Blank Screen

[Kaiser]

Hi there,

I have a 13" Macbook Pro (Mid-2010) with OS X Yosemite version 10.10.5.

I have connected an external monitor to HV1-U60D2L but the external monitor is blank. The screen maps in my system settings, and I can move my mouse to the screen (although I can't see the mouse)

I attached the log file.

Please advise on how i can overcome the problem.

Thanks.

[Carlo]

Hi Kaiser,

Which connection are you using? DVI/HDMI/DP/VGA?

Best regards,
Carlo

[Kaiser]

Sorry for not informing earlier, but my connection is DVI.

[Carlo]

Hi Kaiser,

First thing I'd try version 2.4 beta 1 of our drivers, I have a sneaky suspicion we have a DVI regression in 2.4 even if we're having a hard time reproducing it.

You can find it here: http://www.displaylink.com/downloads/sla.php?fileid=147

Let us know!

Best regards,
Carlo

[Kaiser]

Hi Carlo,

Just downloaded and installed version 2.4 beta 1 and it works.
Thanks for the suggestion.

Regards
Suresh

[Carlo]

Fantastic,

We'll strive to fix this in the 2.5 release, your logs will be very useful.

Best regards,
Carlo