SeekingHelp
11-12-2015, 05:19 AM
Hello!
As pasted in my reddit thread, thought I'd make a post here as well.
As the SP3 only has a single USB Hub, I got a USB 3.0 hub to power an external monitor (AOC 1659fwu) through USB. Installed the latest Displaylink Drivers (version 7.9 M3) after cleaning out previous versions and rebooting, doesn't seem to work.
After powering on the monitor when the drivers have been installed, the monitor functions properly for a few seconds* (extending works, mirroring works), and the Displaylink icon appears in the taskbar. Then abruptly the monitor freezes and no longer functions (as an extension or anything, it just has the picture of whatever it had before it froze. Doesn't black screen. The Displaylink Icon disappears (although it continues to run in the background) and Windows doesn't recognize the external display, although it did at * for a few seconds.
I've tried directly plugging both Y cables into the powered USB hub, doesn't change anything. The powered hub can already power the monitor through the main USB cable. Additionally, plugging in the monitor directly to the SP3 (without the USB hub) seems to allow the monitor to work. That makes me think that the USB Hub might be the problem, but I've used an exact model on my desktop (running Win 7) to run the monitor without facing any problems. It's possible that Windows 10 + DisplayLink Software + USB Hub may be the cause of this somehow.
I could directly connect the display to the SP3, but it would mean that I wouldn't be able to connect the USB hub that can power a few other useful devices (Wireless non-BT mouse, external hard drive/flash drives, better webcam, etc). Ideally with 4 ports, I'd have one for the mouse, another for the display, a third for a hard drive and a fourth for anything else that pops up.
Strangely enough, even after the screen has frozen (when connected via the USB hub), the external monitor correctly appears within the Device Manager under 'USB Display Adapters'. I've checked the Hardware ID to ensure that it did boot properly (it did) and did the Hardware Troubleshooting step recommended by some (which failed).
The log files have been attached, and the model of the USB Hub I'm using is https://detail.tmall.com/item.htm?id=44600620566&toSite=main
Appreciate any responses ^^ (or assurances that future updates will fix the issue. I've tried finding any updates for the USB Hub or Host Controller but apparently they're all updated so yeap. Displaylink works fine for my desktop when plugged through the same USB Hub, so maybe it's due to Win10 not working well with 7.9 M3)
As pasted in my reddit thread, thought I'd make a post here as well.
As the SP3 only has a single USB Hub, I got a USB 3.0 hub to power an external monitor (AOC 1659fwu) through USB. Installed the latest Displaylink Drivers (version 7.9 M3) after cleaning out previous versions and rebooting, doesn't seem to work.
After powering on the monitor when the drivers have been installed, the monitor functions properly for a few seconds* (extending works, mirroring works), and the Displaylink icon appears in the taskbar. Then abruptly the monitor freezes and no longer functions (as an extension or anything, it just has the picture of whatever it had before it froze. Doesn't black screen. The Displaylink Icon disappears (although it continues to run in the background) and Windows doesn't recognize the external display, although it did at * for a few seconds.
I've tried directly plugging both Y cables into the powered USB hub, doesn't change anything. The powered hub can already power the monitor through the main USB cable. Additionally, plugging in the monitor directly to the SP3 (without the USB hub) seems to allow the monitor to work. That makes me think that the USB Hub might be the problem, but I've used an exact model on my desktop (running Win 7) to run the monitor without facing any problems. It's possible that Windows 10 + DisplayLink Software + USB Hub may be the cause of this somehow.
I could directly connect the display to the SP3, but it would mean that I wouldn't be able to connect the USB hub that can power a few other useful devices (Wireless non-BT mouse, external hard drive/flash drives, better webcam, etc). Ideally with 4 ports, I'd have one for the mouse, another for the display, a third for a hard drive and a fourth for anything else that pops up.
Strangely enough, even after the screen has frozen (when connected via the USB hub), the external monitor correctly appears within the Device Manager under 'USB Display Adapters'. I've checked the Hardware ID to ensure that it did boot properly (it did) and did the Hardware Troubleshooting step recommended by some (which failed).
The log files have been attached, and the model of the USB Hub I'm using is https://detail.tmall.com/item.htm?id=44600620566&toSite=main
Appreciate any responses ^^ (or assurances that future updates will fix the issue. I've tried finding any updates for the USB Hub or Host Controller but apparently they're all updated so yeap. Displaylink works fine for my desktop when plugged through the same USB Hub, so maybe it's due to Win10 not working well with 7.9 M3)