Problems with AOC e1659fwu and Surface Pro 3 [Archive]

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stannous

12-09-2015, 05:09 AM

Hi,

My external monitor (AOC) is turning on and off and seemingly random times. Log files attached. Using a Surface Pro 3, Windows 8.1. Tried using a powered USB hub, but still has the same problem.

Thank you for your help!

AlbanRampon

12-10-2015, 09:06 AM

Was handled through support ticket also created.

Root cause: the AOC USB monitor needed more power to drive the display and backlight.
Solution: connect the second USB plug (Y-cable) of the AOC monitor to the Surface power adapter through a USB extension lead.