Issues with Screen Shot Tools since last update 7.9...

[TBHockeysl]

I recently had to update to 7.9 DisplayLinkManager because of a windows update (i am on Win7), and since i have updated to this, all my Screen Shot tools switch my display's into Basic Color Scheme. I have been using the DisplayLink devices for 2 years with these tools, without fail or issue. something changed in the latest release that is causing this, has anyone seen this at all?

[JamesH]

Hi,

Can you advise which tools you are using? Do you get switched to Basic mode only whilst using the tool or is the switch permanent?

Thanks,
James

[TBHockeysl]

this started with Jing which i have been using for quite a while, when i would initiate a screen shot (Print Screen) the screens would go to Basic mode and blink off then back on (after the latest update). it would stay in Basic mode until i totally exited the Jing software. previously Jing would always be open on my computer. I then uninstalled and reinstalled Jing, that didn't help. so i tried the new Snip from Microsoft Garage and same result. so far those are the only 2 that do it, the only other one i have tried is the Snipping Tool that comes in Windows, and that does not cause it to go to Basic Mode.