Plugable UD-3900 dock - monitor screen freezes, doesn't work

[Trice]

I'm at my wits end here and very frustrated. This docking station was highly rated on Amazon but I can't get it to work with my wife's work laptop (HP Elitebook 850 G1).

I've updated numerous drivers on the laptop, which helped with some initial issues. But now when I connect the extra monitor, it shows the screen for a couple of seconds then freezes. If I disconnect the dock, it just stops working altogether. I went through DisplayLink's Windows troubleshooting page (http://support.displaylink.com/knowledgebase/articles/544228-how-to-fix-your-displaylink-product-from-repeatedl) for repeated disconnecting and reconnecting, or freezing.

Now I'm out of ideas so I ran the DisplayLink support tool (results attached). Any thoughts are welcome.

[JamesH]

Hi,

Thanks for reaching out.

I have a virtually identical HP notebook here but have been unable to reproduce this issue.

Can you try upgrading to this Intel graphics driver?
https://downloadcenter.intel.com/downloads/eula/25425/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?httpDown=https%3A%2F%2Fdownloadmirror.intel.com%2 F25425%2Feng%2Fwin32_153626.4294.zip

Please note that you'll need to follow these steps to upgrade to the newer driver:

http://www.intel.com/support/graphics/sb/CS-033915.htm

Let me know how you get on.

Thanks,
James