I also have the issue with being logged out.

MacBook Pro (17-inch, Early 2011)
Startech USB2DVI2 connected to an ACER AL2016W

[Carlo]

Hi All,

The user log out is due to the Window Server crashing. Apple has fixed in El Capitan a very similar defect triggered by full screen transitions for Mission Control (and similar) but this issue is still open.
DisplayLink are not in control of the Window Server and cannot resolve this issue.
Please open a bug on bugreporter.apple.com about this defect, attaching your system profile collected immediately after the issue has happened.

Best regards,
Carlo

[flyingtomg]

I'm on a 2014 15" Macbook Pro and I can only get the displays to work if I reboot my laptop. If the Mac was asleep and I plug into the DisplayLink, the Mac won't detect the monitors.

The network and USB connections of the DisplayLink are working fine. It's just the monitors that won't light-up.

Rebooting the Mac and then plugging in solves the problem. As people have asked earlier in this thread, is there a 2.5 driver coming out that fixes these issues? Everything worked find with Yosemite.

[rdolivaw]

I just installed DisplayLink Software 2.5 Beta 2 and everything is working as it did before.

MacBook Pro (17-inch, Early 2011)
Startech USB2DVI2 connected to an ACER AL2016W
Mac OS 10.11.1

[rdolivaw]

Been running 10.11.2 Beta for several days now. Still have DisplayLink 2.5 Beta 2 installed. Am not seeing any problems.

MacBook Pro (17-inch, Early 2011)
Startech USB2DVI2 connected to an ACER AL2016W
Mac OS 10.11.2 Beta

[nKognito]

Just installed 2.5 Beta with Macbook Pro/El Capitan (10.11.1).
Don't have any crashes, monitor is being detected by mackbook's wake up.
But the system window headers look weird (see attachments).
Is this some temporary bug (since we use beta) or the "normal" behavior?

[alphadog00]

Just installed 2.5 Beta with Macbook Pro/El Capitan (10.11.1).
Don't have any crashes, monitor is being detected by mackbook's wake up.
But the system window headers look weird (see attachments).
Is this some temporary bug (since we use beta) or the "normal" behavior?

The system won't let me view your thumbnail, but I think you have a purple gradient - go into accesibility options and check the box for "reduce transparency"

[nKognito]

The system won't let me view your thumbnail, but I think you have a purple gradient - go into accesibility options and check the box for "reduce transparency"
It wasn't basically the purple gradient, but gradient itself. I did have color problem too but solved it by changing color profile. But thanks, this tip helped me!

[Youthman]

Last week I upgraded to El Capitan 10.11.1 on an iMac. We currently have two displays setup from the iMac. Display Port going to VGA to the main projector and then USB to DVI Display Adapter going to a secondary Plasma TV. The main display looks fine but the Plasma TV has crazy green lines and is pretty much unusable. I tried uninstalling the DisplayLink driver and installing both 2.4 as well as the 2.5 Beta and both yield the same result.

If I bypass the Display Adapter, the Plasma TV looks fine.

I went to BestBuy and purchased a J5 USB to HDMI Display Adapter and it is showing the same issue as well.

I can't seem to figure this one out. Any help would be greatly appreciated.

[Carlo]

Last week I upgraded to El Capitan 10.11.1 on an iMac. We currently have two displays setup from the iMac. Display Port going to VGA to the main projector and then USB to DVI Display Adapter going to a secondary Plasma TV. The main display looks fine but the Plasma TV has crazy green lines and is pretty much unusable. I tried uninstalling the DisplayLink driver and installing both 2.4 as well as the 2.5 Beta and both yield the same result.

If I bypass the Display Adapter, the Plasma TV looks fine.

I went to BestBuy and purchased a J5 USB to HDMI Display Adapter and it is showing the same issue as well.

I can't seem to figure this one out. Any help would be greatly appreciated.

"Crazy green lines" sounds very much like digital noise. Probably cable too long or too many connectors in the way.

Carlo

[Youthman]

Here is a screenshot

http://soleproductions.com/forumfiles/tv.JPG

[Youthman]

I just posted a screenshot but I guess the reply has to be moderated first. :(

[Carlo]

Yes this is definitely a hardware issue.
By the look of it not so sure about a signal issue, seems more a memory problem maybe in the scaler of the TV?
To rule out cables I'd use a different, short cable with no adapters. If that does not change the result then the TV has a problem, hopefully only for that input.

Carlo

[Youthman]

I can connect the Mac to our Kramer Switcher using the same HDMI cable and it works just fine.