DisplayLink Doublesight DS-90U Touchscreen Not Working

[nelliott]

I have installed the software correctly and the rack computer recognizes the device but the screen does not show under the availiable displays. The motherboard has ASPEED 2400 graphics on it and the most recent drivers are installed. However, I still get the message, "Before installing DisplayLink Core software and drivers, please install up-to-date OEM drivers for your PC's graphics hardware. Please refer to the DisplayLink Core documentation for further information.

I have attached the diagnostics log for you.

Thanks for any help.

[JamesH]

Hi,

You'll need to install the Intel graphics driver first.

I believe this is the one you'll need:
https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit

Thanks,
James