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robbieknocks
10-21-2015, 11:45 AM
Hi
I have installed latest drivers and rebooted, however when I plug in the display the device is not recognised, whilst device manger constantly refreshes.
I have run tool and attached support file results.
Any ideas what is happening here?

Many thanks

robbieknocks
11-03-2015, 02:13 PM
Fixed by purchasing a 2 USB male to micro B Y splitter to power up the monitor, strangely enough once monitor is on I can go down to one USB cable but it works.

AlbanRampon
11-04-2015, 09:21 AM
Hello Robbie,
Thanks for sharing the good news, I had missed your message.
It's because there is a higher current needed when you start all the electronics. A USB monitor requires much more power than a graphics adapter as it needs to power the panel and backlight.
Some USB ports can provide all current needed whilst others cannot. By using the Y cable, you shared the current between the two ports.
It is sometimes enough to try on another port.
Alban