Ethernet problem with Win10 on Startech docking station

[activtalent]

Hello,
I just bought a Startech docking station

http://www.startech.com/fr/Cartes-Additionelles-et-Peripheriques/stations-d-accueil-pour-ordinateur-portable/station-accueil-usb-3-ordinateur-portable-deux-dvi~USB3SDOCKDD

Everything works fine exept Ethernet... I have a Dell XPS13 with windows 10... and Ethernet is not working.

I try everything i found on his forum (remove, clean and install again... going on device panel to install the driver etc...))

Nothing works !!!

Any idea ?

Regards.
activtalent

[JamesH]

Hi,

Can you post the logs from this tool so I can take a look:
http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Thanks,
James

[activtalent]

Hello,

I will do it as soon as i will be back home. Thank you for your help.

Regards.

eric

[activtalent]

Hello,

I cannot download the file, it says he is infected...

Regards.

Eric

[activtalent]

Here is the file...

Can't wait for your answer ;-)

activtalent

[JamesH]

Hi,

After installing the DisplayLink software can you try uninstalling the USB network driver via device manger (being sure to delete all software for it) then re-installing via device manager?

Thanks,
James

[activtalent]

Hello,

I uninstall it... but Device manager don't find any drive rwhen i try to re-install it...

where can i download it ?

Regards.

Eric

[activtalent]

Found it.. i reinstall by searching in subdirectory from DisplayLink Core Software...

But still not working... Ethernet lights flashing a little bit a the beginning and stop... no flashing lights anymore.


Eric

[activtalent]

Windows says there is no Ethernet cable detected... but when i put the same cable into another laptop with an ethernet plug, it works fine...

The problem is really on the docking station...

Eric

[JamesH]

Hi,

I'd suggest reaching out to the manufacturer for a replacement unit.

Thanks,
James

[activtalent]

OK, thank you.

Regards

Eric